At a Glance
- Tasks: Deliver exceptional table service and create memorable dining experiences for our members.
- Company: The Pembroke, a unique and historic club in the heart of Belgravia.
- Benefits: Best-in-class salary, family meals, and industry-leading learning opportunities.
- Other info: Enjoy a collaborative atmosphere with opportunities for growth and recognition.
- Why this job: Join a vibrant team and elevate your hospitality skills in a luxurious environment.
- Qualifications: Experience in high-end service, strong food and beverage knowledge, and excellent communication skills.
The predicted salary is between 29700 - 36300 £ per year.
About the Role
To further elevate and enhance our operations, we are seeking an accomplished Waiter to contribute and deliver on the club's success, providing exceptional experiences for our members.
The ideal candidate is polished, attentive, and service driven. This role is central to delivering a refined and seamless dining experience, combining technical service skills with genuine, intuitive hospitality and high level of personalisation.
The successful candidate will take ownership of their section, building rapport with members while ensuring every aspect of service is executed to the highest standard. A strong understanding of food and beverage, paired with discretion and professionalism, is essential in maintaining the elevated yet personable atmosphere of the club.
Responsibilities
- Deliver exceptional, personalised table service to members and their guests
- Take accurate food and beverage orders, demonstrating strong product knowledge and confidence
- Manage a designated section, ensuring smooth, attentive, and well-paced service throughout
- Present menus, provide personalised recommendations, and guide members through the dining experience
- Liaise effectively with the kitchen, reception and bar to ensure timely and accurate delivery of orders
- Maintain impeccable table presentation, including mise en place, clearing, and resetting
- Anticipate member needs and respond promptly with discretion and professionalism
- Handle billing and payments accurately using POS systems
- Support junior team members during service
- Ensure the restaurant environment remains clean, organised, and aligned with club standards
- Uphold all health, safety, and hygiene regulations
- Contribute to a positive, collaborative team environment
Qualifications & Requirements
- Proven experience as a waiter in a high-end restaurant, hotel, or private members' club
- Strong knowledge of food, wine, and beverage service
- Excellent communication and interpersonal skills
- Confident, professional, and guest-focused approach to service
- Ability to manage a section independently in a fast-paced environment
- Impeccable grooming and presentation
- High attention to detail and commitment to service excellence
- Positive attitude with a proactive and team-oriented mindset
- Ability to remain calm and efficient under pressure
- Flexibility to work evenings, weekends, and late shifts
- Understanding of service etiquette within a luxury or members' environment
About the Club
Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.
With striking views across Buckingham Palace Gardens and Hyde Park, The Dining Room is the club's flagship restaurant, stretching three exquisitely finished rooms and serving a selection of the finest Mediterranean fare from breakfast to dinner.
Benefits
- Best-in-class salary
- Family meal on shift
- Industry-leading Learning & Development opportunities
- Pension scheme - including employer contributions.
- Annual staff award ceremony and party
- More benefits to be set up as we open
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Waiter - London in City of Westminster employer: The Pembroke Club
The Pembroke, located in the prestigious heart of Belgravia, is an exceptional employer that prides itself on creating a sophisticated and elegant environment for both its members and staff. With a commitment to unparalleled service and memorable experiences, employees benefit from a collaborative work culture, opportunities for personal growth, and industry-leading training in premium beverage service. Joining The Pembroke means being part of a dynamic team dedicated to excellence in hospitality, where your passion for cocktails and fine dining can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter - London in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Pembroke Club. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Pembroke Club
Don't be shy about reaching out to The Pembroke Club directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Waiter - London in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Pembroke Club and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Pembroke Club
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
