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For Companies At a Glance
- Tasks: Welcome members and guests, manage bookings, and ensure a seamless experience at our exclusive club.
- Company: The Pembroke, a unique and historic club in the heart of Belgravia.
- Benefits: Competitive salary, family meals, learning opportunities, and a pension scheme.
- Other info: Flexible hours with opportunities for growth and recognition in a prestigious environment.
- Why this job: Join a vibrant team and create unforgettable experiences for our members in a luxurious setting.
- Qualifications: Experience in luxury hospitality, strong communication skills, and a polished appearance.
The predicted salary is between 30000 - 40000 £ per year.
Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.
With striking views across Buckingham Palace Gardens and Hyde Park, The Dining Room is the club’s flagship restaurant, stretching three exquisitely finished rooms and serving a selection of the finest Mediterranean fare from breakfast to dinner.
ROLE OVERVIEW
To further elevate and enhance our operations, we are seeking an accomplished Host & Club Receptionist to contribute and deliver on the club’s success, providing exceptional experiences for our members. The ideal candidate is a polished, personable, and highly professional Receptionist with experience in luxury hospitality or private member clubs. As the first point of contact, this role is central to creating a warm, seamless, and discreet arrival experience for members and their guests.
Working across reception and reservations touchpoints, the Host & Club Receptionist will manage bookings, welcome members, and coordinate closely with the wider floor and reservations teams to ensure a smooth and highly personalised journey throughout the club. The ideal candidate combines natural hosting ability with strong organisational skills and attention to detail.
RESPONSIBILITIES
- Deliver a warm, polished, and professional welcome to all members and guests upon arrival
- Manage check-ins and reservations efficiently, ensuring accuracy and attention to detail
- Handle incoming calls, emails, and booking requests in a timely and professional manner
- Maintain up-to-date and detailed member profiles, including preferences and notes
- Coordinate with restaurant, bar, and floor teams to manage guest flow across the club
- Assist with table allocation, waitlists, and real-time booking adjustments
- Support VIP arrivals and special requests, ensuring a seamless and personalised experience
- Maintain the reception area to the highest standards of presentation and organisation
- Provide information about the club’s facilities, events, and offerings confidently and accurately
- Handle member enquiries and feedback with discretion and professionalism
- Support the wider reception, reservations and front of house team as required during busy periods
- Uphold all data protection, privacy, and security standards
REQUIREMENTS
- Previous experience in a host, receptionist, or front-of-house role within a luxury hospitality or private members club environment preferred
- Strong interpersonal and communication skills, with a natural ability to engage guests
- Professional, polished appearance and demeanour
- Excellent organisational skills and attention to detail
- Ability to multitask and remain composed in a fast-paced environment
- Positive, proactive, and team-oriented attitude
- Basic experience with reservations or booking systems is advantageous
- High level of discretion and understanding of private members’ club culture
- Flexibility to work evenings, weekends, and peak operational periods
- A genuine passion for hospitality and delivering exceptional guest experiences
WHAT WE OFFER
- Best-in-class salary
- Family meal on shift
- Industry-leading Learning & Development opportunities
- Pension scheme – including employer contributions
- Annual staff award ceremony and party
- More benefits to be set up as we open
Compensation: Competitive salary
Host / Club Reception employer: The Pembroke Club - The Dining Room
Contact Detail:
The Pembroke Club - The Dining Room Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host / Club Reception
✨Tip Number 1
Get to know the club! Before your interview, spend some time researching The Pembroke. Familiarise yourself with its history, values, and offerings. This will not only help you stand out but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your hosting skills! Since the role is all about creating a warm and welcoming atmosphere, consider role-playing with a friend. Practice how you'd greet members and handle various scenarios. This will boost your confidence and help you shine during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences at The Pembroke and any tips they might have for your application. Building connections can give you valuable insights and potentially a foot in the door.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Make sure to highlight your relevant experience and passion for hospitality in your application. Let's make it happen together!
We think you need these skills to ace Host / Club Reception
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with people.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury hospitality or private member clubs. We’re looking for someone who understands the nuances of providing exceptional service, so be specific about your past roles.
Attention to Detail is Key: As a Host & Club Receptionist, attention to detail is crucial. In your application, showcase examples where your organisational skills made a difference, whether it was managing bookings or creating a seamless guest experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Pembroke!
How to prepare for a job interview at The Pembroke Club - The Dining Room
✨Know the Club Inside Out
Before your interview, take some time to research The Pembroke. Familiarise yourself with its history, values, and offerings. This will not only show your genuine interest but also help you answer questions more confidently.
✨Polished Presentation is Key
As a Host & Club Receptionist, your appearance matters. Dress smartly and maintain a polished look for your interview. This reflects your understanding of the luxury hospitality environment and sets the tone for how you’ll represent the club.
✨Showcase Your Interpersonal Skills
Prepare to demonstrate your strong communication skills during the interview. Practice engaging in friendly conversation and be ready to share examples of how you've created exceptional experiences for guests in previous roles.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle various situations, like managing bookings or dealing with VIP requests. Think of specific examples from your past experience where you successfully navigated similar challenges.