At a Glance
- Tasks: Welcome members and guests, manage access, and ensure a safe environment.
- Company: The Pembroke, a unique club in the heart of Belgravia.
- Benefits: Best-in-class salary, family meals, and industry-leading development opportunities.
- Other info: Join a dynamic team with excellent career growth and a vibrant work culture.
- Why this job: Be the face of luxury hospitality and create memorable experiences for members.
- Qualifications: Experience in luxury hospitality and a valid SIA Door Supervisor licence.
The predicted salary is between 25000 - 30000 £ per year.
Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business. The Security department acts as the invisible shield, ensuring a safe, secure and serene environment.
ROLE OVERVIEW
As we build out our operational team, we are looking for an exceptional Doorman to be the first point of contact for our members and guests. The Doorman is the face of The Pembroke. You are the first person a member sees on arrival and the last on departure, and the impression you make sets the tone for everything that follows. This is a role that demands warmth, natural authority, and an instinctive understanding of luxury hospitality - you know our members by name, you anticipate what they need before they ask, and you make every interaction feel personal and unhurried.
Alongside the personal service element, you play an important role in access control and the safe, orderly management of the club's entrance and inside spaces. You will hold a valid SIA licence and operate at all times in accordance with the club's premises licence, Operational Management Plan, and member Terms & Conditions, keeping staff, member and guests safe at all times.
KEY RESPONSIBILITIES
- Member Experience & Service
- Welcome members and guests by name on arrival, alert the front desk, and assist with coats, bags, umbrellas, and any other immediate need - every arrival should feel anticipated and personal.
- Ensure members and their guests depart safely and comfortably; hail taxis, assist with luggage, and ensure those who may be intoxicated leave quietly and without incident.
- Answer member and guest enquiries with knowledge and confidence, escalating to the Membership or F&B team where appropriate; record and escalate any complaints promptly and in line with policy.
- Build and maintain a warm rapport with local residents and commercial neighbours, acting always as a considerate and professional representative of the club in the public domain.
- Access Control & Operations
- Screen all visitors to ensure only bona fide members and their authorised guests gain access to the club, operating in full accordance with the premises licence, Operational Management Plan, and member Terms & Conditions at all times.
- Manage the immediate exterior of the club - keeping the entrance clean, clear, and well-presented; managing smokers in line with licence conditions; directing deliveries to the correct entrance; and moving on vehicles with idling engines.
- Manage parking in the immediate vicinity of the club in accordance with the Operational Management Plan, ensuring minimal disruption to surrounding roads, residents, and businesses.
- Maintain radio communication with the security and front of house teams; complete all required logs and forms accurately, including sign-in/out sheets and the number plate log.
- Adhere to all H&S and fire safety procedures; report any accidents, near misses, or safety concerns immediately to the Head Doorman or Security Supervisor and assist with fire alarm tests and emergency procedures and evacuations as directed.
REQUIREMENTS
- Proven experience in a front-of-house or doorman role within a luxury hotel, private members' club, or similarly high-end environment; a background in premium hospitality is as important as security experience at this level.
- Exceptional interpersonal skills - naturally warm, discreet, and polished, with the ability to build genuine rapport with members and represent the club with distinction in the public domain.
- A valid SIA Door Supervisor licence is essential.
- A working knowledge of premises licence obligations, the Operational Management Plan, and member Terms & Conditions; confident in applying licence conditions consistently and escalating where required.
- Punctual, reliable, and physically resilient - able to stand for extended periods in all weathers; willing to work flexibly across evenings, weekends, and holidays as the business requires.
WHAT WE OFFER
- Best-in-class salary
- Family meal on shift
- Industry-leading Learning & Development opportunities
- Pension scheme - including employer contributions.
- Annual staff award ceremony and party
- More benefits to be set up as we open
Door Person - London employer: The Pembroke Club
The Pembroke, located in the prestigious heart of Belgravia, is an exceptional employer that prides itself on creating a sophisticated and elegant environment for both its members and staff. With a commitment to unparalleled service and memorable experiences, employees benefit from a collaborative work culture, opportunities for personal growth, and industry-leading training in premium beverage service. Joining The Pembroke means being part of a dynamic team dedicated to excellence in hospitality, where your passion for cocktails and fine dining can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Door Person - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Pembroke Club. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Pembroke Club
Don't be shy about reaching out to The Pembroke Club directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Door Person - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Pembroke Club and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Pembroke Club
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
