At a Glance
- Tasks: Welcome members and guests, manage bookings, and ensure a seamless experience.
- Company: The Pembroke, a unique club in the heart of Belgravia.
- Benefits: Best-in-class salary, family meals, and industry-leading development opportunities.
- Other info: Flexible hours with opportunities for growth and recognition.
- Why this job: Join a vibrant team and create unforgettable experiences in luxury hospitality.
- Qualifications: Experience in luxury hospitality and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business. With striking views across Buckingham Palace Gardens and Hyde Park, The Dining Room is the club's flagship restaurant, stretching three exquisitely finished rooms and serving a selection of the finest Mediterranean fare from breakfast to dinner.
ROLE OVERVIEW
To further elevate and enhance our operations, we are seeking an accomplished Host & Club Receptionist to contribute and deliver on the club's success, providing exceptional experiences for our members. The ideal candidate is a polished, personable, and highly professional Receptionist with experience in luxury hospitality or private member clubs. As the first point of contact, this role is central to creating a warm, seamless, and discreet arrival experience for members and their guests. Working across reception and reservations touchpoints, the Host & Club Receptionist will manage bookings, welcome members, and coordinate closely with the wider floor and reservations teams to ensure a smooth and highly personalised journey throughout the club. The ideal candidate combines natural hosting ability with strong organisational skills and attention to detail.
RESPONSIBILITIES
- Deliver a warm, polished, and professional welcome to all members and guests upon arrival
- Manage check-ins and reservations efficiently, ensuring accuracy and attention to detail
- Handle incoming calls, emails, and booking requests in a timely and professional manner
- Maintain up-to-date and detailed member profiles, including preferences and notes
- Coordinate with restaurant, bar, and floor teams to manage guest flow across the club
- Assist with table allocation, waitlists, and real-time booking adjustments
- Support VIP arrivals and special requests, ensuring a seamless and personalised experience
- Maintain the reception area to the highest standards of presentation and organisation
- Provide information about the club's facilities, events, and offerings confidently and accurately
- Handle member enquiries and feedback with discretion and professionalism
- Support the wider reception, reservations and front of house team as required during busy periods
- Uphold all data protection, privacy, and security standards
REQUIREMENTS
- Previous experience in a host, receptionist, or front-of-house role within a luxury hospitality or private members club environment preferred
- Strong interpersonal and communication skills, with a natural ability to engage guests
- Professional, polished appearance and demeanour
- Excellent organisational skills and attention to detail
- Ability to multitask and remain composed in a fast-paced environment
- Positive, proactive, and team-oriented attitude
- Basic experience with reservations or booking systems is advantageous
- High level of discretion and understanding of private members' club culture
- Flexibility to work evenings, weekends, and peak operational periods
- A genuine passion for hospitality and delivering exceptional guest experiences
WHAT WE OFFER
- Best-in-class salary
- Family meal on shift
- Industry-leading Learning & Development opportunities
- Pension scheme - including employer contributions
- Annual staff award ceremony and party
- More benefits to be set up as we open
Host / Club Reception - London employer: The Pembroke Club
The Pembroke is an exceptional employer, offering a vibrant work culture steeped in history and located in the prestigious Belgravia area of London. With a focus on delivering unparalleled member experiences, employees benefit from industry-leading learning and development opportunities, a competitive salary, and a supportive team environment that values professionalism and personal growth. Join us to be part of a unique club where your passion for hospitality can flourish amidst stunning surroundings and a commitment to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Host / Club Reception - London
✨Tip Number 1
Get to know the club's vibe! Before your interview, spend some time researching The Pembroke. Familiarise yourself with its history, values, and offerings. This way, you can show off your enthusiasm and understanding of what makes the club special.
✨Tip Number 2
Practice your hosting skills! Since you'll be the first point of contact for members, it’s crucial to demonstrate your warm and polished approach. Role-play with a friend or family member to nail that perfect welcome and ensure you come across as personable and professional.
✨Tip Number 3
Show off your organisational prowess! Be ready to discuss how you manage multiple tasks efficiently. Think of examples from your past experiences where you juggled reservations, handled inquiries, and maintained a smooth guest flow. This will highlight your attention to detail and ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at The Pembroke. We can’t wait to see your application!
We think you need these skills to ace Host / Club Reception - London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with people.
Tailor Your Experience:Make sure to highlight your relevant experience in luxury hospitality or private member clubs. We’re looking for someone who understands the nuances of providing exceptional service, so be specific about your past roles and achievements.
Attention to Detail is Key:As a Host & Club Receptionist, attention to detail is crucial. Ensure your application is free from typos and errors, and format it neatly. This reflects your organisational skills and professionalism, which we value highly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Pembroke!
How to prepare for a job interview at The Pembroke Club
✨Know the Club Inside Out
Before your interview, take some time to research The Pembroke. Familiarise yourself with its history, values, and offerings. This will not only show your genuine interest but also help you answer questions about how you can contribute to the club's unique atmosphere.
✨Polish Your Presentation
As a Host & Club Receptionist, your appearance matters. Dress smartly and maintain a polished look that reflects the luxury hospitality environment. This will demonstrate your understanding of the role and the standards expected at The Pembroke.
✨Practice Your Interpersonal Skills
Since this role is all about creating exceptional experiences for members, practice your communication skills. Be prepared to showcase your ability to engage with guests warmly and professionally, as well as how you handle inquiries and feedback with discretion.
✨Showcase Your Organisational Skills
Be ready to discuss your experience with managing bookings and reservations. Highlight any relevant systems you've used and share examples of how you've maintained attention to detail in a fast-paced environment. This will reassure them that you can handle the demands of the role.
