At a Glance
- Tasks: Lead the restaurant floor, ensuring exceptional service and memorable experiences for our members.
- Company: Exclusive private members' club in the heart of Belgravia, London.
- Benefits: Best-in-class salary, family meals, learning opportunities, and a pension scheme.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a sophisticated team and elevate dining experiences in a luxury setting.
- Qualifications: Significant experience in luxury hospitality and proven leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business. A brand-new and exclusive members' club represents a pinnacle of sophistication and elegance. We are dedicated to offering unparalleled services and creating memorable experiences for our distinguished members.
ROLE OVERVIEW
To further elevate and enhance our operations, we are seeking an accomplished Floor & Restaurant Manager to contribute and deliver on the club's success, providing exceptional experiences for our members. The Floor & Restaurant Manager will lead the dining experience within the exclusive new private members' club. Reporting directly to the Club Manager, this is a senior, hands-on leadership role with full ownership of the restaurant floor, team performance, and member experience within the space. The role carries significant responsibility and autonomy, acting as the key operational and service lead for the restaurant. The successful candidate will combine exceptional hospitality instincts with strong commercial awareness, team leadership, and an unwavering commitment to delivering a refined, discreet and highly personalised member experience.
RESPONSIBILITIES
- Take full ownership of the restaurant floor, ensuring exceptional service standards are consistently delivered.
- Lead, inspire, and develop the front-of-house team, fostering a culture of excellence, accountability, and professionalism.
- Act as the primary point of contact for members within the restaurant, building strong relationships and anticipating individual preferences.
- Drive a seamless and elevated guest journey, from arrival through to departure.
- Oversee daily operations, including service flow, reservations, staffing levels, and floor management.
- Ensure the team is impeccably presented, well-briefed, and aligned with the club's service ethos.
- Handle member feedback and resolve any issues with discretion, confidence, and efficiency.
- Collaborate closely with the kitchen, bar, reception, reservation and wider club teams to ensure cohesive operations.
- Monitor and manage staffing, rotas, and labour efficiency in line with business needs.
- Maintain oversight of stock, ordering, and cost control in partnership with relevant departments.
- Uphold all health, safety, licensing, and compliance standards.
- Support the Club Manager with reporting, performance analysis, and continuous improvement initiatives.
- Contribute to the evolution of the restaurant offering, including service style, programming, and member engagement.
REQUIREMENTS
- Significant experience in a senior restaurant or floor management role within a luxury restaurant, hotel, or private members' club.
- Proven leadership ability, with a track record of building, managing, and developing high-performing teams.
- Exceptional service standards with a deep understanding of refined, personalised hospitality.
- Strong presence on the floor, with confidence in engaging a discerning membership base.
- Excellent organisational and operational management skills.
- Commercial awareness, including labour control, cost management, and performance optimisation.
- Outstanding communication and interpersonal skills.
- Ability to remain composed and decisive in a fast-paced, high-pressure environment.
- Impeccable grooming and professional presentation.
- High level of discretion and understanding of private members' club culture.
- Flexibility to work evenings, weekends, and peak service periods.
WHAT WE OFFER
- Best-in-class salary.
- Family meal on shift.
- Industry-leading Learning & Development opportunities.
- Pension scheme - including employer contributions.
- Annual staff award ceremony and party.
- More benefits to be set up as we open.
Restaurant/Floor Manager - London employer: The Pembroke Club
The Pembroke, an exclusive members' club in the heart of Belgravia, offers a unique and sophisticated work environment for its employees. With a commitment to exceptional service and a culture that fosters personal and professional growth, team members enjoy industry-leading learning opportunities, competitive salaries, and a supportive atmosphere that values excellence and accountability. Joining The Pembroke means being part of a dynamic team dedicated to creating memorable experiences for our distinguished members.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant/Floor Manager - London
✨Tip Number 1
Network like a pro! Get out there and mingle with industry folks. Attend events, join hospitality groups, and connect with people on LinkedIn. You never know who might have the inside scoop on that perfect Floor Manager role!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Share stories about your experiences and how you've created memorable moments for guests in the past.
✨Tip Number 3
Be proactive! If you see a restaurant or club you love, don’t wait for them to post a job. Reach out directly and express your interest. A personal touch can make all the difference in landing that dream position.
✨Tip Number 4
Apply through our website! We’re always on the lookout for talented individuals who can elevate our member experience. Make sure to showcase your leadership skills and commitment to excellence when you apply!
We think you need these skills to ace Restaurant/Floor Manager - London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see your enthusiasm for creating exceptional experiences and how you can bring that to The Pembroke.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight your relevant experience in luxury settings. We’re looking for someone who understands the nuances of high-end service, so don’t hold back on showcasing your achievements!
Be Authentic and Personable:We value authenticity, so be yourself in your application. Share your unique story and what makes you a great fit for our team. Remember, we’re not just looking for skills; we want to know about you as a person!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your interest in joining The Pembroke family and helps streamline the process!
How to prepare for a job interview at The Pembroke Club
✨Know the Club Inside Out
Before your interview, make sure to research The Pembroke thoroughly. Understand its history, values, and what makes it unique in the heart of Belgravia. This knowledge will not only impress the interviewers but also help you articulate how you can contribute to enhancing the member experience.
✨Showcase Your Leadership Skills
As a Floor & Restaurant Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Highlighting these moments will show that you're ready to inspire and develop the front-of-house team.
✨Emphasise Personalised Service
The Pembroke prides itself on delivering refined and personalised hospitality. Be ready to discuss your approach to building relationships with members and how you anticipate their needs. Share specific strategies you've used in the past to create memorable experiences for guests.
✨Prepare for Operational Questions
Expect questions about daily operations, staffing, and cost management. Brush up on your knowledge of labour control and performance optimisation. Being able to discuss how you would oversee service flow and manage the restaurant floor will demonstrate your operational expertise and readiness for the role.
