At a Glance
- Tasks: Manage restaurant reservations and provide exceptional service to members and guests.
- Company: The Pembroke, a unique club in the heart of Belgravia.
- Benefits: Competitive salary, family meals, learning opportunities, and a pension scheme.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Join a vibrant team and create memorable experiences in a luxury environment.
- Qualifications: 1-2 years in luxury customer service, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 € per year.
Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business. The Reception department is the voice and face of The Pembroke ensuring each person entering the building receives a warm welcome.
ROLE OVERVIEW
To further elevate and enhance our operations, we are seeking an accomplished Reservations Coordinator to contribute and deliver on the club’s success, providing exceptional experiences for our members. Acting as the first point of contact for our members and guests, you will play a key role in delivering an exceptional hospitality experience from the very first interaction. This position requires a polished and service-driven individual with outstanding communication skills, a proactive approach to service, and the ability to thrive in a fast-paced luxury environment. The successful candidate will manage restaurant reservations, support member communications across multiple channels, and work collaboratively with the reception team and the wider operational teams to ensure a seamless guest journey at every touchpoint. You will be highly organised, detail-oriented, and confident using reservation and CRM systems, while maintaining an in-depth knowledge of the club’s offerings, events, and member experience standards.
RESPONSIBILITIES
- To respond to all enquiries regarding bookings in the restaurants at The Pembroke in a timely manner, via email, phone and WhatsApp
- To make reservations for members and keeping members’ records up to date
- To communicate with, and be the first point of contact to all members, about all of their bookings and visits to the club
- Handle members’ complaints and escalate where necessary
- Keep all knowledge of the club up to date, including menus, offerings, events and updates
- Work closely with other teams to ensure communication between departments and operations run smoothly
- Prepare reports on bookings and member feedback
- Keep knowledge of all systems up to date with regular training
- Keep member profiles including preferences up to date
REQUIREMENTS
- 1-2 years’ experience in luxury customer service role, preferably in the hospitality industry
- Strong communication and customer service skills
- Proficiency in reservations and CRM systems
- Strong attention to detail
- Ability to work in a fast-paced environment
- Previous experience in the following systems beneficial: Sevenrooms (or similar, i.e OpenTable), Peoplevine (or similar, i.e Salesforce), SleekFlow (or similar, i.e Alliants)
WHAT WE OFFER
- Best-in-class salary
- Family meal on shift
- Industry-leading Learning & Development opportunities
- Pension scheme – including employer contributions.
- Annual staff award ceremony and party
- More benefits to be set up as we open
Reservations Co-ordinator in London employer: The Pembroke Club
The Pembroke, located in the vibrant heart of Belgravia, is an exceptional employer that prides itself on creating a warm and welcoming environment for both staff and members. With a commitment to excellence in hospitality, we offer industry-leading learning and development opportunities, a competitive salary, and a supportive work culture that values teamwork and communication. Join us to be part of a unique club experience where your contributions directly enhance the lives of our members and guests.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Co-ordinator in London
✨Tip Number 1
Get to know the club! Familiarise yourself with The Pembroke's offerings, events, and member experiences. This way, when you chat with potential employers or during interviews, you can show off your knowledge and passion for the place.
✨Tip Number 2
Practice your communication skills! Since this role is all about making connections, try role-playing with friends or family. This will help you feel more confident when you're engaging with members and guests.
✨Tip Number 3
Network like a pro! Attend events or join groups related to hospitality. You never know who might be looking for a Reservations Coordinator or who could give you a tip on landing that dream job at The Pembroke.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of The Pembroke team. Don’t miss out on this opportunity!
We think you need these skills to ace Reservations Co-ordinator in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re all about creating exceptional experiences, and that starts with you being authentic.
Tailor Your Application:Make sure to tailor your application specifically for the Reservations Coordinator role at The Pembroke. Highlight your relevant experience in luxury customer service and any familiarity with reservation systems. We love seeing how your skills align with our needs!
Be Detail-Oriented:Attention to detail is key in this role, so make sure your application reflects that. Double-check for any typos or formatting issues before hitting send. A polished application shows us you’re serious about delivering exceptional service from the get-go!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about The Pembroke and what we stand for!
How to prepare for a job interview at The Pembroke Club
✨Know Your Stuff
Before the interview, make sure you’re well-versed in The Pembroke’s offerings, events, and member experience standards. Familiarise yourself with their menu and any recent updates. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Communication Skills
As a Reservations Coordinator, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've handled customer inquiries or complaints in the past to demonstrate your skills.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and stay organised in a fast-paced environment. Consider sharing specific tools or methods you use to keep track of reservations and member preferences, as this will highlight your attention to detail.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and the club’s future plans. This not only shows your enthusiasm but also helps you gauge if The Pembroke is the right fit for you.
