At a Glance
- Tasks: Lead a dedicated housekeeping team to maintain impeccable standards in a luxury club environment.
- Company: The Pembroke, a historic and vibrant members' club in Belgravia.
- Benefits: Competitive salary, family meals, learning opportunities, and a pension scheme.
- Other info: Exciting growth opportunities as we expand our operations.
- Why this job: Join a dynamic team and ensure an elegant experience for our members every day.
- Qualifications: 3+ years in housekeeping management, strong leadership, and attention to detail.
The predicted salary is between 40000 - 50000 £ per year.
Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.
The Housekeeping department is based on-site and is central to the members' experience. Responsible for maintaining an immaculate and welcoming atmosphere across our historic building, the Housekeeping team are the guardians of elegance at The Pembroke.
ROLE OVERVIEW
As we build out our operational team, we are looking for a dedicated and detail-driven Head Housekeeper to play a central role in the club's day-to-day success. The Head Housekeeper is responsible for two distinct but equally critical operations: the cleanliness and presentation of all club spaces, and the end-to-end management of the uniform room. Cleanliness is non-negotiable at The Pembroke - every member-facing area must consistently reflect the standard the club demands. In parallel, the postholder ensures colleagues are turned out immaculately from the moment they begin their shift, with full accountability for uniform stock control, linen management, and the RFID-based inventory system. Working closely with F&B, Events and the Back of House Supervisor, you will manage your team and third-party contractors with clarity and purpose, upholding standards rigorously across all areas of the club.
KEY RESPONSIBILITIES
- Cleaning & Presentation Standards
- Develop, implement and maintain a comprehensive cleaning standards programme covering all areas of the club, including daily task schedules, periodic deep-clean programmes, and area-specific checklists.
- Conduct structured daily walkthroughs of all member-facing and back of house areas, logging and following through on any defects, cleanliness failures or presentation issues before the club opens and throughout trading.
- Manage the selection, safe storage, and correct usage of all cleaning products and chemicals in line with COSHH regulations, ensuring appropriate records, Safety Data sheets and team training are maintained at all times.
- Liaise with Events and F&B to coordinate cleaning and reset requirements around private events, member dining and late-night operations, ensuring all spaces are returned to standard promptly and consistently.
- Manage external contractors including window cleaners, upholsterers and floor polishers; maintain equipment inventory ensuring machinery is serviced and in good working order.
- Uniform Room & Inventory
- Manage all Uniform Room operations including stock, storage, team supervision, RFID system administration and maintenance of the uniform and linen inventory.
- Develop and maintain robust inventory processes, completing monthly stocktakes, reconciling records and managing replenishment orders within budget.
- Oversee linen distribution, laundry processes and quality control of uniform stock; manage fitting, alteration and repair procedures to maintain consistently high presentation standards.
- Liaise with the People team on new starter uniform preparation; manage the leavers process ensuring missing items are flagged promptly.
- People, Finance & Compliance
- Lead, inspire and develop your team through clear direction, regular feedback, 1-2-1s and structured training; plan and manage weekly rotas to ensure appropriate cover at all times.
- Ensure all team members are fully trained in Health & Safety and COSHH requirements; maintain the Uniform Room as a secure, well-organised environment and uphold all company policies and procedures.
- Monitor and report on third-party and uniform expenditure against budget; produce monthly purchasing and stock variance reports.
REQUIREMENTS:
- A minimum of three years' experience in housekeeping or cleaning management, ideally within a luxury hotel, boutique property, or private members' club.
- A proven track record of upholding rigorous cleanliness and presentation standards, with a hands-on approach to inspection and quality control.
- Experience leading a cleaning or housekeeping team, managing contractors, and working knowledge of COSHH regulations.
- Strong organisational skills with the ability to manage cleaning operations, uniform management, team leadership, and contractor oversight simultaneously in a high-expectation environment.
- Familiarity with uniform and linen management systems, including RFID technology, and an aptitude for stock control and inventory reporting.
WHAT WE OFFER:
- Best-in-class salary
- Family meal on shift
- Industry-leading Learning & Development opportunities
- Pension scheme - including employer contributions.
- Annual staff award ceremony and party
- More benefits to be set up as we open
Head Housekeeper - London employer: The Pembroke Club
The Pembroke, located in the vibrant heart of Belgravia, is an exceptional employer that prioritises a culture of excellence and meticulous attention to detail. As a Head Housekeeper, you will thrive in a supportive environment that values your contributions, offering industry-leading learning and development opportunities alongside competitive salaries and benefits. Join us to be part of a dedicated team that ensures our historic club remains a welcoming haven for members, while enjoying the unique advantages of working in one of London's most prestigious locations.
StudySmarter Expert Advice🤫
We think this is how you could land Head Housekeeper - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have insights into The Pembroke. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! If you’ve got a knack for cleanliness and organisation, consider creating a portfolio showcasing your previous work. Photos of immaculate spaces or testimonials from past employers can really make you stand out.
✨Tip Number 3
Prepare for the interview by knowing your stuff! Research The Pembroke’s values and culture. Be ready to discuss how your experience aligns with their high standards of cleanliness and presentation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team at The Pembroke.
We think you need these skills to ace Head Housekeeper - London
Some tips for your application 🫡
Show Your Passion for Cleanliness:When writing your application, let us know why cleanliness is important to you. Share any experiences that highlight your commitment to maintaining high standards, especially in a luxury environment like The Pembroke.
Be Specific About Your Experience:We want to hear about your previous roles! Detail your experience in housekeeping or cleaning management, particularly in settings similar to ours. Mention any specific achievements or challenges you've overcome that relate to the Head Housekeeper role.
Highlight Your Leadership Skills:As a Head Housekeeper, you'll be leading a team. Make sure to include examples of how you've successfully managed and inspired teams in the past. We love to see candidates who can motivate others and maintain a positive work environment.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The Pembroke.
How to prepare for a job interview at The Pembroke Club
✨Know Your Standards
Familiarise yourself with The Pembroke's cleanliness and presentation standards. Be ready to discuss how you would implement and maintain these standards in your role as Head Housekeeper. Think about specific examples from your past experience that demonstrate your commitment to high-quality housekeeping.
✨Showcase Your Leadership Skills
Prepare to talk about your experience leading a team in a high-expectation environment. Highlight how you've inspired and developed your team in previous roles, and be ready to share strategies for managing staff effectively while maintaining rigorous standards.
✨Understand Inventory Management
Brush up on your knowledge of uniform and linen management systems, especially RFID technology. Be prepared to explain how you would manage stock control and inventory reporting, and share any relevant experiences where you've successfully overseen similar operations.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role, such as dealing with cleanliness failures or coordinating cleaning around events, and prepare thoughtful responses that showcase your proactive approach.
