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For Companies At a Glance
- Tasks: Build relationships and deliver outstanding customer service while managing orders and queries.
- Company: Join a family-owned business with a transparent and innovative culture.
- Benefits: Enjoy training opportunities, a pension scheme, and 28 days of holiday per year.
- Why this job: Be part of a dynamic team making a real impact in customer satisfaction.
- Qualifications: Positive attitude, strong communication skills, and experience in a fast-paced environment.
- Other info: Work in a supportive environment with excellent career growth potential.
The predicted salary is between 13000 - 16000 £ per year.
Customer Service Administrator – Part Time (25 hours per week, Mon–Fri) We are looking to hire a Part-Time Customer Service Administrator (25 hours per week across 5 days). This is a busy and varied role that would suit a highly organised and structured individual who is confident working to strict deadlines. What you’ll be doing * Building relationships with customers and delivering outstanding customer service * Dealing with a high number of emails * Accurately administrating orders from quote to delivery, which includes but not limited to:- * Issue quotes to distributors and deal with any enquiries * Raise orders on our operating systems * Preparing orders for printing * Checking and sending order confirmations to distributors * Progress orders/approvals/quotes Ensure any customer queries are dealt * with in a timely, friendly and professional manner * Any recurring issues or areas of concern to be highlighted to the Customer Service Manager * Liaise with internal production and despatch functions, as well as Courier Companies * Attending Meetings, as directed by the Account Manager or another member of the department Management team * Must escalate complaints to the Account Manager or member of the department Management team and have the ability to ensure all accurate information is passed on so that an informed decision is made * To contribute to the team to ensure that the daily/monthly annual targets are met * To meet the performance indicators for the role as set by the company You\’ll be a good fit for this role if you: * Have a positive outlook and a clear focus on customers, process and procedures * Demonstrate care and empathy for customers * Can work with numbers, you will be quoting and preparing paperwork from our quoting system * Achieve high standards of quality, efficiency, and productivity * Be inquisitive and ask questions around a customer’s order, to either deliver a superior service or upsell a product * Ability to communicate both verbally and electronically * Committed, with a great work ethos * Service minded with excellent customer focus * Experience of working in an environment where priorities are constantly changing * Work with in a team to help achieve one common goal * Focused on timely delivery and achievement of customer satisfaction * Live within 45 minutes of our HQ, Aldershot Hampshire. Skills Excellent levels of written and spoken English Computer literate What we can offer: Access to internal and external training, funded by the business Workplace pension scheme Cycle storage Referral bonus when you bring your friends to join the team 28 days of holiday a year, pro-rata (including public holidays). Working hours: 25 hours per week across 5 days (Monday to Friday, between 8:30–17:30, office-based – no remote working). YOS Initiative Annual Leave Purchase Scheme History Here at Tancia Group (The Pen Warehouse and Snap Products) we take stationery or general promotional products and turn them into powerful marketing tools, using the latest print technology. Our business is a hybrid of marketing and manufacturing, we produce and distribute tens of millions of printed products each year through over 3,500+ resellers. All orders are fulfilled in-house through innovative print processes, including direct digital and spot colour printing, as well as laser engraving, dye sublimation printing, digital transfer printing, debossing and doming. Working with us: We are a proud family-owned business located in Aldershot, Hampshire. At our company, every team member enjoys a direct line of communication to our Board of Directors. This ensures transparency, visibility, and accountability – all crucial elements for fostering growth and success. With our roots firmly planted in entrepreneurship, we value employees who share our drive for innovation and excellence. We seek individuals who are proactive, resourceful, and committed to achieving outstanding results in their roles. Join us in our journey to uphold our legacy of entrepreneurial spirit and dedication to excellence
Locations
Customer Service Administrator employer: The Pen Warehouse
Contact Detail:
The Pen Warehouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and culture. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly and confidently is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or deadlines in the past. This will demonstrate that you can handle the busy nature of the role and keep everything running smoothly.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your experience in customer service. We want to see how you've built relationships and handled queries in the past, so share specific examples that showcase your skills!
Be Organised and Structured: Since this role requires a highly organised individual, reflect that in your application. Use clear headings, bullet points, and a tidy layout to demonstrate your attention to detail and ability to manage tasks efficiently.
Tailor Your Application: Make sure to tailor your application to the job description. Use keywords from the listing, like 'timely delivery' and 'customer focus', to show us you understand what we're looking for and how you fit the bill.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the necessary updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at The Pen Warehouse
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities like managing emails, processing orders, and liaising with customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, be prepared to share specific examples of how you've handled customer queries or complaints in the past. Highlight your ability to empathise with customers and resolve issues efficiently, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Given the busy nature of the role, it's crucial to showcase your organisational skills. Bring up instances where you've successfully managed multiple tasks or deadlines. You could even mention any tools or systems you use to stay organised, which will show that you're proactive and structured.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This not only shows your interest but also gives you a chance to assess if the company is the right fit for you.