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- Tasks: Lead the Reservations Team to enhance guest experiences and maximise revenue.
- Company: Join The Peninsula London, a prestigious flagship hotel known for luxury and excellence.
- Benefits: Enjoy competitive pay, service charge, and attractive perks in a vibrant work environment.
- Why this job: Be part of an award-winning team, shaping unforgettable guest experiences in a luxury setting.
- Qualifications: 3 years in luxury hotel reservations; strong communication and organisational skills required.
- Other info: Opportunity to develop your career in a high-profile international hotel.
The predicted salary is between 36000 - 60000 £ per year.
The Peninsula London is pleased to announce that we are seeking a Reservations Manager who will report to the Revenue Manager. This role will mainly focus on Rooms Reservations ensuring upkeep and constant improvement of The Peninsula Service Principles whilst converting maximum revenue contribution. An exceptional opportunity to join our high-profile flagship hotel in London with market-leading remuneration, service charge, and attractive benefits.
Key Accountabilities:
- Direct the functions, administration, and leadership of the Reservations Team to meet planned budgets and expenses.
- Ensure that the team is building the foundation - understanding the guest (while respecting their privacy) and knowing the guest in a truly personalized way.
- Intricate knowledge of Rooms configuration/features and of the culinary offerings, with robust revenue generating strategies and initiatives to maximise both Rooms and F&B sales and revenues.
- Responsible for monthly analysis and presentation of the Departmental expenses and revenue generation and formulates timely sales strategies to maximise sales, and average room rate referencing the hotel's commercial targets.
- Ensure proper inventory control of room availability in close collaboration with the Director of Revenue.
- Handle no show and cancellations in accordance with policy and procedures.
- Manage guest feedback and ensure elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
- Seek out improvement for better service standard and to anticipate guest needs.
- Hire, develop, motivate, supervise, and coach department employees in maintaining a culture in compliance with mission, vision, values and core principles of HSH.
General Requirements:
- 3 years experience in Front Office/Reservations Operations within the same capacity of a luxury international property.
- High proficiency in relevant computer software applications especially Hotel systems, Microsoft Office, or any F&B systems.
- Passion and appreciation of quality luxury hotel service with exceptional communication skills.
- Excellent time management and organization, highly adaptable, naturally positive.
- Flexibility and capability of working under pressure.
We are delighted to receive your CV and will liaise with suitable candidates directly.
Reservations Manager employer: The Peninsula London
Contact Detail:
The Peninsula London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager
✨Tip Number 1
Familiarise yourself with The Peninsula's Service Principles and values. Understanding their commitment to luxury service will help you align your approach during interviews and discussions.
✨Tip Number 2
Research the latest trends in hotel reservations and revenue management. Being knowledgeable about current industry practices can set you apart and demonstrate your proactive attitude.
✨Tip Number 3
Network with professionals in the hospitality industry, especially those who have experience in luxury hotels. They can provide insights and potentially refer you to opportunities at The Peninsula.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved guest experiences or increased revenue in previous roles. Concrete examples will showcase your skills and fit for the Reservations Manager position.
We think you need these skills to ace Reservations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Reservations Manager position. Understand the key responsibilities and requirements, such as experience in Front Office/Reservations Operations and knowledge of hotel systems.
Tailor Your CV: Customise your CV to highlight relevant experience in luxury hotel service and reservations management. Emphasise your skills in revenue generation, guest feedback management, and team leadership, ensuring they align with the job's key accountabilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury hotel service and your understanding of The Peninsula Service Principles. Use specific examples from your past experiences to demonstrate how you can contribute to the hotel's success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in reservations management.
How to prepare for a job interview at The Peninsula London
✨Know Your Stuff
Make sure you have a solid understanding of the hotel’s services, especially the Rooms and F&B offerings. Familiarise yourself with The Peninsula Service Principles and be ready to discuss how you can uphold and enhance these standards.
✨Showcase Your Leadership Skills
As a Reservations Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate and develop staff while achieving budget goals.
✨Demonstrate Analytical Thinking
Be prepared to discuss your experience with revenue management and analysis. Highlight any strategies you've implemented that improved sales or guest satisfaction, and be ready to present ideas for future improvements.
✨Emphasise Guest-Centric Approach
The role requires a strong focus on guest experience. Share specific instances where you've gone above and beyond to meet guest needs or resolve issues, showcasing your commitment to exceptional service.
