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For Companies At a Glance
- Tasks: Welcome guests and enhance their spa experience with exceptional service.
- Company: Join The Peninsula London, a prestigious hotel known for luxury and wellness.
- Benefits: Enjoy competitive pay, service charge, and attractive perks in a vibrant environment.
- Why this job: Be part of an award-winning team dedicated to guest satisfaction and wellness.
- Qualifications: Previous experience in luxury hospitality and strong customer service skills required.
- Other info: Opportunity to work in a serene spa environment with a focus on holistic therapies.
The predicted salary is between 30000 - 42000 £ per year.
The Peninsula London is excited to announce we are seeking Spa & Wellness Executives (Reception). A serene oasis encompassing the spacious, quiet lower floor of the hotel, The Peninsula Spa and Wellness Centre will offer an array of therapies both ancient and modern for optimising beauty. The facility includes seven private rooms where guests can receive massages, face and body treatments, and balancing rituals incorporating Ayurvedic aromatherapy. There are also separate steam rooms and saunas for men and women, and relaxation lounges with heated chaises.
An exceptional opportunity to join our high-profile flagship hotel in London with market-leading remuneration, service charge, and attractive benefits. Join our award-winning group, working alongside a highly experienced team.
Key accountabilities:- Strive to continuously improve guest experiences and to live and breathe the Peninsula Service Principles.
- Seek out improvement for better service standards and anticipate guest needs.
- Take responsibility for daily operational challenges within the SPA operations, including service recovery, continuous coverage, and efficient service delivery.
- Maximise SPA and Wellness revenue through initiatives such as upselling and product sales, taking a proactive approach to retail sales within the reception area offering advice and maximising retail spend by clients.
- Previous experience in a similar role, within a luxury hotel environment or similar.
- Thorough knowledge of customer service needs and techniques, office management, and good working knowledge of operational finance/procedures.
- Good organisational and multitasking abilities.
- Computer literate with knowledge of computer booking systems.
- Excellent communication and people skills.
- Problem-solving skills.
- Exceptional presentation.
We are delighted to receive your CV and will liaise with suitable candidates directly.
Spa Concierge employer: The Peninsula London
Contact Detail:
The Peninsula London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Concierge
✨Tip Number 1
Familiarise yourself with The Peninsula's service principles and ethos. Understanding their commitment to exceptional guest experiences will help you align your approach during interviews and demonstrate that you are a perfect fit for their team.
✨Tip Number 2
Showcase your knowledge of spa treatments and wellness trends. Being able to discuss popular therapies, such as Ayurvedic aromatherapy, will not only impress the interviewers but also show your passion for the industry.
✨Tip Number 3
Prepare examples of how you've successfully handled customer service challenges in the past. Highlighting your problem-solving skills and ability to enhance guest experiences will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the luxury hospitality sector. Engaging with current or former employees of The Peninsula or similar establishments can provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Spa Concierge
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Spa Concierge position. Tailor your application to highlight how your experience aligns with their expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in luxury hospitality or similar roles. Emphasise your customer service skills, organisational abilities, and any specific achievements that demonstrate your capability in a spa environment.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of The Peninsula Spa that appeal to you and how you can contribute to enhancing guest experiences.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a luxury service environment.
How to prepare for a job interview at The Peninsula London
✨Showcase Your Customer Service Skills
As a Spa Concierge, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. Highlight your ability to anticipate needs and create memorable experiences.
✨Demonstrate Knowledge of Spa Treatments
Familiarise yourself with various spa treatments and wellness practices, especially those mentioned in the job description like Ayurvedic aromatherapy. This knowledge will show your passion for the role and help you engage with potential guests effectively.
✨Emphasise Organisational Skills
The role requires excellent organisational and multitasking abilities. Prepare to discuss how you manage multiple tasks efficiently, perhaps by sharing a time when you successfully handled a busy reception area or resolved a scheduling conflict.
✨Dress to Impress
First impressions matter, especially in a luxury environment. Dress professionally and ensure your appearance reflects the high standards of The Peninsula. This will demonstrate your understanding of the brand's image and commitment to excellence.
