Host / Club Reception - London
Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.
The Reception department is the voice and face of The Pembroke ensuring each person entering the building receives a warm welcome.
ROLE OVERVIEW
To further elevate and enhance our operations, we are seeking an accomplished Host & Club Receptionist to contribute and deliver on the club's success, providing exceptional experiences for our members.
The ideal candidate is a polished, personable, and highly professional Receptionist with experience in luxury hospitality or private member clubs. As the first point of contact, this role is central to creating a warm, seamless, and discreet arrival experience for members and their guests.
Working across reception and reservations touchpoints, the Host & Club Receptionist will manage bookings, welcome members, and coordinate closely with the wider floor and reservations teams to ensure a smooth and highly personalised journey throughout the club. The ideal candidate combines natural hosting ability with strong organisational skills and attention to detail.
PLEASE NOTE: Performing in this role also involves working late hours.
RESPONSIBILITIES
Deliver a warm, polished, and professional welcome to all members and guests upon arrival
Manage check-ins and reservations efficiently, ensuring accuracy and attention to detail
Handle incoming calls, emails, and booking requests in a timely and professional manner
Maintain up-to-date and detailed member profiles, including preferences and notes
Coordinate with restaurant, bar, and floor teams to manage guest flow across the club
Assist with table allocation, waitlists, and real-time booking adjustments
Support VIP arrivals and special requests, ensuring a seamless and personalised experience
Maintain the reception area to the highest standards of presentation and organisation
Provide information about the club's facilities, events, and offerings confidently and accurately
Handle member enquiries and feedback with discretion and professionalism
Support the wider reception, reservations and front of house team as required during busy periods
Uphold all data protection, privacy, and security standards
REQUIREMENTS
Previous experience in a host, receptionist, or front-of-house role within a luxury hospitality or private members club environment preferred
Strong interpersonal and communication skills, with a natural ability to engage guests
Professional, polished appearance and demeanour
Excellent organisational skills and attention to detail
Ability to multitask and remain composed in a fast-paced environment
Positive, proactive, and team-oriented attitude
Basic experience with reservations or booking systems is advantageous
High level of discretion and understanding of private members' club culture
Flexibility to work evenings, weekends, and peak operational periods
A genuine passion for hospitality and delivering exceptional guest experiences
WHAT WE OFFER
Best-in-class salary
Family meal on shift
Industry-leading Learning & Development opportunities
Pension scheme - including employer contributions.
Annual staff award ceremony and party
More benefits to be set up as we open
Host / Club Reception - London employer: The Pembroke Club
The Pembroke, located in the vibrant heart of Belgravia, is an exceptional employer that offers a unique blend of history and modern luxury. As a Restaurant Manager, you will thrive in a dynamic environment that prioritises exceptional service and member experiences, while benefiting from industry-leading learning and development opportunities, a competitive salary, and a supportive work culture that values team excellence and personal growth. Join us to be part of a prestigious private members' club where your leadership will directly enhance the dining experience for our discerning clientele.
