At a Glance
- Tasks: Support casework teams by managing pension complaints and administrative tasks.
- Company: Join the Pensions Ombudsman, an independent body ensuring fair outcomes in the pensions industry.
- Benefits: Enjoy flexible working, generous leave, and a range of employee discounts and support programs.
- Other info: Permanent and fixed-term roles available; specify interest in both when applying.
- Why this job: Make a real impact while working in a supportive, diverse environment that values your contributions.
- Qualifications: Must have the right to work in the UK and be willing to undergo security clearance.
The predicted salary is between 31903 - 44663 £ per year.
We are an accredited Disability Confident Employer and welcome applications from under-represented groups. We encourage applications from people of all backgrounds and aim to create a workplace where everyone feels valued and has a sense of belonging.
We are a totally independent body, not part of the pensions industry or government, that investigates and makes decisions when someone has been unable to resolve a complaint about how their pension has been managed. Our service is free, but we have legal powers to make decisions that are final, binding, and enforceable in court.
Our work can be challenging and high‑profile, delivering a fair outcome for the individual and highlighting where the pensions industry can improve. Focusing on the facts, we must be balanced, fair and totally independent.
Purpose of the role
Working within one of TPOs' casework teams—such as Adjudication, Resolution, Case Assessment or Casework Support—the Casework Administrator provides administrative support in relation to the management and progression of pension complaints. This is a varied administrative role that will have some core responsibilities, but activities will vary according to business needs.
- Accurately update and maintain TPO's Case Management System database
- Send emails and letters to applicants and respondents, and respond to their queries in writing and on the phone
- Prepare cases for allocation, which may include gathering further information from applicants and respondents
- Create and update spreadsheets to manage and monitor cases
- Support general administration tasks such as scanning incoming post and document management within the Case Management System
- Support service‑improvement initiatives or projects as required
- Work flexibly across the organisation as necessary and perform any other duties that may reasonably be required
The Pensions Ombudsman is growing fast and is a great place to work. We have an exciting opportunity to join our team based in Canary Wharf, where we currently operate an agile working policy of 20% office attendance and a flexible working culture. You will be working full or part-time on a fixed‑term contract (with the potential to convert to a permanent contract) and will receive a competitive salary of £33,310 per annum pro‑rata.
Salary and benefits
- Salary: £33,310 per annum pro‑rata
- Several pension options as part of the Civil Service Pension Scheme, including defined benefits
- 27.5 days annual leave increasing to 32.5 days depending on length of service, plus the option to buy and sell annual leave
- Discretionary staff reward scheme
- Comprehensive support for growth with a learning and development programme to boost your career
- 24/7 free confidential employee assistance programme
- Discounted health benefits and employee discount scheme across hundreds of retailers
- Access to staff networks and social activities
- Sabbatical after qualifying period
- A culture of reward with annual performance bonus
- Eye test and flu jab reimbursements
- Access to a cycle‑to‑work scheme
Casework Administrator in City of Westminster employer: The Pensions Ombudsman
The Pensions Ombudsman is an exceptional employer located in the vibrant Canary Wharf, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With flexible working arrangements, generous annual leave, and comprehensive learning and development programmes, we empower our staff to thrive while making a meaningful impact in the pensions industry. As an accredited Disability Confident Employer, we are dedicated to fostering diversity and inclusion, ensuring that every team member feels valued and engaged in their work.
StudySmarter Expert Advice🤫
We think this is how you could land Casework Administrator in City of Westminster
✨Tip Number 1
Familiarise yourself with the Pensions Ombudsman and their mission. Understanding their role in resolving pension complaints will help you articulate how your skills align with their objectives during the interview.
✨Tip Number 2
Highlight your organisational skills and attention to detail, as these are crucial for a Casework Administrator. Be prepared to discuss specific examples of how you've successfully managed multiple tasks or projects in previous roles.
✨Tip Number 3
Demonstrate your communication skills by preparing to discuss how you handle queries and correspondence. Think of instances where you effectively resolved issues or communicated complex information clearly.
✨Tip Number 4
Show your adaptability and willingness to contribute to service improvement initiatives. Be ready to share ideas on how you could enhance processes or support the team in achieving their goals.
We think you need these skills to ace Casework Administrator in City of Westminster
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Casework Administrator position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage tasks effectively.
Write a Compelling Cover Letter:Your cover letter should express your enthusiasm for the role and the organisation. Mention why you are interested in working for The Pensions Ombudsman and how you can contribute to their mission of delivering fair outcomes.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Casework Administrator role.
How to prepare for a job interview at The Pensions Ombudsman
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Casework Administrator. Familiarise yourself with the key tasks such as managing pension complaints, updating databases, and supporting service improvement initiatives.
✨Showcase Your Communication Skills
As the role involves responding to queries via email and phone, be prepared to demonstrate your communication skills during the interview. Think of examples where you've effectively communicated complex information or resolved issues for others.
✨Highlight Your Organisational Abilities
The position requires strong organisational skills, especially in managing cases and maintaining accurate records. Be ready to discuss how you prioritise tasks and manage your time effectively in previous roles.
✨Emphasise Your Commitment to Diversity and Inclusion
Since the Pensions Ombudsman values diversity and inclusion, share your thoughts on these topics and any relevant experiences. This will show that you align with their values and are committed to fostering an inclusive workplace.
