Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist residents with apartment services and support the Concierge team.
- Company: Join The Peninsula London, a luxury hotel known for exceptional service.
- Benefits: Enjoy a competitive salary, generous service charge, and wellness perks.
- Why this job: Be part of a prestigious team in a stunning location with growth opportunities.
- Qualifications: 3 years in hospitality, strong English skills, and a UK driving license required.
- Other info: Work in a beautifully designed hotel near iconic London attractions.
The predicted salary is between 36000 - 60000 £ per year.
The Peninsula London is seeking to hire a dynamic Residences Concierge Assistant Supervisor to join our Residences Team; providing friendly yet efficient service to The Peninsula Residences’ Tenants. An exceptional opportunity to join our high-profile flagship hotel and residences in London. The Peninsula Residences espouse luxury service, dedication to our residents, and commitment to our employees. Join our award-winning group, working alongside a highly experienced team.
Key accountabilities
- Assist Residents with services related to their apartments, in accordance with the lease, other contractual arrangements, Tenant’s Handbook, and Residences Policies and Procedures.
- Support the Concierge Assistants in the service delivery of any manual or otherwise Concierge Assistant tasks.
- Handle telephone, email, and requests made in person, providing detailed information regarding any Concierge services.
- Anticipate Residents' needs and exceed their expectations.
General requirements
- Minimum 3 Years Experience in Hospitality or Residential Environment.
- Excellent command of English language with confident communication skills.
- A second language would be an advantage.
- Computer literate.
- Problem solving and multi-tasking skills.
- UK Driving License and experience driving luxury cars.
At the Peninsula London, we look after:
- Your financial wellbeing: Excellent salary package, Generous service charge distributed equitably to all colleagues, Life Insurance, Enhanced company contribution on pension plan.
- Your medical care: Medical cash plans including optical and dental coverage, Enhanced maternity and paternity leave plan.
- Your daily health routine: State-of-the-art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room, and nursing mothers’ room, Colleague restaurant with healthy and balanced 24/7 food offerings, On-site occupational health and safety nurse and wellbeing education sessions.
- Other perks: High street and online shopping discounts, Rewards and recognition initiatives, Dry cleaning for uniforms and work attire.
We are delighted to receive your CV and will liaise with suitable candidates directly. Ideally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London occupies one of the city’s most prestigious addresses.
Residences Concierge Assistant Supervisor employer: The Peninsula London
Contact Detail:
The Peninsula London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residences Concierge Assistant Supervisor
✨Tip Number 1
Familiarise yourself with The Peninsula's values and service standards. Understanding their commitment to luxury service will help you align your responses during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Network with current or former employees of The Peninsula London. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare examples from your past experience that showcase your problem-solving and multi-tasking skills. Being able to articulate how you've successfully handled similar responsibilities will make you stand out as a candidate.
✨Tip Number 4
If you speak a second language, be ready to highlight this during your interactions. In a diverse environment like The Peninsula, multilingual skills can be a significant advantage in providing exceptional service to residents.
We think you need these skills to ace Residences Concierge Assistant Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or residential environments. Emphasise your communication skills and any experience with luxury services, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention specific examples of how you've exceeded customer expectations in previous roles, and express your enthusiasm for joining The Peninsula London.
Highlight Language Skills: If you speak a second language, be sure to mention it prominently in your application. This can set you apart from other candidates and is considered an advantage for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a concierge role.
How to prepare for a job interview at The Peninsula London
✨Research The Peninsula London
Before your interview, take some time to learn about The Peninsula London, its values, and its services. Understanding the luxury service ethos and the specific needs of residents will help you demonstrate your alignment with their expectations.
✨Showcase Your Communication Skills
As a Residences Concierge Assistant Supervisor, excellent communication is key. Be prepared to discuss your previous experiences where you effectively communicated with clients or team members, and highlight any instances where you exceeded expectations.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past roles where you successfully resolved issues or anticipated needs. This role requires quick thinking and adaptability, so showcasing your problem-solving skills will be crucial during the interview.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess how you would handle specific situations with residents. Practise your responses to common scenarios in concierge services, focusing on how you would ensure a high level of service and satisfaction.
