At a Glance
- Tasks: Lead the reception team to create exceptional member experiences in a luxury club setting.
- Company: The Pembroke, a unique private members' club in the heart of Belgravia.
- Benefits: Competitive salary, family meals, learning opportunities, and a pension scheme.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Join a vibrant team and elevate member experiences in a prestigious environment.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
The predicted salary is between 30000 - 32450 £ per year.
Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business. The Reception department is the voice and face of The Pembroke ensuring each person entering the building receives a warm welcome.
ROLE OVERVIEW
To further elevate and enhance our operations, we are seeking an accomplished Reception Supervisor to contribute and deliver on the club’s success, providing exceptional experiences for our members. We are seeking a polished, organised, and service-led Reception Supervisor to support the Head of Reception & Reservations in overseeing the arrival experience within an exclusive new private members’ club. With two supervisors across the building, this role plays a key part in ensuring consistent standards, smooth daily operations, and a seamless member journey across multiple F&B outlets. Acting as a hands-on leader, the Reception Supervisor will guide the reception team on shift, ensuring a warm, efficient, and discreet welcome while supporting reservations flow and interdepartmental coordination. This role combines operational oversight with exceptional hosting and team leadership.
RESPONSIBILITIES
- Support the Head of Reception & Reservations in the day-to-day management of reception operations
- Lead the reception team on shift, ensuring a polished, professional, and welcoming member experience
- Oversee guest arrivals and departures, ensuring efficiency, accuracy, and personalisation
- Coordinate closely with reservations, restaurants, and bar teams to manage guest flow across the building
- Manage walk-ins, waitlists, and real-time table availability in collaboration with floor teams
- Ensure reception and arrival areas are impeccably presented, organised, and aligned with club standards
- Handle member enquiries, requests, and feedback with professionalism and discretion
- Support VIP arrivals and special requests, ensuring seamless execution
- Assist with training, coaching, and development of reception team members
- Monitor team performance during service, stepping in where needed to maintain standards
- Ensure accurate use of reservation and CRM systems, maintaining up-to-date guest profiles
- Assist with rota management and shift planning as required
- Uphold all data protection, privacy, and security standards
- Act as a point of escalation in the absence of the Head of Reception & Reservations
REQUIREMENTS
- Proven experience in a reception, host, or front-of-house supervisory role within a luxury hospitality environment
- Strong leadership skills with the ability to motivate and guide a team during service
- Excellent organisational and multitasking abilities
- Exceptional interpersonal and communication skills, with a natural hosting presence
- High attention to detail and commitment to service excellence
- Confident in managing guest flow and handling high-pressure situations calmly
- Experience with reservations and CRM systems
- Professional, polished appearance and demeanour
- High level of discretion and understanding of private members’ club culture
- Positive, proactive, and solutions-oriented approach
- Flexibility to work evenings, weekends, and peak service periods
WHAT WE OFFER
- Best-in-class salary
- Family meal on shift
- Industry-leading Learning & Development opportunities
- Pension scheme – including employer contributions
- Annual staff award ceremony and party
- More benefits to be set up as we open
Reception Supervisor in London employer: The Pembroke Club
The Pembroke, located in the prestigious Belgravia, offers a vibrant and dynamic work environment where exceptional service is at the heart of our operations. As a Reception Supervisor, you will be part of a dedicated team that values professionalism and personal growth, with access to industry-leading training and development opportunities. Enjoy a competitive salary, a supportive work culture, and the chance to create memorable experiences for our exclusive members in a unique private members' club setting.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Pembroke Club. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Pembroke Club
Don't be shy about reaching out to The Pembroke Club directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Pembroke Club and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Pembroke Club
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
