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- Tasks: Assist guests with city info, reservations, and create unforgettable itineraries.
- Company: Join The Peninsula London, a luxury hotel known for exceptional service.
- Benefits: Enjoy competitive pay, service charge, and attractive perks.
- Why this job: Be part of a prestigious team and enhance guest experiences in a vibrant city.
- Qualifications: 1-2 years in luxury customer service; knowledge of city activities is a plus.
- Other info: Night shift required; must be adaptable and positive under pressure.
The predicted salary is between 36000 - 60000 £ per year.
The Peninsula London is delighted to announce that we are seeking a Night Concierge to join our Team. This role is responsible for the Concierge Team at night, providing guests with information about the city, directions, attractions, restaurants, and Peninsula services. The role is also critical in assisting to prepare itineraries for guests to ensure the ultimate guest experience and exceed expectations.
An exceptional opportunity to join our high-profile flagship hotel in London with market-leading remuneration, service charge, and attractive benefits. Join our award-winning group, working alongside a highly experienced team.
Key Accountabilities:- Offer assistance in London arrangements, such as transfers, dining, culture, nannies, wellness, etc.
- Possess knowledge of the hotel and its offerings in all areas, city activities, theatre, the arts, special exhibits, concerts, shows, sporting events, leisure activities, sightseeing tours, etc., and establish close contacts with people in these areas to provide information.
- Perform service functions including, but not limited to, restaurant reservations, ticket procurement, and shipping.
- Ensure that the Concierge desk is fully operational for the day shift, including mise en place, replying to emails whenever possible, and entering tasks in the Concierge digital system (Alice).
- Manage guest feedback and ensure elevated service recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
- 1-2 years experience in a similar role within a luxury environment.
- Good knowledge of customer service techniques, room, F&B, and front desk processes and systems.
- Possess a resourceful knowledge of available city activities, theatre, restaurants, events, etc.
- Ability to multi-task and communicate effectively yet in a friendly manner even if under pressure.
- Excellent time management and organisation, highly adaptable, naturally positive.
- This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.
We are delighted to receive your CV and will liaise with suitable candidates directly.
Night Concierge employer: The Peninsula London
Contact Detail:
The Peninsula London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Familiarise yourself with London's attractions and services. Knowing the ins and outs of the city will not only help you answer guest queries but also demonstrate your passion for providing exceptional service.
✨Tip Number 2
Network with professionals in the hospitality industry. Building relationships with local restaurants, theatres, and event organisers can give you an edge when it comes to making reservations and providing insider tips to guests.
✨Tip Number 3
Practice your communication skills. As a Night Concierge, you'll need to convey information clearly and warmly, even under pressure. Role-playing scenarios with friends can help you prepare for real-life situations.
✨Tip Number 4
Showcase your adaptability and problem-solving skills. Be ready to discuss examples from your past experiences where you've successfully managed multiple tasks or resolved guest issues, as this will highlight your suitability for the role.
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury customer service roles. Emphasise any previous positions where you managed guest relations or worked in a concierge capacity, particularly during night shifts.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional guest experiences. Mention specific examples of how you've exceeded guest expectations in the past and your knowledge of London’s attractions and services.
Showcase Your Skills: Highlight your ability to multi-task and communicate effectively under pressure. Provide examples of how you've successfully managed multiple requests or handled challenging situations in previous roles.
Research The Peninsula London: Familiarise yourself with The Peninsula London and its offerings. Understanding their service principles and what makes them stand out will help you align your application with their values and demonstrate your enthusiasm for the role.
How to prepare for a job interview at The Peninsula London
✨Showcase Your Local Knowledge
As a Night Concierge, you'll need to impress with your knowledge of London. Brush up on popular attractions, restaurants, and events in the city. Be prepared to discuss your favourite spots and any recent happenings that could interest guests.
✨Demonstrate Exceptional Customer Service Skills
This role is all about providing top-notch service. Think of examples from your past experience where you went above and beyond for a guest. Highlight your ability to handle difficult situations with grace and ensure guest satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as a guest needing last-minute restaurant reservations or dealing with a complaint. Practice your responses to these scenarios to show your problem-solving skills and adaptability.
✨Exude Positivity and Professionalism
The Peninsula is known for its luxury service, so it's crucial to convey a positive attitude during your interview. Dress smartly, maintain good eye contact, and engage with your interviewers in a friendly yet professional manner to reflect the hotel's values.
