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- Tasks: Supervise night Room Service, take orders, and ensure high-quality dining experiences.
- Company: Join The Peninsula London, a prestigious flagship hotel known for exceptional service.
- Benefits: Enjoy competitive pay, service charge, health plans, gym access, and shopping discounts.
- Why this job: Be part of an award-winning team, enhancing guest experiences in a luxury setting.
- Qualifications: Experience in food and beverage service, hospitality training, and strong leadership skills required.
- Other info: Must be flexible to work night shifts based on business needs.
The predicted salary is between 36000 - 60000 £ per year.
The Peninsula London is delighted to announce that we are seeking a Food and Beverage Supervisor (Nights) to supervise ourRoom Service Department during night shifts. This position is predominantly to supervise each night service and shift alongside being responsible for taking dining orders from guests. This Room Service guest experience is critical to the success of any guest stay, providing unobtrusive yet high levels of dining service within the guests private rooms.Having a great knowledge of the menu and the ingredients and being able to interact with the guest to provide friendly and tailored service is a true talent. Our guests often choose to relax in the comfort of their own rooms or benefit from the privacy that In Room Dining can offer whilst not compromising on the standard and service levels they come to expect from The Peninsula Hotels.
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An exceptional opportunity to join our high-profile flagship hotel in London
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Market-leading remuneration, service charge, and attractive benefits
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Join our award-winning group, working alongside a highly experienced team
Key Accountabilities
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Responsible for all activities related to order-taking service at night; not limited to taking the order but also preparation, delegation to the team, training, and high-performance levels. Use the POS, (Point of Sales system) for orders and guest preferences.
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Be knowledgeable of all food and beverage items and the ingredients to be able to discuss this with guests as required with a special focus on allergens.
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Offering a consistent service with continued participation in product awareness, and training activities and actively involved with tastings. Often carrying out the training with the team is also required.
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Taking responsibility for receiving and acting on guest feedback accordingly.
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Required to ensure the cleanliness and maintenance, (including health and safety compliance) of all in-room dining equipment, ensuring that produce mise en place is done for services and products are of high quality.
General Requirements
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Good knowledge of food and beverage with experience within Room Service and/or Restaurant service within a hotel environment preferred.
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Hospitality-related training required.
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Friendly and positive with the confidence to lead a team.
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Excellent time management and organization, and highly adaptable.
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Flexibility and capability of working under pressure.
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This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.
At the Peninsula London, we look after:
Your financial wellbeing:
Excellent salary package
Generous service charge distributed equitably to all colleagues
Life Insurance
Enhanced company contribution on pension plan
Your medical care:
Medical cash plans including optical and dental coverage
Enhanced maternity and paternity leave plan
Your daily health routine:
State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers room
Colleague restaurant with healthy and balanced 24/7 food offerings
On-site occupational health and safety nurse and wellbeing education sessions
Other perks:
High street and online shopping discounts
Rewards and recognition initiatives
Dry cleaning for uniforms and work attire
We are delighted to receive your CV and will liaise with suitable candidates directly.
AMRT1_UKCT
(Nights) F&B Supervisor - Room Service employer: The Peninsula London
Contact Detail:
The Peninsula London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (Nights) F&B Supervisor - Room Service
✨Tip Number 1
Familiarize yourself with The Peninsula's menu and ingredients, especially allergens. This knowledge will help you engage confidently with guests and demonstrate your expertise during the interview.
✨Tip Number 2
Highlight any previous experience in Room Service or restaurant settings, particularly in a hotel environment. Be ready to share specific examples of how you've provided exceptional service under pressure.
✨Tip Number 3
Showcase your leadership skills by discussing any past experiences where you trained or supervised a team. Emphasize your ability to motivate others and maintain high performance levels.
✨Tip Number 4
Prepare to discuss how you handle guest feedback and ensure service quality. Think of examples where you've successfully addressed concerns or improved service based on guest input.
We think you need these skills to ace (Nights) F&B Supervisor - Room Service
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the F&B Supervisor position. Understand the key responsibilities and requirements, especially the importance of guest interaction and knowledge of food and beverage.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in food and beverage service, particularly in room service or hotel environments. Mention specific instances where you provided excellent customer service or led a team.
Showcase Your Skills: Demonstrate your knowledge of food and beverage, including allergens and menu items. If you have any hospitality-related training, be sure to include that as well. This will show that you are prepared for the role.
Tailor Your Application: Customize your CV and cover letter to reflect the values and standards of The Peninsula London. Use language that aligns with their commitment to high-quality service and guest satisfaction.
How to prepare for a job interview at The Peninsula London
✨Know the Menu Inside Out
Make sure you have a thorough understanding of the menu items, including ingredients and allergens. This knowledge will help you engage confidently with guests and provide tailored recommendations during the interview.
✨Demonstrate Leadership Skills
Be prepared to discuss your experience in leading a team, especially in high-pressure situations. Share examples of how you've successfully trained staff or handled guest feedback to showcase your leadership capabilities.
✨Showcase Your Customer Service Skills
Highlight your ability to provide exceptional service, particularly in a Room Service context. Discuss how you ensure a positive guest experience and how you handle any challenges that may arise during service.
✨Emphasize Flexibility and Adaptability
Since this role requires night shifts and the ability to work under pressure, be ready to talk about your flexibility and how you manage time effectively. Share experiences where you've adapted to changing circumstances while maintaining high service standards.
