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- Tasks: Lead the dining experience and ensure exceptional service at our exclusive members' club.
- Company: The Pembroke, a unique and sophisticated private members' club in Belgravia.
- Benefits: Competitive salary, family meals, and industry-leading learning opportunities.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a vibrant team and create memorable experiences for our distinguished members.
- Qualifications: Experience in luxury restaurant management and strong leadership skills.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business. A brand‑new and exclusive members’ club represents a pinnacle of sophistication and elegance. We are dedicated to offering unparalleled services and creating memorable experiences for our distinguished members.
Role Overview
To further elevate and enhance our operations, we are seeking an accomplished Floor & Restaurant Manager to contribute and deliver on the club’s success, providing exceptional experiences for our members. The Floor & Restaurant Manager will lead the dining experience within the exclusive new private members’ club. Reporting directly to the Club Manager, this is a senior, hands‑on leadership role with full ownership of the restaurant floor, team performance, and member experience within the space. The role carries significant responsibility and autonomy, acting as the key operational and service lead for the restaurant. The successful candidate will combine exceptional hospitality instincts with strong commercial awareness, team leadership, and an unwavering commitment to delivering a refined, discreet and highly personalised member experience.
Responsibilities
- Take full ownership of the restaurant floor, ensuring exceptional service standards are consistently delivered.
- Lead, inspire, and develop the front‑of‑house team, fostering a culture of excellence, accountability, and professionalism.
- Act as the primary point of contact for members within the restaurant, building strong relationships and anticipating individual preferences.
- Drive a seamless and elevated guest journey, from arrival through to departure.
- Oversee daily operations, including service flow, reservations, staffing levels, and floor management.
- Ensure the team is impeccably presented, well-briefed, and aligned with the club’s service ethos.
- Handle member feedback and resolve any issues with discretion, confidence, and efficiency.
- Collaborate closely with the kitchen, bar, reception, reservation and wider club teams to ensure cohesive operations.
- Monitor and manage staffing, rotas, and labour efficiency in line with business needs.
- Maintain oversight of stock, ordering, and cost control in partnership with relevant departments.
- Uphold all health, safety, licensing, and compliance standards.
- Support the Club Manager with reporting, performance analysis, and continuous improvement initiatives.
- Contribute to the evolution of the restaurant offering, including service style, programming and member engagement.
Requirements
- Significant experience in a senior restaurant or floor management role within a luxury restaurant, hotel, or private members’ club.
- Proven leadership ability, with a track record of building, managing and developing high‑performing teams.
- Exceptional service standards with a deep understanding of refined, personalised hospitality.
- Strong presence on the floor, with confidence in engaging a discerning membership base.
- Excellent organisational and operational management skills.
- Commercial awareness, including labour control, cost management and performance optimisation.
- Outstanding communication and interpersonal skills.
- Ability to remain composed and decisive in a fast‑paced, high‑pressure environment.
- Impeccable grooming and professional presentation.
- High level of discretion and understanding of private members’ club culture.
- Flexibility to work evenings, weekends and peak service periods.
What We Offer
- Best‑in‑class salary.
- Family meal on shift.
- Industry‑leading learning & development opportunities.
- Pension scheme – including employer contributions.
- Annual staff award ceremony and party.
- More benefits to be set up as we open.
Restaurant/Floor Manager in London employer: The Pembroke Club London
Contact Detail:
The Pembroke Club London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant/Floor Manager in London
✨Tip Number 1
Network like a pro! Get out there and mingle with industry folks. Attend events, join hospitality groups, and connect with people on LinkedIn. You never know who might have the inside scoop on that perfect Floor Manager role!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Share stories about your experiences and how you’ve created memorable moments for guests in the past.
✨Tip Number 3
Be proactive! If you see a job you fancy, don’t just wait for the application process. Reach out directly to the hiring manager or team. A friendly email expressing your interest can set you apart from the crowd.
✨Tip Number 4
Keep it classy! When you’re interviewing, remember to dress the part and maintain a professional demeanour. This is especially important in the luxury sector, where first impressions count. And hey, don’t forget to apply through our website for the best chances!
We think you need these skills to ace Restaurant/Floor Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences have shaped your approach to providing exceptional service and creating memorable moments for guests.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific requirements of the Floor & Restaurant Manager role. Highlight your leadership skills and any relevant experience in luxury settings, as this will resonate with us at The Pembroke.
Be Authentic: We appreciate authenticity! Share your unique story and what drives you in the hospitality world. This helps us get a sense of who you are beyond your qualifications and how you might fit into our vibrant club culture.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This ensures it reaches the right people and allows us to review your details efficiently. We can’t wait to hear from you!
How to prepare for a job interview at The Pembroke Club London
✨Know the Club Inside Out
Before your interview, make sure you research The Pembroke thoroughly. Understand its history, values, and what makes it unique in the heart of Belgravia. This knowledge will not only impress the interviewers but also help you articulate how you can contribute to enhancing the member experience.
✨Showcase Your Leadership Skills
As a Floor & Restaurant Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards. Highlight your ability to inspire and develop others, as this is crucial for the role.
✨Demonstrate Exceptional Service Standards
Be ready to discuss your understanding of refined, personalised hospitality. Think of specific instances where you've gone above and beyond for guests. This will show that you have the instincts needed to create memorable experiences for members at The Pembroke.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle high-pressure situations. Practice responses to scenarios like managing a busy service or addressing member complaints discreetly. This will demonstrate your composure and decisiveness, which are key traits for this role.