At a Glance
- Tasks: Provide essential admin support for managing pension complaints and case progression.
- Company: Join the Pensions Ombudsman, a fast-growing independent body in Canary Wharf.
- Benefits: Enjoy competitive salary, flexible working, generous leave, and comprehensive health benefits.
- Other info: Diversity-focused workplace with excellent growth opportunities and social activities.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Strong organisational skills and a passion for helping others.
The predicted salary is between 33310 - 33310 £ per year.
The Pensions Ombudsman is growing fast and is a great place to work. We have an exciting opportunity for a number of vacancies for Caseworker Administrator to join our team based in Canary Wharf where we currently operate an agile working policy of 20% office attendance and a flexible working culture. You will be working full or part-time on a fixed term contract (with the potential to convert to a permanent contract) and will receive a competitive salary of £33,310 per annum pro rata.
We offer several pension options as part of the Civil Service Pension Scheme, including defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups.
Salary And BenefitsAs well as a starting salary of £33,310 per annum pro rata, we offer:
- Several pension options as part of the Civil Service Pension Scheme, including defined benefits.
- 27.5 days annual leave increasing to 32.5 depending on length of service plus the option to buy and sell annual leave.
- Discretionary staff reward scheme.
- Comprehensive support for growth with learning and development programme to boost your career.
- 24/7 Free confidential employee assistance programme.
- Discounted health benefits and employee discount scheme across hundreds of retailers.
- Access to Staff Networks and social activities.
- Sabbatical after qualifying period.
- A culture of reward with annual performance bonus.
- Eye test and flu jab reimbursements.
- Access to a Cycle to work scheme.
We are an accredited Disability Confident Employer and welcome applications from under‑represented groups. We encourage applications from people of all backgrounds and aim to create a workplace where everyone feels valued and has a sense of belonging.
Who are we?As a totally independent body, not part of the pensions industry or government, we investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed. Our service is free, but we have legal powers to make decisions that are final, binding, and enforceable in court. Our work can be challenging and high‑profile, delivering a fair outcome for the individual and highlighting where the pensions industry can improve. Focusing on the facts, we must be balanced, fair and totally independent.
Purpose of the roleWorking within one of TPO’s casework teams, such as Adjudication, Resolution, Case Assessment or Casework Support, the Casework Administrator provides administrative support in relation to the management and progression of pension complaints. This is a varied administrative role which will have some core responsibilities, but activities will vary according to business needs.
Key Responsibilities- Accurately updating and maintaining TPO’s Case Management System database.
- Sending emails and letters to applicants and respondents as well as responding to their queries in writing and on the phone.
- Preparing cases for allocation which could include gathering further information from applicants and respondents.
- Creating/updating spreadsheets to manage/monitor cases.
- Supporting with general administration tasks such as scanning incoming post and document management within the Case Management System.
- Supporting service improvement initiatives or projects as required.
- Working flexibly across the organisation as necessary and any other duties that may reasonably be required.
Casework Administrator (Flexi, Hybrid, Benefits) employer: The Pensions Ombudsman
The Pensions Ombudsman is an exceptional employer, offering a flexible and inclusive work culture in the vibrant Canary Wharf area. With competitive salaries, generous annual leave, and a strong commitment to employee development, we provide numerous opportunities for growth and well-being, including access to various staff networks and a supportive environment for under-represented groups. Join us to make a meaningful impact while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Casework Administrator (Flexi, Hybrid, Benefits)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Pensions Ombudsman on LinkedIn. A friendly chat can give us insider info about the role and the company culture, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to casework administration. We should also think of examples from our past experiences that showcase our skills in managing complaints and providing excellent support.
✨Tip Number 3
Dress the part! Even if the interview is virtual, we should look professional. It helps us feel confident and makes a great first impression. Remember, we want to show that we’re serious about joining their team.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a simple way to express our appreciation for the opportunity and reiterate our enthusiasm for the role. Plus, it keeps us fresh in their minds!
We think you need these skills to ace Casework Administrator (Flexi, Hybrid, Benefits)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Casework Administrator role. Highlight relevant experience and skills that match the job description, like your admin skills and any experience with case management systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit. Don’t forget to mention your understanding of the Pensions Ombudsman’s mission!
Showcase Your Communication Skills:Since the role involves a lot of communication, make sure to demonstrate your written and verbal communication skills in your application. Use clear, concise language and check for any typos or errors before submitting.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at The Pensions Ombudsman
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Casework Administrator role. Familiarise yourself with the key responsibilities and how they relate to the Pensions Ombudsman’s mission. This will help you articulate why you're a great fit and how your skills align with their needs.
✨Showcase Your Communication Skills
As a Casework Administrator, you'll be handling queries and preparing cases. During the interview, demonstrate your communication skills by providing clear and concise answers. Use examples from your past experiences where you've successfully managed similar tasks or resolved issues effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to manage multiple tasks or handle difficult conversations. Prepare specific examples that highlight your organisational skills and ability to work under pressure.
✨Emphasise Your Flexibility
With the hybrid working model in place, it's important to show that you're adaptable. Discuss your experience with flexible working environments and how you manage your time effectively. Highlight any previous roles where you’ve successfully balanced remote and in-office work.
