At a Glance
- Tasks: Manage restaurant reservations and provide exceptional service to members and guests.
- Company: Luxury club focused on delivering outstanding hospitality experiences.
- Benefits: Best-in-class salary, family meals on shift, and industry-leading learning opportunities.
- Other info: Collaborative atmosphere with opportunities for professional growth and development.
- Why this job: Join a dynamic team and enhance member experiences in a fast-paced luxury environment.
- Qualifications: 1-2 years in luxury customer service, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 € per year.
To further elevate and enhance our operations, we are seeking an accomplished Reservations Coordinator to contribute and deliver on the club’s success, providing exceptional experiences for our members. Acting as the first point of contact for our members and guests, you will play a key role in delivering an exceptional hospitality experience from the very first interaction. This position requires a polished and service-driven individual with outstanding communication skills, a proactive approach to service, and the ability to thrive in a fast-paced luxury environment. The successful candidate will manage restaurant reservations, support member communications across multiple channels, and work collaboratively with the reception team and the wider operational teams to ensure a seamless guest journey at every touchpoint. You will be highly organised, detail-oriented, and confident using reservation and CRM systems, while maintaining an in-depth knowledge of the club’s offerings, events, and member experience standards.
RESPONSIBILITIES
- To respond to all enquiries regarding bookings in the restaurants at The Pembroke in a timely manner, via email, phone and WhatsApp.
- To make reservations for members and keep members’ records up to date.
- To communicate with, and be the first point of contact to all members, about all of their bookings and visits to the club.
- Handle members’ complaints and escalate where necessary.
- Keep all knowledge of the club up to date, including menus, offerings, events and updates.
- Work closely with other teams to ensure communication between departments and operations run smoothly.
- Prepare reports on bookings and member feedback.
- Keep knowledge of all systems up to date with regular training.
- Keep member profiles including preferences up to date.
REQUIREMENTS
- 1-2 years’ experience in luxury customer service role, preferably in the hospitality industry.
- Strong communication and customer service skills.
- Proficiency in reservations and CRM systems.
- Strong attention to detail.
- Ability to work in a fast-paced environment.
- Previous experience in the following systems beneficial: Sevenrooms (or similar, i.e OpenTable), Peoplevine (or similar, i.e Salesforce), SleekFlow (or similar, i.e Alliants).
WHAT WE OFFER
- Best-in-class salary.
- Family meal on shift.
- Industry‑leading Learning.
Reservations Co-ordinator employer: The Pembroke Club
At The Pembroke, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and excellence in hospitality. Our team members enjoy competitive salaries, industry-leading training opportunities, and a supportive environment that fosters personal and professional growth. Located in a prestigious area, we provide our staff with unique experiences and the chance to be part of a luxury service team dedicated to creating memorable moments for our members and guests.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reservations Coordinator role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional experiences, make sure you can articulate your thoughts clearly and confidently. Consider doing mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your organisational skills! Create a portfolio that highlights your experience in managing reservations and customer interactions. Include examples of how you've handled complaints or improved processes in previous roles.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Make sure to tailor your application to highlight your relevant experience and passion for providing top-notch service.
We think you need these skills to ace Reservations Co-ordinator
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about being the first point of contact, make sure your written application reflects your top-notch communication skills. Use clear and concise language, and don’t forget to showcase your friendly tone – we want to see how you’d interact with our members!
Tailor Your Experience:When you’re writing your application, highlight your experience in luxury customer service and any relevant roles in hospitality. We want to know how your background aligns with what we’re looking for, so be specific about your achievements and how they relate to the Reservations Coordinator position.
Be Detail-Oriented:Attention to detail is key in this role, so make sure your application is free from typos and errors. Double-check everything before you hit send! This will show us that you take pride in your work and understand the importance of accuracy in managing reservations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our club and what we stand for!
How to prepare for a job interview at The Pembroke Club
✨Know the Club Inside Out
Before your interview, make sure you’re well-versed in everything about the club. Familiarise yourself with the menus, events, and member experience standards. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Communication Skills
As a Reservations Coordinator, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've handled member inquiries or complaints in the past to demonstrate your service-driven approach.
✨Demonstrate Your Organisational Skills
Being detail-oriented is crucial for this role. Bring along examples of how you’ve managed multiple tasks or reservations in a fast-paced environment. Discuss any systems you’ve used, like Sevenrooms or Salesforce, to highlight your proficiency.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a member complaint or a last-minute reservation request. Think through these scenarios beforehand and be ready to showcase your proactive approach to service and problem-solving skills.
