At a Glance
- Tasks: Lead the housekeeping team to maintain impeccable cleanliness and presentation standards.
- Company: The Pembroke, a unique club in the heart of Belgravia.
- Benefits: Competitive salary, family meals, learning opportunities, and a pension scheme.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a prestigious club and ensure an elegant atmosphere for members and guests.
- Qualifications: 3+ years in housekeeping management, strong leadership, and organisational skills.
The predicted salary is between 40000 - 50000 € per year.
Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.
The Housekeeping department is based on-site and is central to the members experience. Responsible for maintaining an immaculate and welcoming atmosphere across our historic building, the Housekeeping team are the guardians of elegance at The Pembroke.
ROLE OVERVIEW
As we build out our operational team, we are looking for a dedicated and detail-driven Head Housekeeper to play a central role in the club’s day-to-day success. The Head Housekeeper is responsible for two distinct but equally critical operations: the cleanliness and presentation of all club spaces, and the end‑to‑end management of the uniform room. Cleanliness is non‑negotiable at The Pembroke – every member‑facing area must consistently reflect the standard the club demands. In parallel, the postholder ensures colleagues are turned out immaculately from the moment they begin their shift, with full accountability for uniform stock control, linen management, and the RFID‑based inventory system. Working closely with F&B, Events and the Back of House Supervisor, you will manage your team and third‑party contractors with clarity and purpose, upholding standards rigorously across all areas of the club.
KEY RESPONSIBILITIES
- CLEANING & PRESENTATION STANDARDS
- Develop, implement and maintain a comprehensive cleaning standards programme covering all areas of the club, including daily task schedules, periodic deep‑clean programmes, and area‑specific checklists.
- Conduct structured daily walkthroughs of all member‑facing and back of house areas, logging and following through on any defects, cleanliness failures or presentation issues before the club opens and throughout trading.
- Manage the selection, safe storage, and correct usage of all cleaning products and chemicals in line with COSHH regulations, ensuring appropriate records, Safety Data sheets and team training are maintained at all times.
- Liaise with Events and F&B to coordinate cleaning and reset requirements around private events, member dining and late‑night operations, ensuring all spaces are returned to standard promptly and consistently.
- Manage external contractors including window cleaners, upholsterers and floor polishers; maintain equipment inventory ensuring machinery is serviced and in good working order.
- UNIFORM ROOM & INVENTORY
- Manage all Uniform Room operations including stock, storage, team supervision, RFID system administration and maintenance of the uniform and linen inventory.
- Develop and maintain robust inventory processes, completing monthly stocktakes, reconciling records and managing replenishment orders within budget.
- Oversee linen distribution, laundry processes and quality control of uniform stock; manage fitting, alteration and repair procedures to maintain consistently high presentation standards.
- Liaise with the People team on new starter uniform preparation; manage the leavers process ensuring missing items are flagged promptly.
- PEOPLE, FINANCE & COMPLIANCE
- Lead, inspire and develop your team through clear direction, regular feedback, 1‑2‑1s and structured training; plan and manage weekly rotas to ensure appropriate cover at all times.
- Ensure all team members are fully trained in Health & Safety and COSHH requirements; maintain the Uniform Room as a secure, well‑organised environment and uphold all company policies and procedures.
- Monitor and report on third‑party and uniform expenditure against budget; produce monthly purchasing and stock variance reports.
REQUIREMENTS
- A minimum of three years’ experience in housekeeping or cleaning management, ideally within a luxury hotel, boutique property, or private members’ club.
- A proven track record of upholding rigorous cleanliness and presentation standards, with a hands‑on approach to inspection and quality control.
- Experience leading a cleaning or housekeeping team, managing contractors, and working knowledge of COSHH regulations.
- Strong organisational skills with the ability to manage cleaning operations, uniform management, team leadership, and contractor oversight simultaneously in a high‑expectation environment.
- Familiarity with uniform and linen management systems, including RFID technology, and an aptitude for stock control and inventory reporting.
WHAT WE OFFER
- Best-in-class salary
- Family meal on shift
- Industry‑leading Learning & Development opportunities
- Pension scheme – including employer contributions.
- Annual staff award ceremony and party
- More benefits to be set up as we open
Compensation: Competitive salary
Head Housekeeper employer: The Pembroke Club
The Pembroke, located in the vibrant heart of Belgravia, is an exceptional employer that prioritises a culture of excellence and camaraderie. As a Head Housekeeper, you will enjoy a competitive salary, industry-leading learning and development opportunities, and a supportive work environment that fosters personal and professional growth. With a commitment to maintaining the highest standards of cleanliness and presentation, The Pembroke offers a unique opportunity to be part of a dedicated team that ensures every member's experience is nothing short of extraordinary.
StudySmarter Expert Advice🤫
We think this is how you could land Head Housekeeper
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury settings. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching The Pembroke's values and culture. Show us that you understand what makes our club unique and how you can contribute to maintaining our high standards of cleanliness and presentation.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team leadership and managing cleaning operations. We want to see your hands-on approach and how you handle challenges in a high-expectation environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of The Pembroke family.
We think you need these skills to ace Head Housekeeper
Some tips for your application 🫡
Show Your Passion for Cleanliness:When writing your application, let us know why cleanliness is important to you. Share any experiences that highlight your attention to detail and commitment to maintaining high standards. We love hearing about your personal touch in creating welcoming environments!
Tailor Your Experience:Make sure to align your previous roles with the responsibilities of the Head Housekeeper position. Highlight your experience in managing teams, overseeing cleaning operations, and working with contractors. We want to see how your background fits perfectly with our needs at The Pembroke!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. Remember, clarity is key when showcasing your skills and achievements!
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, we can ensure your application gets the attention it deserves. Plus, it’s the easiest way for us to keep track of all the amazing candidates like you!
How to prepare for a job interview at The Pembroke Club
✨Know Your Standards
Before the interview, familiarise yourself with The Pembroke's cleanliness and presentation standards. Be ready to discuss how you would develop and implement a comprehensive cleaning programme that aligns with their expectations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a housekeeping team in the past. Highlight your experience in training staff, managing schedules, and ensuring compliance with health and safety regulations.
✨Understand Inventory Management
Brush up on your knowledge of uniform and linen management systems, especially RFID technology. Be prepared to explain how you would manage stock control and inventory reporting effectively.
✨Communicate Clearly
During the interview, demonstrate your ability to liaise with different departments like F&B and Events. Share specific instances where clear communication helped you coordinate cleaning operations or manage contractors efficiently.
