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- Tasks: Help patients navigate healthcare services and support clinicians in delivering top-notch care.
- Company: Join The Pendle Medical Partnership, a friendly and caring team.
- Benefits: Flexible hours, full training provided, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Customer service experience preferred; tech-savvy and organised individuals welcome.
The predicted salary is between 30000 - 40000 £ per year.
We are looking to recruit an enthusiastic and motivated Care Navigator to join our fantastic team at The Pendle Medical Partnership. If you thrive on helping people, are highly organised, motivated, comfortable with technology, have strong customer service skills and the desire to assist patients in accessing the services they need, this is the role for you.
You will be based across our Earby & Colne sites on the following working pattern:
- Monday 13:00 - 18:00
- Wednesday 08:00 - 13:00
- Thursday 13:30 - 18:30
- Friday 08:00 - 17:00
- Some Saturday mornings throughout the year are required.
Experience of using EMIS Web and working in a GP Practice, healthcare setting or in customer services is preferred but full training and support will be given to the successful candidate.
The successful candidate will work as a member of our Care Navigation team. This is a varied role that can be challenging and rewarding, but different every day. You will be required to undertake a variety of tasks that support our patients and clinicians who deliver the best care to our patients. The role includes dealing with patient enquiries, either in person, via our eConsult system or by telephone, navigating patients to the most appropriate healthcare professional whilst utilising additional services, handling computerised patient information as well as providing general assistance to the wider practice team.
Being part of our wider team means our Care Navigators are highly valued and work alongside a welcoming culture with strong values.
The Pendle Medical Partnership works hard to provide a friendly, efficient, and caring service where the needs of our patients come first and foremost.
Care Navigator 23.5 hrs per week in Earby employer: The Pendle Medical Partnership
Contact Detail:
The Pendle Medical Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator 23.5 hrs per week in Earby
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on The Pendle Medical Partnership. Understanding their values and culture will help you connect with them during your chat. Plus, it shows you're genuinely interested!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently, especially when discussing your customer service skills and experience.
✨Tip Number 3
Show off your tech skills! Since the role involves using EMIS Web and handling patient information, be ready to discuss any relevant tech experience you have. If you’re not familiar with EMIS, consider watching some tutorials online to get a head start.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out. Plus, you’ll find all the info you need about the role right there!
We think you need these skills to ace Care Navigator 23.5 hrs per week in Earby
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for helping people shine through. We want to see that you’re genuinely excited about the Care Navigator role and how you can contribute to our fantastic team.
Highlight Relevant Experience: If you've got experience in a healthcare setting or customer service, make sure to mention it! Even if you haven't used EMIS Web before, showing us how your skills can transfer will definitely catch our eye.
Be Organised and Clear: We love a well-structured application! Keep your writing clear and concise, and make sure to address all the key points in the job description. This shows us that you’re organised and detail-oriented, which is super important for this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s easy and straightforward!
How to prepare for a job interview at The Pendle Medical Partnership
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Care Navigator role. Familiarise yourself with the job description and think about how your skills align with the responsibilities. This will help you articulate why you're a great fit for the team.
✨Showcase Your Customer Service Skills
Since this role involves dealing with patient enquiries, be ready to share examples of your customer service experience. Think of specific situations where you helped someone or resolved an issue, as this will demonstrate your ability to thrive in a healthcare setting.
✨Get Comfortable with Technology
As the job mentions comfort with technology, brush up on any relevant software, especially EMIS Web if you have experience. If not, express your willingness to learn and adapt quickly to new systems during the interview.
✨Emphasise Teamwork and Values
The Pendle Medical Partnership values a welcoming culture and teamwork. Be prepared to discuss how you work well in a team and share examples of how you contribute to a positive work environment. This will show that you align with their core values.