At a Glance
- Tasks: Provide essential admin support for managing pension complaints and ensure smooth case progression.
- Company: Join a fast-growing, independent body dedicated to fair pension complaint resolutions.
- Benefits: Competitive salary, generous leave, flexible working, and comprehensive growth support.
- Other info: Enjoy a vibrant workplace culture with opportunities for social activities and personal development.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Strong organisational skills and a passion for helping others.
The predicted salary is between 33310 - 33310 £ per year.
We are an accredited Disability Confident Employer and welcome applications from under-represented groups. We encourage applications from people of all backgrounds and aim to create a workplace where everyone feels valued and has a sense of belonging.
We are a totally independent body, not part of the pensions industry or government, that investigates and makes decisions when someone has been unable to resolve a complaint about how their pension has been managed. Our service is free, but we have legal powers to make decisions that are final, binding, and enforceable in court. Our work can be challenging and high‑profile, delivering a fair outcome for the individual and highlighting where the pensions industry can improve. Focusing on the facts, we must be balanced, fair and totally independent.
Purpose of the role
Working within one of TPOs' casework teams—such as Adjudication, Resolution, Case Assessment or Casework Support—the Casework Administrator provides administrative support in relation to the management and progression of pension complaints. This is a varied administrative role that will have some core responsibilities, but activities will vary according to business needs.
- Accurately update and maintain TPO's Case Management System database
- Send emails and letters to applicants and respondents, and respond to their queries in writing and on the phone
- Prepare cases for allocation, which may include gathering further information from applicants and respondents
- Create and update spreadsheets to manage and monitor cases
- Support general administration tasks such as scanning incoming post and document management within the Case Management System
- Support service‑improvement initiatives or projects as required
- Work flexibly across the organisation as necessary and perform any other duties that may reasonably be required
The Pensions Ombudsman is growing fast and is a great place to work. We have an exciting opportunity to join our team based in Canary Wharf, where we currently operate an agile working policy of 20% office attendance and a flexible working culture. You will be working full or part-time on a fixed‑term contract (with the potential to convert to a permanent contract) and will receive a competitive salary of £33,310 per annum pro‑rata.
Salary and benefits
- Salary: £33,310 per annum pro‑rata
- Several pension options as part of the Civil Service Pension Scheme, including defined benefits
- 27.5 days annual leave increasing to 32.5 days depending on length of service, plus the option to buy and sell annual leave
- Discretionary staff reward scheme
- Comprehensive support for growth with a learning and development programme to boost your career
- 24/7 free confidential employee assistance programme
- Discounted health benefits and employee discount scheme across hundreds of retailers
- Access to staff networks and social activities
- Sabbatical after qualifying period
- A culture of reward with annual performance bonus
- Eye test and flu jab reimbursements
- Access to a cycle‑to‑work scheme
Casework Administrator employer: The Pensions Ombudsman
The Pensions Ombudsman is an excellent employer that prioritises inclusivity and employee well-being, offering a flexible working culture with only 20% office attendance required. Located in the vibrant Canary Wharf, we provide competitive salaries, generous annual leave, and comprehensive support for professional growth through our learning and development programme. Our commitment to rewarding performance and fostering a sense of belonging makes us a meaningful place to work for those seeking a fulfilling career in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Casework Administrator
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like The Pensions Ombudsman, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like The Pensions Ombudsman and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Casework Administrator
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for The Pensions Ombudsman and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at The Pensions Ombudsman
✨Get to Know Public Sector Values
Before your interview with The Pensions Ombudsman, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for The Pensions Ombudsman.
