Uniform Attendant in London

Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business. The Housekeeping department is based on-site and is central to the members' experience. Responsible for maintaining an immaculate and welcoming atmosphere across our historic building, the Housekeeping team are the guardians of elegance at The Pembroke.

As we build out our operational team, we are looking for a meticulous and personable Uniform Attendant to play an important supporting role in the day-to-day running of the club. The Uniform Attendant is often the first person a colleague encounters at the start of their shift, and the standard you set matters. You are responsible for the smooth, accurate operation of the Uniform Room – ensuring every team member is issued a clean, pressed, correctly fitted uniform and that stock is managed, labelled, and recorded with precision. This is a detail-driven role that requires a calm, organised approach and a genuine pride in the environment you oversee. Alongside uniform management, the role carries responsibility for the club’s linen operation – coordinating daily laundry movements, overseeing distribution to the correct departments, and maintaining the quality and quantity of linen stock. Both functions demand the same uncompromising attention to detail and the same commitment to getting it right, every time.

KEY RESPONSIBILITIES

• Manage the day-to-day operations of the Uniform Room, maintaining high standards of presentation, hygiene, and organisation at all times.
• Issue, distribute, and receive clean, pressed uniforms to team members; ensure all items are correctly labelled, documented, and signed for prior to issue.
• Measure and fit new team members for uniforms, maintaining secure and accurate records of sizing and relevant personal information.
• Carry out quality control inspections of uniform stock and perform standard garment repairs and alterations; refer more complex work to an external tailor as required.
• Work with the Head Housekeeper, F&B Management, and the People team to ensure uniforms are ready for all new starters ahead of their first day.
• Liaise with the external laundry company on a daily basis, managing the movement of team members’ laundry and dry-cleaning items and ensuring all returns are accounted for within expected timeframes and quantities.
• Oversee the distribution and collection of club linen, ensuring all items are directed to the correct departments accurately and on time, and that stock levels are maintained appropriately.
• Inspect incoming linen for quality on receipt; press and iron uniform and small linen items as required to maintain the club’s presentation standards.
• Complete a monthly stocktake of the Uniform Room, working with the Stock Control team as required; ensure all delivery notes, laundry slips, and control forms are checked, completed, and forwarded to the correct team, with any discrepancies flagged immediately to the Head Housekeeper.
• Maintain equipment and fixtures in good working order; report any faults or damage promptly and adhere to all H&S, hygiene, and company policies and procedures.

REQUIREMENTS

• A minimum of two years’ experience in a similar uniform or wardrobe role, ideally within a luxury hotel, private members’ club, or high-end hospitality environment.
• Practical knowledge of garment fitting, construction, and standard repairs and alterations; a background in garment technology, tailoring, fashion, or costume is advantageous.
• Strong understanding of uniform stock management, with the ability to identify and resolve discrepancies accurately and promptly.
• Highly organised and methodical, with a sharp eye for detail and the ability to manage competing priorities in a fast-paced environment.
• A warm, professional manner with excellent communication skills and a genuine enjoyment of supporting colleagues; flexibility to work evenings, weekends, and holidays as the business requires.

WHAT WE OFFER

• Best-in-class salary
• Family meal on shift
• Industry-leading Learning & Development opportunities
• Pension scheme – including employer contributions.
• Annual staff award ceremony and party
• More benefits to be set up as we open