At a Glance
- Tasks: Deliver exceptional cocktail service and create memorable experiences for our exclusive members.
- Company: Join The Pembroke, a unique and sophisticated members' club in Belgravia.
- Benefits: Competitive salary, family meals, learning opportunities, and a pension scheme.
- Other info: Flexible hours with opportunities for growth and recognition in a dynamic environment.
- Why this job: Be part of a vibrant team and elevate your hospitality career in luxury settings.
- Qualifications: Experience in luxury hospitality and a passion for cocktails and guest engagement.
The predicted salary is between 31500 - 38500 £ per year.
Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.
A brand-new and exclusive members' club, located in the heart of Belgravia, represents a pinnacle of sophistication and elegance. We are dedicated to offering unparalleled services and creating memorable experiences for our distinguished members.
ROLE OVERVIEW
To further elevate and enhance our operations, we are seeking an accomplished Head Cocktail Waiter to contribute to the club's success by delivering exceptional experiences for our members and guests. The ideal candidate is polished, service-driven, and experienced within luxury hospitality, premium bars, cocktail-led venues, or private members' clubs. This is a guest-facing leadership role within the Bar team, responsible for delivering refined beverage service while supporting the wider operation in creating seamless, memorable, and highly personalised experiences.
The Head Cocktail Waiter will possess outstanding knowledge of cocktails, spirits, wine, Champagne, and premium beverages, combined with exceptional customer service and leadership skills. As the club also offers a food menu, the successful candidate must be confident in taking food orders, understanding menu items, managing dietary requirements and allergy procedures, and liaising effectively with both the bar and kitchen teams. Acting as a senior member of the floor team, the Head Cocktail Waiter will lead by example during service, support the development of junior colleagues, and help ensure the highest standards of hospitality are consistently maintained. WSET Wine and/or Spirits qualifications are highly desirable, and candidates with a genuine passion for beverages, hospitality, and member engagement will thrive in this role.
RESPONSIBILITIES
- Deliver exceptional, attentive, and personalised service to members and guests at all times.
- Lead by example on the floor, demonstrating impeccable service standards, professionalism, and hospitality.
- Demonstrate expert knowledge of classic and contemporary cocktails, spirits, wine, Champagne, and premium beverages, confidently making recommendations tailored to guest preferences.
- Guide members through beverage menus, explaining ingredients, flavour profiles, production methods, and food pairing suggestions.
- Accurately take and process beverage and food orders, ensuring all dietary requirements and allergy procedures are followed diligently.
- Build strong relationships with members, recognising preferences and delivering a discreet, personalised service experience.
- Support, guide, and mentor Cocktail Waiters and junior team members during service, helping to maintain the highest standards across the floor.
- Ensure all team members are well-informed on beverage menus, food offerings, daily specials, and allergen information.
- Work closely with bartenders, Bar Management, and kitchen teams to ensure seamless communication and timely service delivery.
- Handle VIP guests, special requests, and bespoke service requirements with confidence and professionalism.
- Ensure all beverages are served according to club standards, presentation guidelines, and responsible service practices.
- Anticipate member needs and proactively identify opportunities to enhance the guest experience.
- Drive beverage sales through knowledgeable recommendations and upselling opportunities.
- Monitor service flow within assigned areas, assisting in maintaining smooth and efficient operations throughout service.
- Maintain the highest standards of cleanliness, organisation, and mise en place throughout all service areas.
- Support opening and closing procedures, ensuring the venue is fully prepared for service.
- Assist in handling guest feedback and resolving service concerns professionally and efficiently before escalation where possible.
- Maintain a thorough understanding of licensing regulations, health and safety requirements, food safety procedures, and company policies.
- Uphold the highest standards of professionalism, discretion, and confidentiality expected within a private members' club environment.
REQUIREMENTS
- Proven experience as a Head Cocktail Waiter, Senior Cocktail Waiter, Senior Cocktail Server, or similar role within a luxury bar, premium restaurant, five-star hotel, private members' club, or high-end hospitality environment.
- Exceptional knowledge of cocktails, spirits, Champagne, wine, and premium beverage service.
- Strong understanding of food service standards, menu knowledge, dietary requirements, and allergy procedures.
- WSET Wine and/or WSET Spirits certification highly desirable.
- Previous experience supporting, coaching, mentoring, or supervising junior team members.
- Passion for hospitality, beverage culture, and delivering outstanding guest experiences.
- Excellent communication and interpersonal skills, with the ability to build rapport with discerning clientele.
- Strong sales and upselling skills, confidently recommending food and beverage offerings.
- Exceptional attention to detail and commitment to service excellence.
- Ability to multitask and perform effectively in a fast-paced luxury environment.
- Strong organisational skills and the ability to coordinate service within a busy section.
- Professional, polished, and confident presentation.
- Positive, proactive, and team-oriented attitude.
- High level of discretion and understanding of private members' club service standards.
- Flexibility to work evenings, weekends, and late-night shifts.
WHAT WE OFFER
- Best-in-class salary.
- Family meal on shift.
- Industry-leading Learning & Development opportunities.
- Pension scheme - including employer contributions.
- Annual staff award ceremony and party.
- More benefits to be set up as we open.
Head Cocktail Waiter - London employer: The Pembroke Club
The Pembroke, located in the prestigious heart of Belgravia, is an exceptional employer that prides itself on creating a sophisticated and elegant environment for both its members and staff. With a commitment to unparalleled service and memorable experiences, employees benefit from a collaborative work culture, opportunities for personal growth, and industry-leading training in premium beverage service. Joining The Pembroke means being part of a dynamic team dedicated to excellence in hospitality, where your passion for cocktails and fine dining can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Head Cocktail Waiter - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Pembroke Club. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Pembroke Club
Don't be shy about reaching out to The Pembroke Club directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Cocktail Waiter - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Pembroke Club and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Pembroke Club
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
