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- Tasks: Join our neurology team as a Senior Medical Secretary, handling patient correspondence and supporting management.
- Company: Worcestershire Acute Hospitals NHS Trust is dedicated to providing exceptional healthcare services.
- Benefits: Enjoy a stable 37.5-hour work week with opportunities for professional growth.
- Why this job: Make a real impact in patient care while working in a supportive and dynamic environment.
- Qualifications: Previous secretarial experience in healthcare and strong communication skills are essential.
- Other info: This role requires confidentiality and compliance with data protection regulations.
The predicted salary is between 30000 - 42000 £ per year.
Job Summary
An exciting opportunity has arisen for a Senior Medical Secretary to join our expanding neurology team. The role will be based at the Worcestershire Royal Hospital, working 37.5 hours per week. The successful candidate will ideally have previous secretarial experience and possess excellent verbal and written communication skills, in addition to being a team player to integrate within the existing team.
The role involves the typing of outpatient letters to GPs and other correspondence as required, dealing with enquiries from clinicians, GPs, other hospitals, patients and their relatives, updating medical records and inputting data to support with divisional targets, in addition to supporting the Directorate Management Team with tracking and validation of patient pathways to achieve the national 18 week referral to treatment (RTT) target.
Main duties of the job
- To undertake medical audio / copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence.
- To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the role.
- To work using own initiative with minimal supervision, prioritising own workload in line with objectives of the department and consultant teams.
- To deal with all incoming correspondence, phone calls and emails in an efficient and effective way.
- To liaise with other members of the secretarial / administration team in order to provide a co-ordinated and efficient secretarial service.
- To support the Directorate Management Team with the administration, tracking and validation of patients pathways to achieve the National 18-week Referral to Treatment (RTT) target.
- To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times.
- To deal with any complaints, problems or issues in a sensitive way, escalating to clinicians / management as appropriate.
- Ensure confidentiality is maintained at all times, complying with the Data Protection Act, Information Governance and other Trust / Departmental Policies.
- To assist in providing cover for other secretaries in the Medical Directorate to ensure continuity of service to Consultant, medical staff, service users and patients.
- To undertake any other duties as may be required / appropriate by the Directorate Management Team.
Person Specification
Experience
Essential
- Proven secretarial experience in healthcare environment
- Experience of working in a busy office
Desirable
- NHS experience.
- Use of OASIS PAS system Bluespier, EZ notes, and Digital Dictation
Qualifications
Essential
- GCSE English and Maths
- Recognised word processing / typing qualification
Desirable
- AMSPAR qualification or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
Employer’s website
#J-18808-Ljbffr
Support Secretary Neurology WRH employer: The Pennine Acute Hospitals NHS Trust
Contact Detail:
The Pennine Acute Hospitals NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Secretary Neurology WRH
✨Tip Number 1
Familiarize yourself with the specific software and systems mentioned in the job description, such as OASIS PAS and Digital Dictation. Having hands-on experience or knowledge of these tools can set you apart from other candidates.
✨Tip Number 2
Highlight your ability to manage multiple tasks efficiently. In a busy healthcare environment, showcasing your organizational skills and ability to prioritize will demonstrate that you can handle the demands of the role.
✨Tip Number 3
Prepare for potential interview questions by practicing how you would handle sensitive situations with patients and relatives. Being able to communicate effectively and empathetically is crucial in this role.
✨Tip Number 4
Network with current or former employees of Worcestershire Acute Hospitals NHS Trust. They can provide insights into the work culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Support Secretary Neurology WRH
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous secretarial experience, especially in a healthcare environment. Mention any specific roles or tasks that align with the responsibilities listed in the job description.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential for this role, provide examples of how you've effectively communicated with clinicians, patients, and other stakeholders in your past positions.
Detail Your Technical Proficiency: If you have experience with specific systems like OASIS PAS, Bluespier, or Digital Dictation, be sure to mention these in your application. This will demonstrate your ability to adapt quickly to the tools used in the role.
Maintain Professionalism: In your application, convey your understanding of the importance of confidentiality and professionalism, especially when dealing with sensitive patient information. This can set you apart as a candidate who is aware of the ethical standards required in healthcare.
How to prepare for a job interview at The Pennine Acute Hospitals NHS Trust
✨Showcase Your Secretarial Experience
Be prepared to discuss your previous secretarial roles, especially in healthcare settings. Highlight specific tasks you've handled, such as typing outpatient letters or managing correspondence, to demonstrate your relevant experience.
✨Demonstrate Communication Skills
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might be asked to handle a mock phone call or write a brief email during the interview, so be ready to showcase your abilities.
✨Emphasize Teamwork
This position requires you to integrate within an existing team. Share examples of how you've successfully collaborated with colleagues in the past, and express your willingness to support others in achieving departmental goals.
✨Understand the Role's Responsibilities
Familiarize yourself with the main duties outlined in the job description, such as dealing with patient inquiries and maintaining confidentiality. Being able to discuss these responsibilities confidently will show that you're serious about the position.
