Private Events Manager - London

Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.

The Management team is responsible for the day-to-day running of the operations in the club, spanning across Food, Beverage, Events, Kitchen and Back-of-House operations.

ROLE OVERVIEW

To support the continued growth of our events offering, we are seeking a talented Private Events Manager to lead the delivery of exceptional private events for our members. This is a key role within our events team, with direct responsibility for the planning, management, and execution of all private member events at The Pembroke. Working closely with the Events Director, you will be the primary point of contact for all private events, translating visions into meticulously planned, flawlessly delivered experiences that reflect the very best of what the club has to offer.

You will work in close collaboration with the Events Executive, the cultural events team, and colleagues across food and beverage, operations, membership and marketing, ensuring every private event is a seamless expression of the club's reputation for outstanding hospitality.

RESPONSIBILITIES

• MANAGING PRIVATE EVENT ENQUIRIES
  • Serve as the primary point of contact for all private event enquiries from members, handling initial inquiries, consultations, and event planning discussions with the utmost professionalism.
  • Provide detailed information, guidance, and personalised recommendations for members considering hosting private events, ensuring every enquiry is met with a high level of care and attention.
  • Respond promptly to all private event inquiries, ensuring a seamless and positive experience from initial contact through to the execution of the event.
  • Maintain an organised system for tracking private event bookings, ensuring timely follow-ups and clear communication with all parties involved.
  • Work closely with members to understand their vision and needs, translating their ideas into meticulously planned events that align with the club's brand and values.
• EVENT EXECUTION AND MANAGEMENT
  • Oversee all private events from brief to delivery, ensuring cost-effectiveness, negotiating contracts with vendors, and identifying cost-saving opportunities without ever compromising on quality.
  • Ensure that all logistics, catering, entertainment, décor, and technical requirements are met to the highest standards, coordinating with internal teams and external suppliers.
  • Handle day-of coordination to ensure events run smoothly - managing timelines, troubleshooting issues, and ensuring guests receive an impeccable experience throughout.
  • Work within budgets agreed with the club and members, ensuring targets are met and events delivered within the set parameters.
  • Oversee event timelines, guest lists, invitations, security, and the set up and break down of events.
• MEMBER RELATIONSHIP MANAGEMENT
  • Build and nurture strong, ongoing relationships with members to better understand their preferences and ensure these are consistently reflected in the events they host.
  • Provide personalised service and anticipate member needs to exceed expectations at every stage, from initial planning through to post-event follow-up.
  • Act as a trusted advisor to members for all private event enquiries, offering creative solutions and bespoke ideas to create unique and memorable occasions.
• TEAM AND CROSS-DEPARTMENTAL COLLABORATION
  • Work closely with and support the Events Executive in the day-to-day coordination and administration of private events.
  • Collaborate with the cultural events team to ensure alignment of scheduling and a coherent overall events programme.
  • Work in close partnership with the food and beverage, operations, and marketing and PR teams to ensure all aspects of private events are delivered seamlessly.
  • Contribute to the development and continuous improvement of the events systems and processes, ensuring all enquiries are handled efficiently and communication between teams is clear and consistent.

REQUIREMENTS

• Proven experience in luxury event management, ideally within a members' club, hotel, or high-end hospitality environment.
• Strong organisational skills with meticulous attention to detail.
• Excellent communication and relationship-building skills, with a natural ability to connect with a discerning membership.
• Ability to multitask and adapt to changing circumstances in a fast-paced environment.
• Creative flair with a solid understanding of high-end event production and logistics.
• Experience managing event budgets and negotiating with external suppliers.

WHAT WE OFFER

• Best-in-class salary
• Family meal on shift
• Industry-leading Learning & Development opportunities
• Pension scheme - including employer contributions.
• Annual staff award ceremony and party
• More benefits to be set up as we open