Assistant Bar Manager in London

Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.

The Management team is responsible for the day-to-day running of the operations in the club, spanning across Food, Beverage, Events, Kitchen and Back-of-House operations.

ROLE OVERVIEW

To further elevate and enhance our operations, we are seeking an accomplished Assistant Bars Manager to contribute and deliver on the club’s success, providing exceptional experiences for our members. The Assistant Bars Manager will support the Bars Manager in the day-and-night management of the bars within the club. This role requires an experienced, hands-on professional with an exceptional understanding of luxury service, fine spirits and cocktail innovation, while maintaining the highest standards of quality and efficiency. The Assistant Bars Manager will assist in ensuring the bars environment is exclusive, welcoming and an integral part of the overall member experience.

The role will involve managing a skilled bar team, overseeing inventory and stock control and contributing to the development of unique and sophisticated cocktail menus tailored to the club’s discerning clientele. In the absence of the Bars Manager, the Assistant Bars Manager will be fully responsible for the Bars Department. The Pembroke is a late-night venue open from speciality coffee at breakfast to martinis at 3am, and you would be responsible for the delivery of smooth service at all times.

RESPONSIBILITIES

• Oversee the day-to-day operation of the bar, ensuring smooth service during busy periods.
• Manage bar staff, ensuring high standards of service, cleanliness and efficiency are met at all times.
• Manage and monitor the bar’s opening and closing procedures, ensuring all stock and equipment are properly secured and accounted for.
• Deliver exceptional service to members and guests, tailoring experiences to their individual preferences.
• Train bar staff on service standards, mixology techniques and member engagement.
• Respond to member feedback, resolving any issues quickly and professionally to ensure a positive experience.
• Curate and develop seasonal and signature cocktail menus that align with the club's brand and member expectations.
• Lead, motivate, and develop the bar team, ensuring the team are well-trained, knowledgeable and efficient.
• Provide ongoing training in product knowledge, customer service and safety standards.
• Create staff rotas to ensure the bar is adequately staffed at all times, factoring in peak hours and member demand.
• Oversee stock levels and order supplies as needed, ensuring that the bar remains fully stocked.
• Monitor the bar’s financial performance, managing costs to ensure profitability while maintaining high-quality standards.
• Ensure compliance with all relevant health and safety regulations, including licensing laws, fire safety and food hygiene.
• Develop strong relationships with regular members, offering personalised recommendations based on their preferences.
• Assist in organising and running special events or private functions at the club, ensuring the bar’s offerings align with the event’s theme or guest expectations.

REQUIREMENTS

• Minimum of 3 years of experience in a managerial or senior role within a high-end bar, restaurant or private members’ club environment.
• Strong knowledge of mixology and cocktail creation, with a passion for creative and high-quality drink offerings.
• Proven ability to lead, train, and develop a team, with strong interpersonal and communication skills.
• Multi-outlet experience preferred.
• Experience managing bar budgets, controlling costs, and improving profitability while maintaining quality standards.
• Exceptional service orientation, with the ability to engage with and tailor experiences for a sophisticated, high-net-worth clientele.
• Strong focus on quality control, cleanliness, and presentation, ensuring that every drink served meets the club's elevated standards.
• Familiarity with health and safety legislation, licensing laws, and best practices for bar operations.
• Personable, professional, and confident with the ability to engage with high-profile members.
• Creative, with a passion for innovation in the drinks and hospitality industry.
• Discreet and well-organised, with a high level of integrity in handling both operational tasks and member relationships.
• Ability to work well under pressure and manage a busy bar environment during peak times.
• Enthusiastic and driven, with a keen interest in luxury service and hospitality.

WHAT WE OFFER

• Best-in-class salary.
• Family meal on shift.
• Industry-leading Learning & Development opportunities.
• Pension scheme – including employer contributions.
• Annual staff award ceremony and party.
• More benefits to be set up as we open.