At a Glance
- Tasks: Support and optimise Dynamics 365 platform, ensuring high-quality digital services.
- Company: Independent body investigating pension complaints, committed to fairness and independence.
- Benefits: Starting salary of £37,500, generous leave, learning support, and employee discounts.
- Other info: Diverse workplace culture with excellent career growth opportunities.
- Why this job: Join a dynamic team making a real impact in the pensions industry.
- Qualifications: Experience with Dynamics 365 and strong problem-solving skills.
The predicted salary is between 37500 - 37500 £ per year.
Salary and Benefits
As well as a starting salary of
£37,500 per annum pro rata, we offer
- Several pension options as part of the Civil Service Pension Scheme, including defined benefits
- 27.5 days annual leave increasing to 32.5 days depending on length of service, with the option to buy and sell annual leave
- Discretionary staff reward scheme
- Comprehensive support for growth with learning and development programme to boost your career
- 24/7 free confidential employee assistance programme
- Discounted health benefits and employee discount scheme across hundreds of retailers
- Access to Staff Networks and social activities
- Sabbatical after qualifying period
- A culture of reward with annual performance bonus
- Eye test and flu jab reimbursements
- Access to a Cycle to Work scheme
- Diversity and Inclusion
We are an accredited Disability Confident Employer and welcome applications from under‑represented groups.
We encourage applications from people of all backgrounds and aim to create a workplace where everyone feels valued and has a sense of belonging.
Who are we?
As a totally independent body, not part of the pensions industry or government, we investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed.
Our service is free, but we have legal powers to make decisions that are final, binding and enforceable in court.
Our work can be challenging and high‑profile, delivering a fair outcome for the individual and highlighting where the pensions industry can improve.
We must be balanced, fair and totally independent.
Purpose of the role
Reporting to the Head of Digital, Data and Technology, the postholder will play a key role in supporting, maintaining and optimising TPO’s Dynamics 365 (Customer Services) platform and associated Power Platform components.
The postholder will ensure the availability, stability and performance of the service, working closely with delivery teams, suppliers and business users to uphold high‑quality digital services.
This role works with a number of key stakeholders across the organisation.
TPO’s Corporate Services teams provide support to the organisation on all business, communications and engagement matters.
Key responsibilities
- Provide day‑to‑day operational support for Dynamics 365 and related Power Platform applications.
- Conduct user and security administration, configuration updates and routine maintenance within the platform.
- Monitor system performance, triage faults and resolve issues efficiently, escalating where required.
- Ensure adherence to security, data protection and governance policies.
- Log, assess and prioritise incidents, ensuring users receive timely and effective support.
- Investigate recurring issues and contribute to problem resolutions, identifying preventative actions.
- Work closely with developers, testers and suppliers to ensure smooth transitions between development and live environments.
- Provide support and guidance to business users on Dynamics 365 functionality, best practice and optimisation.
- Identify opportunities to improve processes, performance and service reliability.
- Contribute to service documentation, knowledge bases and operational runbooks.
- Work closely with internal IT colleagues and external partners.
Please refer to the Job Description for further information.
We will shortlist and interview on a rolling basis, without waiting for a set closing date.
Therefore, this vacancy may be withdrawn at short notice.
In line with our policy, candidates deemed appointable through a fair and open competition will be kept on a reserve list for up to 6 months.
If vacancies with sufficiently similar essential criteria arise, we may make offers to those who are on this reserve list.
These vacancies may be in other teams in the organisation.
Interview dates: from 10 August 2026
All applicants must have a right to work in the UK and be prepared to be security cleared to Baseline Personnel Security Standard, which requires a basic disclosure from the Disclosure and Barring Service.
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Application Support Analyst employer: The Pensions Ombudsman
As a leading employer in the legal sector, we offer a dynamic work environment at our Canary Wharf location, where collaboration and professional growth are at the forefront of our culture. Our commitment to employee development is reflected in our comprehensive learning programmes, generous annual leave, and a supportive atmosphere that values diversity and inclusion. Join us to be part of a team that not only prioritises legal excellence but also fosters a rewarding and engaging workplace for all.
