At a Glance
- Tasks: Welcome guests, manage belongings, and ensure a seamless cloakroom experience.
- Company: Join a luxury hospitality club known for exceptional service.
- Benefits: Competitive salary, family meals, and industry-leading training opportunities.
- Other info: Flexible hours with opportunities for growth in a fast-paced environment.
- Why this job: Be the face of our club and create memorable experiences for members and guests.
- Qualifications: Previous luxury customer service experience and strong organisational skills.
The predicted salary is between 22000 - 26000 £ per year.
The Reception department is the voice and face of The Pembroke ensuring each person entering the building receives a warm welcome.
ROLE OVERVIEW
To further elevate and enhance our operations, we are seeking an accomplished Cloak Room Attendant to contribute and deliver on the club’s success, providing exceptional experiences for our members. As one of the first and last points of contact for members and guests, you will play an important role in delivering a seamless and welcoming experience throughout their visit. This position requires an individual with excellent presentation, strong organisational skills, and a warm, attentive approach to service. The successful candidate will be responsible for managing guests’ belongings with the utmost care and discretion while maintaining an efficient and well-organised cloakroom operation in a fast-paced luxury hospitality environment. You will work closely with the reception, membership, and operations teams to ensure exceptional service standards are upheld at all times.
RESPONSIBILITIES
- Welcome members and guests warmly upon arrival and assist with coats, bags, umbrellas, and personal belongings
- Safely store and accurately manage all items checked into the cloakroom
- Issue and manage cloakroom tickets efficiently and professionally
- Ensure the cloakroom area is kept clean, organised, and presentable at all times
- Assist guests promptly with the collection and return of belongings
- Handle guest enquiries and requests in a professional and courteous manner
- Report any lost property, security concerns, or guest incidents to management promptly
- Work collaboratively with reception and operational teams to ensure a smooth guest experience
- Maintain discretion and confidentiality regarding members and guests at all times
- Adhere to all health, safety, and company procedures
REQUIREMENTS
- Previous luxury customer-service experience, ideally in hospitality
- Excellent interpersonal and communication skills
- Professional presentation and demeanour
- Strong organisational skills and attention to detail
- Ability to remain calm and efficient in a busy environment
- Reliable, punctual, and service-oriented approach
- Ability to work flexible hours, including evenings and weekends where required
- Understanding of luxury service standards
- Experience handling high guest volumes in a fast-paced environment preferred
WHAT WE OFFER
- Best-in-class salary
- Family meal on shift
- Industry-leading Learning & Development opportunities
- Pension scheme – including employer contributions
- Annual staff award ceremony and party
- More benefits to be set up as we open
Cloakroom Attendant in City of Westminster employer: The Pembroke Club
At The Pembroke, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values warmth, professionalism, and teamwork. As a Cloakroom Attendant, you will not only enjoy competitive pay and industry-leading learning opportunities but also be part of a supportive environment where your contributions directly enhance our members' experiences. Located in a luxury hospitality setting, we ensure our staff are recognised and rewarded, fostering both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Cloakroom Attendant in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Pembroke Club. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Pembroke Club
Don't be shy about reaching out to The Pembroke Club directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cloakroom Attendant in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Pembroke Club and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Pembroke Club
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
