At a Glance
- Tasks: Welcome guests, manage belongings, and ensure a seamless cloakroom experience.
- Company: The Pembroke, a unique club in the heart of Belgravia.
- Benefits: Competitive salary, family meals, learning opportunities, and a pension scheme.
- Other info: Flexible hours with opportunities for growth in a fast-paced environment.
- Why this job: Join a vibrant team and create memorable experiences for our members.
- Qualifications: Luxury customer service experience and strong organisational skills.
The predicted salary is between 22000 - 26000 £ per year.
Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.
ROLE OVERVIEW
To further elevate and enhance our operations, we are seeking an accomplished Cloak Room Attendant to contribute and deliver on the club’s success, providing exceptional experiences for our members. As one of the first and last points of contact for members and guests, you will play an important role in delivering a seamless and welcoming experience throughout their visit. This position requires an individual with excellent presentation, strong organisational skills, and a warm, attentive approach to service. The successful candidate will be responsible for managing guests’ belongings with the utmost care and discretion while maintaining an efficient and well-organised cloakroom operation in a fast-paced luxury hospitality environment. You will work closely with the reception, membership, and operations teams to ensure exceptional service standards are upheld at all times.
RESPONSIBILITIES
- Welcome members and guests warmly upon arrival and assist with coats, bags, umbrellas, and personal belongings
- Safely store and accurately manage all items checked into the cloakroom
- Issue and manage cloakroom tickets efficiently and professionally
- Ensure the cloakroom area is kept clean, organised, and presentable at all times
- Assist guests promptly with the collection and return of belongings
- Handle guest enquiries and requests in a professional and courteous manner
- Report any lost property, security concerns, or guest incidents to management promptly
- Work collaboratively with reception and operational teams to ensure a smooth guest experience
- Maintain discretion and confidentiality regarding members and guests at all times
- Adhere to all health, safety, and company procedures
REQUIREMENTS
- Previous luxury customer-service experience, ideally in hospitality preferred
- Excellent interpersonal and communication skills
- Professional presentation and demeanour
- Strong organisational skills and attention to detail
- Ability to remain calm and efficient in a busy environment
- Reliable, punctual, and service-oriented approach
- Ability to work flexible hours, including evenings and weekends where required
- Understanding of luxury service standards
- Experience handling high guest volumes in past-paced environment preferred
WHAT WE OFFER
- Best-in-class salary
- Family meal on shift
- Industry-leading Learning & Development opportunities
- Pension scheme – including employer contributions
- Annual staff award ceremony and party
- More benefits to be set up as we open
Cloakroom Attendant employer: The Pembroke Club - Reception
The Pembroke is an exceptional employer, offering a vibrant work culture steeped in history and luxury, located in the heart of Belgravia. As a Cloakroom Attendant, you will be part of a dedicated team that prioritises exceptional service, with opportunities for personal growth through industry-leading training and development. Enjoy a competitive salary, family meals on shift, and a supportive environment that celebrates your contributions at our annual staff award ceremony.
Contact Details:
The Pembroke Club - Reception Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cloakroom Attendant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Cloakroom Attendant role at The Pembroke.
✨Tip Number 2
Show up in style! When you go for interviews, dress to impress and embody the luxury service standards that The Pembroke stands for. Your presentation will speak volumes about your commitment to the role.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and organisation. Think of examples from your past experiences that showcase your skills in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of The Pembroke team.
We think you need these skills to ace Cloakroom Attendant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the unique atmosphere at The Pembroke.
Tailor Your Experience:Make sure to highlight any previous luxury customer-service experience you have. We’re looking for someone who understands the importance of a warm welcome and can manage belongings with care, so connect your past roles to what we’re after!
Be Professional Yet Approachable:Your written application should reflect a professional tone while still being friendly. Remember, as a Cloakroom Attendant, you’ll be one of the first points of contact for our members, so show us you can balance professionalism with a warm, welcoming vibe.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Pembroke!
How to prepare for a job interview at The Pembroke Club - Reception
✨Know the Club Inside Out
Before your interview, take some time to research The Pembroke. Understand its history, values, and what makes it unique. This will not only impress the interviewers but also help you align your answers with the club's ethos.
✨Showcase Your Customer Service Skills
As a Cloakroom Attendant, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to remain calm under pressure and how you handle busy environments.
✨Dress to Impress
Given the luxury setting of The Pembroke, your presentation matters. Dress smartly and professionally for the interview. This shows that you understand the importance of appearance in a high-end hospitality environment.
✨Practice Your Communication Skills
Strong interpersonal skills are crucial for this role. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with articulating your thoughts.
