At a Glance
- Tasks: Manage restaurant reservations and deliver exceptional hospitality experiences for members and guests.
- Company: Join a luxury club known for its outstanding service and member satisfaction.
- Benefits: Competitive salary, family meals on shift, and industry-leading learning opportunities.
- Other info: Exciting career growth with a supportive team and annual staff celebrations.
- Why this job: Be the first point of contact and create memorable experiences in a fast-paced environment.
- Qualifications: 1-2 years in luxury customer service, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 € per year.
To further elevate and enhance our operations, we are seeking an accomplished Reservations Coordinator to contribute and deliver on the club’s success, providing exceptional experiences for our members. Acting as the first point of contact for our members and guests, you will play a key role in delivering an exceptional hospitality experience from the very first interaction. This position requires a polished and service-driven individual with outstanding communication skills, a proactive approach to service, and the ability to thrive in a fast-paced luxury environment. The successful candidate will manage restaurant reservations, support member communications across multiple channels, and work collaboratively with the reception team and the wider operational teams to ensure a seamless guest journey at every touchpoint. You will be highly organised, detail-oriented, and confident using reservation and CRM systems, while maintaining an in-depth knowledge of the club’s offerings, events, and member experience standards.
RESPONSIBILITIES
- To respond to all enquiries regarding bookings in the restaurants at The Pembroke in a timely manner, via email, phone and WhatsApp.
- To make reservations for members and keep members’ records up to date.
- To communicate with, and be the first point of contact to all members, about all of their bookings and visits to the club.
- Handle members’ complaints and escalate where necessary.
- Keep all knowledge of the club up to date, including menus, offerings, events and updates.
- Work closely with other teams to ensure communication between departments and operations run smoothly.
- Prepare reports on bookings and member feedback.
- Keep knowledge of all systems up to date with regular training.
- Keep member profiles including preferences up to date.
REQUIREMENTS
- 1-2 years’ experience in luxury customer service role, preferably in the hospitality industry.
- Strong communication and customer service skills.
- Proficiency in reservations and CRM systems.
- Strong attention to detail.
- Ability to work in a fast-paced environment.
- Previous experience in the following systems beneficial: Sevenrooms (or similar, i.e OpenTable), Peoplevine (or similar, i.e Salesforce), SleekFlow (or similar, i.e Alliants).
WHAT WE OFFER
- Best-in-class salary.
- Family meal on shift.
- Industry-leading Learning & Development opportunities.
- Pension scheme – including employer contributions.
- Annual staff award ceremony and party.
- More benefits to be set up as we open.
- Competitive salary.
Reservations Co-ordinator employer: The Pembroke Club - Reception
As a Reservations Coordinator at The Pembroke, you will join a prestigious club renowned for its commitment to exceptional hospitality and member experiences. Our work culture fosters collaboration and continuous learning, offering industry-leading development opportunities and a competitive salary, alongside unique perks such as family meals on shift and an annual staff award ceremony. Located in a vibrant area, this role not only allows you to thrive in a fast-paced luxury environment but also provides a platform for personal and professional growth within a supportive team.
Contact Detail:
The Pembroke Club - Reception Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Co-ordinator
✨Tip Number 1
Get to know the company inside out! Research The Pembroke, its offerings, and its culture. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, being articulate and friendly is key. Try role-playing with a friend or family member to nail down your approach.
✨Tip Number 3
Be proactive during your interviews! Ask insightful questions about their operations and how you can contribute to enhancing the member experience. It shows you're genuinely interested and ready to jump in.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Reservations Co-ordinator
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about exceptional communication, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your customer service experience. We want to see how you can connect with our members right from the start!
Tailor Your Application:Take a moment to customise your application for the Reservations Coordinator role. Highlight your experience in luxury customer service and any relevant systems you've used. This shows us you’re not just sending out generic applications but are genuinely interested in joining our team.
Be Detail-Oriented:Attention to detail is key in this role, so make sure your application is free of typos and errors. Double-check everything before hitting send! A polished application will demonstrate your commitment to providing an exceptional experience for our members.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we offer and how you can fit into our team!
How to prepare for a job interview at The Pembroke Club - Reception
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the club’s offerings, events, and member experience standards. This will not only show your enthusiasm but also demonstrate that you’re proactive and detail-oriented, which are key traits for a Reservations Coordinator.
✨Practice Your Communication Skills
Since this role requires outstanding communication skills, practice how you would handle various scenarios, like responding to member inquiries or managing complaints. Role-playing with a friend can help you feel more confident and polished during the actual interview.
✨Familiarise Yourself with Relevant Systems
Brush up on your knowledge of reservation and CRM systems, especially those mentioned in the job description like Sevenrooms or Salesforce. Being able to discuss your experience with these tools will set you apart as a candidate who is ready to hit the ground running.
✨Show Your Passion for Hospitality
During the interview, convey your passion for providing exceptional service in a luxury environment. Share specific examples from your past experiences where you went above and beyond for customers, as this will resonate well with the interviewers looking for a service-driven individual.
