Door Person

Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.

The Security department acts as the invisible shield, ensuring a safe, secure and serene environment.

ROLEOVERVIEW

As we build out our operational team, we are looking for an exceptionalDoorman to be the first point of contact for our members and guests. The Doorman is the face of The Pembroke. Youare the first person a member sees on arrival and the last on departure, andthe impression you make sets the tone for everything that follows. This is arole that demands warmth, natural authority, and an instinctive understandingof luxury hospitality – you know our members by name, you anticipate what theyneed before they ask, and you make every interaction feel personal andunhurried.

Alongside the personal service element, you playan important role in access control and the safe, orderly management of theclub’s entrance and inside spaces. You will hold a valid SIA licence andoperate at all times in accordance with the club’s premises licence,Operational Management Plan, and member Terms & Conditions, keeping staff,member and guests safe at all times.

KEYRESPONSIBILITIES

MemberExperience & Service

• Welcome members and guests by name on arrival,alert the front desk, and assist with coats, bags, umbrellas, and any otherimmediate need – every arrival should feel anticipated and personal.
• Ensure members and their guests depart safely andcomfortably; hail taxis, assist with luggage, and ensure those who may beintoxicated leave quietly and without incident.
• Answer member and guest enquiries with knowledgeand confidence, escalating to the Membership or F&B team where appropriate;record and elevate any complaints promptly and in line with policy.
• Build and maintain a warm rapport with localresidents and commercial neighbours, acting always as a considerate andprofessional representative of the club in the public domain.

AccessControl & Operations

• Screen all visitors to ensure only bona fidemembers and their authorised guests gain access to the club, operating in fullaccordance with the premises licence, Operational Management Plan, and memberTerms & Conditions at all times.
• Manage the immediate exterior of the club –keeping the entrance clean, clear, and well-presented; managing smokers in linewith licence conditions; directing deliveries to the correct entrance; andmoving on vehicles with idling engines.
• Manage parking in the immediate vicinity of theclub in accordance with the Operational Management Plan, ensuring minimaldisruption to surrounding roads, residents, and businesses.
• Maintain radio communication with the security andfront of house teams; complete all required logs and forms accurately,including sign-in/out sheets and the number plate log.
• Adhere to all H&S and fire safety procedures;report any accidents, near misses, or safety concerns immediately to the HeadDoorman or Security Supervisor and assist with fire alarm tests and emergencyprocedures and evacuations as directed.

REQUIREMENTS

• Proven experience in a front-of-house or doormanrole within a luxury hotel, private members’ club, or similarly high-endenvironment; a background in premium hospitality is as important as securityexperience at this level.
• Exceptional interpersonal skills – naturally warm,discreet, and polished, with the ability to build genuine rapport with membersand represent the club with distinction in the public domain.
• A valid SIA Door Supervisor licence is essential.
• A working knowledge of premises licenceobligations, the Operational Management Plan, and member Terms &Conditions; confident in applying licence conditions consistently andescalating where required.
• Punctual, reliable, and physically resilient –able to stand for extended periods in all weathers; willing to work flexiblyacross evenings, weekends, and holidays as the business requires.

WHAT WEOFFER

• Best-in-class salary
• Family meal on shift
• Industry-leading Learning & Developmentopportunities
• Pension scheme – including employer contributions.
• Annual staff award ceremony and party
• More benefits to be set up as we open

Compensation: Competitive salary

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