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For Companies At a Glance
- Tasks: Deliver exceptional service to guests, ensuring a memorable experience from arrival to departure.
- Company: Join The Peninsula London, a prestigious hotel known for its luxury and high standards.
- Benefits: Enjoy competitive pay, service charge, and attractive perks in a vibrant work environment.
- Why this job: Be part of an award-winning team dedicated to creating unforgettable guest experiences.
- Qualifications: Experience in hotel operations, strong communication skills, and a passion for luxury service required.
- Other info: Night shifts are essential; flexibility is key to success in this role.
The predicted salary is between 36000 - 60000 £ per year.
The Peninsula London is pleased to announce that we are seeking a Guest Experience Executive that will report to the Assistant Manager, Guest Experience. This role is a fundamental position that offers high levels of service to our guests, visitors, and residents. Focusing on the arrival and departure experiences and the guest experience throughout their stay, offering impeccable service in line with our Peninsula Service Principles. We aim to ensure that all people feel like they belong and can have the ultimate experience, service with the personalised and attentive dedicated team to look after them. When on duty, this position will oversee the smooth operations of the hotel and manage all emergency incidents, should they arise, ensuring the safety and security of guests and colleagues alike.
An exceptional opportunity to join our high-profile flagship hotel in London with market-leading remuneration, service charge, and attractive benefits. Join our award-winning group, working alongside a highly experienced team.
Key Accountabilities- Strives to continuously improve guest experiences and to live and breathe the Peninsula Service Principles. Seeks out improvement for better service standards and anticipates guest needs.
- Takes responsibility for daily operational challenges within the Guest Experience Team, including service recovery, continuous coverage, and efficient service delivery.
- Co-ordinates with the Rooms Controller, Housekeeping and Engineering to ensure all rooms are ready to be occupied and are maintained in excellent condition; ensures VIP rooms are ready for guest arrival and all respective amenities are set up accordingly.
- Establishes close guest contact and handles discounts and credits in accordance with policy and procedures.
- Experience and knowledge of hotel operations through a similar position, ideally with proven track record of management experience within a luxury hotel.
- High proficiency in relevant computer software applications especially Microsoft Office with exceptional knowledge of front office auditing and accounting procedures.
- Passion and appreciation of quality luxury hotel service with exceptional communication skills. Excellent time management and organisation, highly adaptable, naturally positive.
- Flexibility and capability of working under pressure. This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.
We are delighted to receive your CV and will liaise with suitable candidates directly.
Guest Experience Executive employer: The Peninsula London
Contact Detail:
The Peninsula London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Executive
✨Tip Number 1
Familiarise yourself with the Peninsula Service Principles. Understanding these principles will not only help you align your approach to guest service but also demonstrate your commitment to the hotel's values during any interviews or discussions.
✨Tip Number 2
Network with current or former employees of The Peninsula London. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Guest Experience Executive role.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved guest experiences in previous roles. Highlighting your problem-solving skills and ability to anticipate guest needs will set you apart from other candidates.
✨Tip Number 4
Showcase your adaptability and time management skills during any interactions. Given the nature of the role, being able to demonstrate how you've successfully managed high-pressure situations in the past will be crucial.
We think you need these skills to ace Guest Experience Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel operations and guest services. Emphasise any previous roles where you demonstrated exceptional service and management skills, particularly in a luxury setting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing outstanding guest experiences. Mention specific examples of how you've improved service standards or handled operational challenges in past roles.
Highlight Relevant Skills: In your application, focus on key skills such as communication, time management, and adaptability. Provide examples of how you've successfully worked under pressure and maintained high service levels.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at The Peninsula London. Research the hotel's values and service principles, and reflect this understanding in your application to demonstrate your alignment with their mission.
How to prepare for a job interview at The Peninsula London
✨Showcase Your Passion for Guest Experience
Make sure to express your enthusiasm for providing exceptional guest experiences. Share specific examples from your past roles where you went above and beyond to ensure guests felt valued and cared for.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled operational challenges in previous positions. Highlight your ability to think on your feet and provide solutions, especially in high-pressure situations, as this is crucial for the role.
✨Familiarise Yourself with Peninsula Service Principles
Research and understand the Peninsula Service Principles before the interview. Be ready to discuss how you can embody these principles in your work and improve guest experiences at The Peninsula London.
✨Highlight Team Collaboration
Emphasise your experience working collaboratively with different departments, such as housekeeping and engineering. Discuss how effective communication and teamwork contribute to a seamless guest experience.
