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- Tasks: Lead the hotel's learning and development initiatives to enhance employee skills and guest experiences.
- Company: Join The Peninsula London, a luxury hotel known for exceptional service and a commitment to excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Why this job: Be part of an award-winning team that values talent development and fosters a positive workplace culture.
- Qualifications: 5 years in training and development, with 3 years in a managerial role, preferably in luxury settings.
- Other info: Fluent English and proficiency in Microsoft Office are essential; bring your positive attitude!
The predicted salary is between 42000 - 84000 £ per year.
The Peninsula London is seeking a personable Learning & Development Manager (Maternity Cover) to assist the Director of Learning and Talent Development in the successful implementation and running of the Hotel's learning and development plan and develop internal talent. An exceptional opportunity to join our high-profile flagship hotel in London. The Peninsula Hotels espouse luxury service, dedication to our guests and commitment to our colleagues. Join our award-winning group, working alongside a highly experienced team.
Key accountabilities:
- Assist in the development, communication and implementation of the hotel's L&D plan.
- Facilitate training to ensure the employees are competent and skilled in their role with an emphasis on delivering guest and culture driven initiatives.
- Act as in-house consultant to identify training needs with department heads for all levels based on current industry trends, marketing strategies and operating philosophy of the hotel, education and manpower requirements of the field.
- Formulate training and development policies and procedures such as orientation of new hires, mandatory training for specific roles, training required for promotion and career development, external training and training library resources.
- Develop and facilitate department trainers to carry out departmental training in their respective areas.
General requirements:
- Minimum 5-year Training and Development practical experience, of which 3 years in a managerial position (ideally within the luxury hotel segment or luxury retail).
- Outgoing, friendly, driven, detail-oriented, naturally positive with a fun attitude.
- Fluent English communication proficiency.
- Exceptional personal presentation as this role will be a brand ambassador.
- Proficiency in using Microsoft Office applications, e.g. Words, Excel, PowerPoint.
We are delighted to receive your CV and will liaise with suitable candidates directly.
Learning & Development Manager (Maternity Cover) employer: The Peninsula London
Contact Detail:
The Peninsula London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning & Development Manager (Maternity Cover)
✨Tip Number 1
Network with professionals in the luxury hotel industry. Attend industry events or join relevant online groups to connect with people who can provide insights about the role and potentially refer you.
✨Tip Number 2
Research The Peninsula London and its culture thoroughly. Understanding their values and commitment to luxury service will help you tailor your approach during interviews and discussions.
✨Tip Number 3
Prepare to discuss specific training programmes you've implemented in the past. Highlight your experience in developing talent and how it aligns with the hotel's focus on guest-driven initiatives.
✨Tip Number 4
Showcase your proficiency in Microsoft Office applications by being ready to discuss how you've used these tools in previous roles to enhance training and development processes.
We think you need these skills to ace Learning & Development Manager (Maternity Cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Learning and Development, especially in the luxury hotel or retail sector. Emphasise your managerial experience and any specific training programmes you've implemented.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for learning and development. Mention how your skills align with the hotel's commitment to luxury service and guest satisfaction, and provide examples of how you've successfully developed talent in previous roles.
Highlight Key Skills: In your application, focus on key skills such as communication proficiency, training facilitation, and policy formulation. Use specific examples to demonstrate how you've used these skills to achieve results in past positions.
Showcase Your Personality: Since the role requires a personable approach, let your personality shine through in your application. Use a friendly tone and express your enthusiasm for the opportunity to contribute to The Peninsula London’s learning and development initiatives.
How to prepare for a job interview at The Peninsula London
✨Showcase Your Experience
Make sure to highlight your relevant experience in training and development, especially within the luxury hotel or retail sectors. Be prepared to discuss specific examples of how you've successfully implemented L&D plans and facilitated training.
✨Demonstrate Your People Skills
As a Learning & Development Manager, you'll need to connect with various team members. During the interview, showcase your personable nature and ability to engage with others. Share anecdotes that illustrate your friendly and positive attitude.
✨Understand the Company Culture
Research The Peninsula London and its commitment to luxury service and guest satisfaction. Be ready to discuss how you can align the L&D initiatives with their culture and values, demonstrating your understanding of their brand.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to identify training needs. Think about past experiences where you acted as an in-house consultant and how you tailored training to meet specific departmental requirements.
