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- Tasks: Lead Learning and Development initiatives to empower colleagues and enhance skills.
- Company: Join The Pensions Ombudsman, a fast-growing independent body in Canary Wharf.
- Benefits: Enjoy flexible working, competitive salary, generous leave, and comprehensive health benefits.
- Why this job: Make a real impact by shaping the future of learning and development.
- Qualifications: Experience in HR or L&D, with strong communication and organisational skills.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 37500 - 37500 £ per year.
The Pensions Ombudsman is growing fast and is a great place to work. We have an exciting opportunity for a HR and L&D Officer to join our team based in Canary Wharf, where we currently operate an agile working policy of 20% office attendance and a flexible working culture. You will be working full or part-time on a permanent contract and will receive a competitive salary of £37,500 per annum pro rata.
We offer several pension options as part of the Civil Service Pension Scheme, including defined benefits.
Salary and benefits
- Starting salary of £37,500 per annum pro rata
- 27.5 days annual leave increasing to 32.5 depending on length of service plus the option to buy and sell annual leave
- Discretionary staff reward scheme
- Comprehensive support for growth with learning and development programme to boost your career
- 24/7 Free confidential employee assistance programme
- Discounted health benefits and employee discount scheme across hundreds of retailers
- Access to Staff Networks and social activities
- Sabbatical after qualifying period
- A culture of reward with annual performance bonus
- Eye test and flu jab reimbursements
- Access to a Cycle to work scheme
Diversity and Inclusion
We are an accredited Disability Confident Employer and welcome applications from under‑represented groups. We encourage applications from people of all backgrounds and aim to create a workplace where everyone feels valued and has a sense of belonging.
Who are we?
As a totally independent body, not part of the pensions industry or government, we investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed. Our service is free, but we have legal powers to make decisions that are final, binding, and enforceable in court. Our work can be challenging and high‑profile, delivering a fair outcome for the individual and highlighting where the pensions industry can improve. Focusing on the facts, we must be balanced, fair, and totally independent.
Purpose of the role
The postholder will focus on provision and implementation of the organisation’s Learning and Development Plan, putting in place learning initiatives that enable TPO to constantly evolve, develop, motivate and engage colleagues to ensure impactful knowledge and capability to deliver the organisations objectives and grow pension expertise. The HR and L&D Officer will work with the relevant departments to identify the current and future skills requirements and create flexible learning interventions to meet the diverse needs of the workforce. This role may also be required to support the HR Advisor in other aspects of the employment lifecycle, including recruitment, policy development and HR administration, as required. The HR team consists of this role, the Head of HR, HR Advisor, and support from the HR and Corporate Services Administrator.
Key duties
- Lead on end‑to‑end Learning and Development activities ensuring that implementation and design adhere to TPO policy, objectives and goals, producing necessary reporting, insights and trend analysis.
- Collaborate with department heads, managers and staff to identify L&D gaps and needs and develop L&D plans, maintaining records to track delivery and costs.
- Facilitate training sessions and workshops to ensure engaging and effective learning experiences that are cost efficient.
- Writing and updating HR policy, procedure, processes ensuring they comply with the latest legislation and best practice.
- Advise and coach managers on all HR policies and procedures.
- Lead on all aspects of leave management (annual, agile working, special, flexible working, study) and changes to working patterns.
- Conduct exit interviews as required and provide reports and insight.
HR and L&D Officer (Flexi, Hybrid + Benefits) employer: The Pensions Ombudsman
Contact Detail:
The Pensions Ombudsman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR and L&D Officer (Flexi, Hybrid + Benefits)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the HR and L&D field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the Pensions Ombudsman and understand their values and goals. Think about how your skills can help them achieve their objectives. Practise common interview questions and come up with examples that showcase your experience in HR and L&D.
✨Tip Number 3
Show off your passion for learning! In your conversations, highlight any relevant courses or certifications you've completed. Talk about how you stay updated with the latest trends in HR and L&D. This will show that you're committed to personal growth and development.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in the role. Don’t forget to tailor your application to reflect how you can contribute to the Pensions Ombudsman’s mission!
We think you need these skills to ace HR and L&D Officer (Flexi, Hybrid + Benefits)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR and L&D Officer role. Highlight relevant experience and skills that match the job description, especially in learning and development initiatives.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've contributed to learning and development in previous roles, and don’t forget to express your enthusiasm for joining our team!
Showcase Your Understanding of Diversity and Inclusion: Since we value diversity and inclusion, it’s a good idea to mention any experience you have in promoting these values in the workplace. This will show us that you align with our culture and mission.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at The Pensions Ombudsman
✨Know Your Stuff
Before the interview, dive deep into the Pensions Ombudsman’s mission and values. Understand their approach to HR and L&D, especially how they implement learning initiatives. This will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare specific examples of your past experiences related to Learning and Development. Think about times when you've identified skills gaps or facilitated training sessions. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Ask Smart Questions
At the end of the interview, have a few insightful questions ready. Ask about the current L&D initiatives or how they measure the success of their training programmes. This not only shows your interest but also gives you a better understanding of what they value in this role.
✨Be Yourself
The Pensions Ombudsman values diversity and inclusion, so don’t be afraid to let your personality shine through. Be authentic in your responses and share your unique perspective on HR and L&D. This will help you connect with the interviewers and demonstrate that you’d be a great fit for their team.