At a Glance
- Tasks: Welcome guests, manage belongings, and ensure a seamless cloakroom experience.
- Company: The Pembroke, a unique club in the heart of Belgravia.
- Benefits: Competitive salary, family meals, learning opportunities, and a pension scheme.
- Other info: Flexible hours and a chance to work in a fast-paced luxury environment.
- Why this job: Join a vibrant team and create memorable experiences for our members.
- Qualifications: Previous luxury customer service experience and strong organisational skills.
The predicted salary is between 22000 - 26000 £ per year.
Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.
ROLE OVERVIEW
To further elevate and enhance our operations, we are seeking an accomplished Cloak Room Attendant to contribute and deliver on the club’s success, providing exceptional experiences for our members. As one of the first and last points of contact for members and guests, you will play an important role in delivering a seamless and welcoming experience throughout their visit. This position requires an individual with excellent presentation, strong organisational skills, and a warm, attentive approach to service. The successful candidate will be responsible for managing guests’ belongings with the utmost care and discretion while maintaining an efficient and well‑organised cloakroom operation in a fast‑paced luxury hospitality environment. You will work closely with the reception, membership, and operations teams to ensure exceptional service standards are upheld at all times.
RESPONSIBILITIES
- Welcome members and guests warmly upon arrival and assist with coats, bags, umbrellas, and personal belongings
- Safely store and accurately manage all items checked into the cloakroom
- Issue and manage cloakroom tickets efficiently and professionally
- Ensure the cloakroom area is kept clean, organised, and presentable at all times
- Assist guests promptly with the collection and return of belongings
- Handle guest enquiries and requests in a professional and courteous manner
- Report any lost property, security concerns, or guest incidents to management promptly
- Work collaboratively with reception and operational teams to ensure a smooth guest experience
- Maintain discretion and confidentiality regarding members and guests at all times
- Adhere to all health, safety, and company procedures
REQUIREMENTS
- Previous luxury customer‑service experience, ideally in hospitality preferred
- Excellent interpersonal and communication skills
- Professional presentation and demeanour
- Strong organisational skills and attention to detail
- Ability to remain calm and efficient in a busy environment
- Reliable, punctual, and service‑oriented approach
- Ability to work flexible hours, including evenings and weekends where required
- Understanding of luxury service standards
- Experience handling high guest volumes in past‑paced environment preferred
WHAT WE OFFER
- Best‑in‑class salary
- Family meal on shift
- Industry‑leading Learning & Development opportunities
- Pension scheme – including employer contributions.
- Annual staff award ceremony and party
- More benefits to be set up as we open
Cloakroom Attendant in City of Westminster employer: The Pembroke Club - Reception
The Pembroke, located in the vibrant heart of Belgravia, is an exceptional employer that prides itself on creating a welcoming and luxurious environment for both staff and members. With a strong focus on employee growth through industry-leading learning and development opportunities, as well as a supportive work culture that values professionalism and teamwork, The Pembroke offers a unique chance to be part of a prestigious club that celebrates eclectic living and exceptional service. Enjoy competitive salaries, family meals on shift, and a range of benefits that enhance your experience in the hospitality sector.
Contact Details:
The Pembroke Club - Reception Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cloakroom Attendant in City of Westminster
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around The Pembroke and soak in the atmosphere. Familiarising yourself with the club's vibe will help you connect better during your conversation.
✨Tip Number 2
Practice your warm welcome! As a Cloakroom Attendant, first impressions matter. Try rehearsing how you'd greet members and guests, ensuring you come across as friendly and approachable.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you managed multiple tasks efficiently. This will demonstrate your ability to handle the fast-paced environment at The Pembroke.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. It shows initiative and enthusiasm, which are key traits for delivering exceptional service.
We think you need these skills to ace Cloakroom Attendant in City of Westminster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our club's vibrant atmosphere.
Tailor Your Experience:Make sure to highlight any previous luxury customer-service experience you have. We’re looking for someone who understands the importance of a warm welcome and can manage belongings with care, so relate your past roles to what we do at The Pembroke.
Be Detail-Oriented:Attention to detail is key in this role. When you write your application, double-check for any typos or errors. A polished application reflects your professionalism and organisational skills, which are crucial for a Cloakroom Attendant.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Pembroke!
How to prepare for a job interview at The Pembroke Club - Reception
✨Know the Club Inside Out
Before your interview, take some time to research The Pembroke. Understand its history, values, and what makes it unique. This will not only impress the interviewers but also help you align your answers with the club's ethos.
✨Showcase Your Customer Service Skills
As a Cloakroom Attendant, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to remain calm under pressure and how you handle busy environments.
✨Dress to Impress
Given the luxury setting of The Pembroke, your presentation matters. Dress smartly and professionally for the interview. This shows that you understand the importance of appearance in a high-end hospitality environment.
✨Practice Your Communication Skills
Strong interpersonal skills are crucial for this role. Practice answering common interview questions clearly and confidently. Consider role-playing with a friend to get comfortable with articulating your thoughts and demonstrating your warm, attentive approach.
