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- Tasks: Help resolve pension complaints and make a real difference in people's lives.
- Company: The Pensions Ombudsman, a vital public service with a friendly team.
- Benefits: Competitive salary, flexible working, and support for your professional development.
- Why this job: Join a transformative organisation and contribute to meaningful work in the community.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Inclusive workplace that values diversity and offers excellent career growth.
The predicted salary is between 30000 - 42000 £ per year.
The Pensions Ombudsman (TPO) provides a vital public service – resolving pension complaints and delivering binding outcomes at no cost to members. We have an exciting opportunity for several Caseworkers and Senior Caseworkers to join our team based in Canary Wharf, where we currently operate an agile working policy of 20% office attendance and a flexible working culture. You will be working full or part-time on a permanent contract and will receive a competitive salary of £37,500 (Caseworker) or £46,194 (Senior Caseworker) per annum pro rata.
At TPO, we investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed. With our expertise, we level the playing field between pension providers and pension scheme members. We are part way through an exciting transformation programme which will increase our front-line resource and put us on track to achieve our ambitions. We have Caseworker and Senior Caseworker roles opening now, with more to follow over the next few months.
Why work for TPO:
- Interesting and fulfilling work with supportive and friendly colleagues.
- A commitment to supporting your work/home balance with flexible working patterns and current hybrid working requiring two days a fortnight in the office.
- Comprehensive support for your development including funding for PMI membership and qualifications (after a qualifying period).
- Access to the DB Civil Service Pension Scheme.
- A competitive salary and benefits package.
Our commitment to inclusion: We are an accredited Disability Confident Employer and welcome applications from under-represented groups. We encourage applications from people of all backgrounds and aim to create a workplace where everyone feels valued and has a sense of belonging. We assess applications based on skills, experience, and potential, and we are happy to discuss reasonable adjustments at any stage of the recruitment process.
Opportunities for Caseworkers at all levels (and other vacancies) at The Pensions Ombudsman in City of London employer: The Pensions Ombudsman
Contact Detail:
The Pensions Ombudsman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Opportunities for Caseworkers at all levels (and other vacancies) at The Pensions Ombudsman in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Pensions Ombudsman on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching TPO's mission and values. We want to show that we’re not just a good fit for the role, but also for the team culture.
✨Tip Number 3
Practice common interview questions with a mate. We can nail our responses and feel more confident when it’s our turn to shine in front of the interview panel.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role.
We think you need these skills to ace Opportunities for Caseworkers at all levels (and other vacancies) at The Pensions Ombudsman in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Caseworker role. Highlight relevant experience and skills that match what TPO is looking for. We want to see how you can contribute to resolving pension complaints!
Show Your Passion: Let your enthusiasm for the role shine through in your application. We love candidates who are genuinely interested in making a difference in people's lives, especially when it comes to pensions. Share why this role excites you!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application via our careers page! It’s the best way to ensure we receive your details directly. Plus, you’ll find all the info you need about the roles available at TPO.
How to prepare for a job interview at The Pensions Ombudsman
✨Know Your Stuff
Before the interview, make sure you understand the role of a Caseworker at The Pensions Ombudsman. Familiarise yourself with their mission and values, especially how they resolve pension complaints. This will help you demonstrate your genuine interest in the position.
✨Showcase Your Skills
Prepare to discuss specific examples from your past experiences that highlight your problem-solving skills and ability to handle complaints. Think about situations where you've successfully navigated complex issues, as this is crucial for a Caseworker role.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the team dynamics, the transformation programme, or the flexible working culture. This shows you're engaged and serious about finding the right fit for both you and the organisation.
✨Be Yourself
The Pensions Ombudsman values a supportive and friendly workplace, so let your personality shine through. Be authentic in your responses and show them how you can contribute to their inclusive culture. Remember, they want to see the real you!
