At a Glance
- Tasks: Welcome guests, manage belongings, and ensure a seamless cloakroom experience.
- Company: The Pembroke, a unique luxury club in the heart of Belgravia.
- Benefits: Competitive salary, family meals, and industry-leading development opportunities.
- Other info: Flexible hours with opportunities for growth in a fast-paced environment.
- Why this job: Join a vibrant team and create memorable experiences for our members.
- Qualifications: Previous luxury customer service experience and strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.
ROLE OVERVIEW
To further elevate and enhance our operations, we are seeking an accomplished Cloak Room Attendant to contribute and deliver on the club’s success, providing exceptional experiences for our members. As one of the first and last points of contact for members and guests, you will play an important role in delivering a seamless and welcoming experience throughout their visit. This position requires an individual with excellent presentation, strong organisational skills, and a warm, attentive approach to service. The successful candidate will be responsible for managing guests’ belongings with the utmost care and discretion while maintaining an efficient and well-organised cloakroom operation in a fast-paced luxury hospitality environment. You will work closely with the reception, membership, and operations teams to ensure exceptional service standards are upheld at all times.
RESPONSIBILITIES
- Welcome members and guests warmly upon arrival and assist with coats, bags, umbrellas, and personal belongings
- Safely store and accurately manage all items checked into the cloakroom
- Issue and manage cloakroom tickets efficiently and professionally
- Ensure the cloakroom area is kept clean, organised, and presentable at all times
- Assist guests promptly with the collection and return of belongings
- Handle guest enquiries and requests in a professional and courteous manner
- Report any lost property, security concerns, or guest incidents to management promptly
- Work collaboratively with reception and operational teams to ensure a smooth guest experience
- Maintain discretion and confidentiality regarding members and guests at all times
- Adhere to all health, safety, and company procedures
REQUIREMENTS
- Previous luxury customer-service experience, ideally in hospitality preferred
- Excellent interpersonal and communication skills
- Professional presentation and demeanour
- Strong organisational skills and attention to detail
- Ability to remain calm and efficient in a busy environment
- Reliable, punctual, and service-oriented approach
- Ability to work flexible hours, including evenings and weekends where required
- Understanding of luxury service standards
- Experience handling high guest volumes in past-paced environment preferred
WHAT WE OFFER
- Best-in-class salary
- Family meal on shift
- Industry-leading Learning & Development opportunities
- Pension scheme – including employer contributions
- Annual staff award ceremony and party
- More benefits to be set up as we open
Luxury Cloakroom Concierge in City of Westminster employer: The Pembroke Club - Reception
The Pembroke, located in the prestigious Belgravia, is an exceptional employer that prides itself on creating a vibrant and welcoming atmosphere for both staff and members. With a commitment to excellence, we offer industry-leading learning and development opportunities, a competitive salary, and a supportive work culture that values teamwork and professionalism. Join us to be part of a unique club experience where your contributions are recognised and rewarded, all while enjoying the benefits of working in one of London's most iconic locations.
Contact Details:
The Pembroke Club - Reception Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Cloakroom Concierge in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the luxury hospitality scene, especially those who work at places like The Pembroke. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a meet-up, let your warm and attentive nature shine through. Remember, they’re looking for someone who fits into their unique club vibe.
✨Tip Number 3
Be prepared to demonstrate your skills! Think about how you can showcase your organisational abilities and customer service experience during any interactions. Maybe even share a story that highlights your attention to detail.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Pembroke family.
We think you need these skills to ace Luxury Cloakroom Concierge in City of Westminster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for luxury service and hospitality. A warm and engaging tone can make a great first impression.
Tailor Your Experience:Make sure to highlight your previous luxury customer-service experience in your application. We’re looking for candidates who understand the nuances of high-end service, so be specific about how your past roles have prepared you for this position.
Attention to Detail is Key:In a fast-paced environment like ours, attention to detail is crucial. When crafting your application, double-check for any typos or errors. A polished application reflects your professionalism and organisational skills, which are essential for the role.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at The Pembroke.
How to prepare for a job interview at The Pembroke Club - Reception
✨Know Your Luxury Service Standards
Familiarise yourself with the expectations of luxury service. Understand what sets a high-end experience apart from the rest, and be ready to discuss how you can embody these standards in your role as a Cloakroom Concierge.
✨Showcase Your Organisational Skills
Prepare examples that highlight your strong organisational abilities. Think about times when you managed multiple tasks efficiently, especially in busy environments, and be ready to share these stories during the interview.
✨Practice Your Warm Welcome
Since you'll be one of the first points of contact for guests, practice delivering a warm and professional greeting. Role-play with a friend or family member to ensure you come across as friendly and attentive right from the start.
✨Demonstrate Discretion and Professionalism
Be prepared to discuss how you handle sensitive situations and maintain confidentiality. Share examples from past experiences where you demonstrated discretion, especially in a customer service context, to show you understand the importance of trust in luxury hospitality.
