At a Glance
- Tasks: Manage restaurant reservations and provide exceptional service to members and guests.
- Company: Luxury club focused on delivering outstanding hospitality experiences.
- Benefits: Best-in-class salary, family meals, and industry-leading learning opportunities.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Be the first point of contact and create memorable experiences for our members.
- Qualifications: 1-2 years in luxury customer service, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 € per year.
To further elevate and enhance our operations, we are seeking an accomplished Reservations Coordinator to contribute and deliver on the club’s success, providing exceptional experiences for our members. Acting as the first point of contact for our members and guests, you will play a key role in delivering an exceptional hospitality experience from the very first interaction. This position requires a polished and service-driven individual with outstanding communication skills, a proactive approach to service, and the ability to thrive in a fast-paced luxury environment. The successful candidate will manage restaurant reservations, support member communications across multiple channels, and work collaboratively with the reception team and the wider operational teams to ensure a seamless guest journey at every touchpoint. You will be highly organised, detail-oriented, and confident using reservation and CRM systems, while maintaining an in-depth knowledge of the club’s offerings, events, and member experience standards.
RESPONSIBILITIES
- To respond to all enquiries regarding bookings in the restaurants at The Pembroke in a timely manner, via email, phone and WhatsApp.
- To make reservations for members and keep members’ records up to date.
- To communicate with, and be the first point of contact to all members, about all of their bookings and visits to the club.
- Handle members’ complaints and escalate where necessary.
- Keep all knowledge of the club up to date, including menus, offerings, events and updates.
- Work closely with other teams to ensure communication between departments and operations run smoothly.
- Prepare reports on bookings and member feedback.
- Keep knowledge of all systems up to date with regular training.
- Keep member profiles including preferences up to date.
REQUIREMENTS
- 1-2 years’ experience in luxury customer service role, preferably in the hospitality industry.
- Strong communication and customer service skills.
- Proficiency in reservations and CRM systems.
- Strong attention to detail.
- Ability to work in a fast-paced environment.
- Previous experience in the following systems beneficial: Sevenrooms (or similar, i.e OpenTable), Peoplevine (or similar, i.e Salesforce), SleekFlow (or similar, i.e Alliants).
WHAT WE OFFER
- Best-in-class salary.
- Family meal on shift.
- Industry-leading Learning & Development opportunities.
- Pension scheme – including employer contributions.
- Annual staff award ceremony and party.
- More benefits to be set up as we open.
- Competitive salary.
Reservations Co-ordinator in City of Westminster employer: The Pembroke Club - Reception
As a Reservations Coordinator at The Pembroke, you will join a prestigious club renowned for its commitment to exceptional hospitality and member experiences. Our work culture fosters collaboration and growth, offering industry-leading learning and development opportunities alongside a competitive salary and benefits package. Located in a vibrant area, we pride ourselves on creating a supportive environment where your contributions are valued and recognised, making it an ideal place for those seeking a rewarding career in luxury service.
Contact Detail:
The Pembroke Club - Reception Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Co-ordinator in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reservations Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional experiences, make sure you can articulate your thoughts clearly and confidently. Consider doing mock interviews with friends or family to get comfortable with your responses.
✨Tip Number 3
Show off your organisational skills! Create a portfolio that highlights your experience in managing reservations and customer interactions. Include examples of how you've handled complaints or improved processes in previous roles to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Make sure to tailor your application to highlight your relevant experience and enthusiasm for providing top-notch service in a luxury environment.
We think you need these skills to ace Reservations Co-ordinator in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about exceptional communication, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your customer service experience. We want to see how you can connect with our members right from the start!
Tailor Your Application:Take a moment to customise your application for the Reservations Coordinator role. Highlight your experience in luxury customer service and any relevant systems you've used. This shows us you’re not just sending a generic application but are genuinely interested in joining our team.
Be Detail-Oriented:Attention to detail is key in this role, so make sure your application is free of typos and errors. Double-check everything before hitting send! A polished application will demonstrate your commitment to providing an exceptional experience for our members.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and how you can fit into our team!
How to prepare for a job interview at The Pembroke Club - Reception
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the club’s offerings, events, and member experience standards. This will not only show your enthusiasm but also help you answer questions confidently and demonstrate your proactive approach to service.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and reservations management. Think about scenarios where you've handled complaints or provided exceptional service, as these examples will highlight your experience in a luxury environment.
✨Show Off Your Communication Skills
Since this role requires outstanding communication skills, be prepared to showcase how you can effectively interact with members and guests. Use clear, concise language and maintain a friendly tone throughout the interview to reflect the polished service expected in this position.
✨Be Organised and Detail-Oriented
Bring along any relevant documents that showcase your experience with reservation and CRM systems. Being organised will impress the interviewers and demonstrate your ability to manage member records and bookings efficiently.
