Head Housekeeper in London

Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business. The Housekeeping department is based on-site and is central to the members' experience. Responsible for maintaining an immaculate and welcoming atmosphere across our historic building, the Housekeeping team are the guardians of elegance at The Pembroke.

ROLE OVERVIEW

As we build out our operational team, we are looking for a dedicated and detail-driven Head Housekeeper to play a central role in the club’s day-to-day success. The Head Housekeeper is responsible for two distinct but equally critical operations: the cleanliness and presentation of all club spaces, and the end-to-end management of the uniform room. Cleanliness is non-negotiable at The Pembroke – every member-facing area must consistently reflect the standard the club demands. In parallel, the postholder ensures colleagues are turned out immaculately from the moment they begin their shift, with full accountability for uniform stock control, linen management, and the RFID-based inventory system. Working closely with F&B, Events and the Back of House Supervisor, you will manage your team and third-party contractors with clarity and purpose, upholding standards rigorously across all areas of the club.

KEY RESPONSIBILITIES

• Cleaning & Presentation Standards
  • Develop, implement and maintain a comprehensive cleaning standards programme covering all areas of the club, including daily task schedules, periodic deep-clean programmes, and area-specific checklists.
  • Conduct structured daily walkthroughs of all member-facing and back of house areas, logging and following through on any defects, cleanliness failures or presentation issues before the club opens and throughout trading.
  • Manage the selection, safe storage, and correct usage of all cleaning products and chemicals in line with COSHH regulations, ensuring appropriate records, Safety Data sheets and team training are maintained at all times.
  • Liaise with Events and F&B to coordinate cleaning and reset requirements around private events, member dining and late-night operations, ensuring all spaces are returned to standard promptly and consistently.
  • Manage external contractors including window cleaners, upholsterers and floor polishers; maintain equipment inventory ensuring machinery is serviced and in good working order.
• Uniform Room & Inventory
  • Manage all Uniform Room operations including stock, storage, team supervision, RFID system administration and maintenance of the uniform and linen inventory.
  • Develop and maintain robust inventory processes, completing monthly stocktakes, reconciling records and managing replenishment orders within budget.
  • Oversee linen distribution, laundry processes and quality control of uniform stock; manage fitting, alteration and repair procedures to maintain consistently high presentation standards.
  • Liaise with the People team on new starter uniform preparation; manage the leavers process ensuring missing items are flagged promptly.
• People, Finance & Compliance
  • Lead, inspire and develop your team through clear direction, regular feedback, 1-2-1s and structured training; plan and manage weekly rotas to ensure appropriate cover at all times.
  • Ensure all team members are fully trained in Health & Safety and COSHH requirements; maintain the Uniform Room as a secure, well-organised environment and uphold all company policies and procedures.
  • Monitor and report on third-party and uniform expenditure against budget; produce monthly purchasing and stock variance reports.

REQUIREMENTS:

• A minimum of three years’ experience in housekeeping or cleaning management, ideally within a luxury hotel, boutique property, or private members’ club.
• A proven track record of upholding rigorous cleanliness and presentation standards, with a hands-on approach to inspection and quality control.
• Experience leading a cleaning or housekeeping team, managing contractors, and working knowledge of COSHH regulations.
• Strong organisational skills with the ability to manage cleaning operations, uniform management, team leadership, and contractor oversight simultaneously in a high-expectation environment.
• Familiarity with uniform and linen management systems, including RFID technology, and an aptitude for stock control and inventory reporting.

WHAT WE OFFER:

• Best-in-class salary
• Family meal on shift
• Industry-leading Learning & Development opportunities
• Pension scheme – including employer contributions.
• Annual staff award ceremony and party
• More benefits to be set up as we open