At a Glance
- Tasks: Deliver exceptional cocktail and food service to our exclusive members and guests.
- Company: Join The Pembroke, a unique and sophisticated members' club in Belgravia.
- Benefits: Competitive salary, family meals, and top-notch training opportunities.
- Other info: Flexible hours with opportunities for growth and recognition.
- Why this job: Be part of an elite team creating memorable experiences in a luxurious setting.
- Qualifications: Experience in high-end hospitality and a passion for premium beverages.
The predicted salary is between 25000 - 30000 £ per year.
Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.
A brand-new and exclusive members' club, located in the heart of Belgravia, represents a pinnacle of sophistication and elegance. We are dedicated to offering unparalleled services and creating memorable experiences for our distinguished members.
ROLE OVERVIEW
To further elevate and enhance our operations, we are seeking an accomplished Cocktail Waiter to contribute to the club's success by delivering exceptional experiences for our members and guests. The ideal candidate is polished, attentive, service-driven, and passionate about premium beverages and hospitality. This role sits within the Bar team and is central to delivering a refined and seamless beverage-led experience, combining exceptional product knowledge with genuine, intuitive hospitality and a high level of personalisation.
The successful candidate will take ownership of their section, building strong relationships with members while ensuring every aspect of beverage and food service is executed to the highest standard. Outstanding knowledge of cocktails, spirits, wine, Champagne, and premium beverages is essential, alongside the ability to confidently guide members through the club's offerings and make tailored recommendations. As the club also offers a food menu, the successful candidate will possess a strong understanding of food service, dietary requirements, and allergy procedures, ensuring a seamless and informed guest experience at all times. Discretion, professionalism, and a passion for delivering memorable experiences are essential in maintaining the elevated yet personable atmosphere of the club. WSET Wine and/or Spirits qualifications are highly desirable.
RESPONSIBILITIES
- Deliver exceptional, personalised beverage and food service to members and their guests.
- Demonstrate strong knowledge of cocktails, spirits, wine, Champagne, and premium beverages, confidently making recommendations tailored to guest preferences.
- Take accurate beverage and food orders, ensuring all dietary requirements and allergy procedures are followed correctly.
- Guide members through beverage menus, explaining ingredients, flavour profiles, and suitable food pairings.
- Manage a designated station or section, ensuring attentive, efficient, and well-paced service throughout.
- Liaise effectively with the bar, kitchen, and reception teams to ensure timely and accurate delivery of orders.
- Maintain comprehensive knowledge of beverage menus, food offerings, daily specials, and allergen information.
- Present beverages according to club standards, ensuring consistency, quality, and attention to detail.
- Anticipate member needs and respond promptly with discretion, professionalism, and genuine hospitality.
- Build positive relationships with members, recognising preferences and contributing to a personalised experience.
- Handle billing and payments accurately using POS systems.
- Maintain impeccable presentation of tables, service stations, and bar-adjacent areas, including mise en place, clearing, and resetting.
- Support the wider Bar team to ensure seamless service and operational excellence.
- Ensure all service areas remain clean, organised, and aligned with club standards.
- Contribute to a positive, collaborative, and professional team environment.
REQUIREMENTS
- Proven experience as a Cocktail Waiter, Cocktail Server, Waiter, or similar role within a luxury bar, premium restaurant, five-star hotel, private members' club, or high-end hospitality environment.
- Strong knowledge of cocktails, spirits, wine, Champagne, and premium beverage service.
- Good understanding of food service standards, menu knowledge, dietary requirements, and allergy procedures.
- WSET Wine and/or WSET Spirits certification highly desirable.
- Passion for cocktails, spirits, wine, and hospitality.
- Excellent communication and interpersonal skills.
- Confident, professional, and guest-focused approach to service.
- Strong ability to build rapport with members and provide personalised recommendations.
- Ability to manage a section independently in a fast-paced environment.
- Impeccable grooming and presentation.
- High attention to detail and commitment to service excellence.
- Positive attitude with a proactive and team-oriented mindset.
- Ability to remain calm and efficient under pressure.
- Understanding of responsible alcohol service and licensing regulations.
- Flexibility to work evenings, weekends, and late shifts.
- Understanding of service etiquette within a luxury or private members' club environment.
WHAT WE OFFER
- Best-in-class salary.
- Family meal on shift.
- Industry-leading Learning & Development opportunities.
- Pension scheme - including employer contributions.
- Annual staff award ceremony and party.
- More benefits to be set up as we open.
Cocktail Waiter - London employer: The Pembroke Club
The Pembroke, located in the prestigious heart of Belgravia, is an exceptional employer that prides itself on creating a sophisticated and elegant environment for both its members and staff. With a commitment to unparalleled service and memorable experiences, employees benefit from a collaborative work culture, opportunities for personal growth, and industry-leading training in premium beverage service. Joining The Pembroke means being part of a dynamic team dedicated to excellence in hospitality, where your passion for cocktails and fine dining can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Cocktail Waiter - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Pembroke Club. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Pembroke Club
Don't be shy about reaching out to The Pembroke Club directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cocktail Waiter - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Pembroke Club and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Pembroke Club
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
