At a Glance
- Tasks: Manage restaurant reservations and provide exceptional service to members and guests.
- Company: Luxury club focused on delivering outstanding hospitality experiences.
- Benefits: Best-in-class salary, family meals, and industry-leading learning opportunities.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Be the first point of contact and create memorable experiences for our members.
- Qualifications: 1-2 years in luxury customer service, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 € per year.
To further elevate and enhance our operations, we are seeking an accomplished Reservations Coordinator to contribute and deliver on the club’s success, providing exceptional experiences for our members. Acting as the first point of contact for our members and guests, you will play a key role in delivering an exceptional hospitality experience from the very first interaction. This position requires a polished and service-driven individual with outstanding communication skills, a proactive approach to service, and the ability to thrive in a fast-paced luxury environment. The successful candidate will manage restaurant reservations, support member communications across multiple channels, and work collaboratively with the reception team and the wider operational teams to ensure a seamless guest journey at every touchpoint. You will be highly organised, detail-oriented, and confident using reservation and CRM systems, while maintaining an in-depth knowledge of the club’s offerings, events, and member experience standards.
RESPONSIBILITIES
- To respond to all enquiries regarding bookings in the restaurants at The Pembroke in a timely manner, via email, phone and WhatsApp.
- To make reservations for members and keep members’ records up to date.
- To communicate with, and be the first point of contact to all members, about all of their bookings and visits to the club.
- Handle members’ complaints and escalate where necessary.
- Keep all knowledge of the club up to date, including menus, offerings, events and updates.
- Work closely with other teams to ensure communication between departments and operations run smoothly.
- Prepare reports on bookings and member feedback.
- Keep knowledge of all systems up to date with regular training.
- Keep member profiles including preferences up to date.
REQUIREMENTS
- 1-2 years’ experience in luxury customer service role, preferably in the hospitality industry.
- Strong communication and customer service skills.
- Proficiency in reservations and CRM systems.
- Strong attention to detail.
- Ability to work in a fast-paced environment.
- Previous experience in the following systems beneficial: Sevenrooms (or similar, i.e OpenTable), Peoplevine (or similar, i.e Salesforce), SleekFlow (or similar, i.e Alliants).
WHAT WE OFFER
- Best-in-class salary.
- Family meal on shift.
- Industry-leading Learning & Development opportunities.
- Pension scheme – including employer contributions.
- Annual staff award ceremony and party.
- More benefits to be set up as we open.
- Competitive salary.
Reservations Co-ordinator in City of Westminster employer: The Pembroke Club
As a Reservations Coordinator at The Pembroke, you will join a prestigious club renowned for its commitment to exceptional hospitality and member experiences. Our work culture fosters collaboration and continuous learning, offering industry-leading development opportunities and a competitive salary, alongside unique perks like family meals on shift and an annual staff award ceremony. Located in a vibrant area, this role not only allows you to thrive in a fast-paced luxury environment but also provides a platform for personal and professional growth within a supportive team.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Co-ordinator in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reservations Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional experiences, make sure you can articulate your thoughts clearly and confidently. Consider doing mock interviews with friends or family to get comfortable with common questions.
✨Tip Number 3
Show off your knowledge! When you land an interview, be ready to discuss the club’s offerings and events. Do your homework and come prepared with insights that demonstrate your passion for the role and the organisation.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are key traits for a Reservations Coordinator.
We think you need these skills to ace Reservations Co-ordinator in City of Westminster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference in how we perceive your fit for the role.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in luxury customer service. Mention specific skills that align with the responsibilities listed in the job description, like your proficiency in reservation systems or your attention to detail.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to convey. Avoid fluff and focus on what makes you the perfect fit for the Reservations Coordinator role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at The Pembroke Club
✨Know the Club Inside Out
Before your interview, make sure you’re well-versed in everything about the club. Familiarise yourself with the menu, upcoming events, and member offerings. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Communication Skills
As a Reservations Coordinator, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios, like handling a member's complaint or making a reservation, to demonstrate your service-driven approach.
✨Highlight Your Organisational Skills
Being detail-oriented is crucial for this role. Prepare examples from your past experiences where your organisational skills made a difference. Whether it’s managing bookings or keeping records up to date, be ready to discuss how you keep everything running smoothly.
✨Familiarise Yourself with Relevant Systems
If you have experience with reservation and CRM systems like Sevenrooms or Salesforce, be sure to mention it. If not, do a bit of research on these tools so you can speak knowledgeably about them. Showing that you’re tech-savvy will definitely work in your favour!
