At a Glance
- Tasks: Welcome guests, manage belongings, and ensure a seamless cloakroom experience.
- Company: The Pembroke, a unique club in the heart of Belgravia.
- Benefits: Competitive salary, family meals, learning opportunities, and a pension scheme.
- Other info: Flexible hours with opportunities for growth in a fast-paced environment.
- Why this job: Join a vibrant team and create memorable experiences for our members.
- Qualifications: Previous luxury customer service experience and strong organisational skills.
The predicted salary is between 22000 - 26000 £ per year.
Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.
The Reception department is the voice and face of The Pembroke ensuring each person entering the building receives a warm welcome.
Role Overview
To further elevate and enhance our operations, we are seeking an accomplished Cloak Room Attendant to contribute and deliver on the club’s success, providing exceptional experiences for our members. As one of the first and last points of contact for members and guests, you will play an important role in delivering a seamless and welcoming experience throughout their visit. This position requires an individual with excellent presentation, strong organisational skills, and a warm, attentive approach to service. The successful candidate will be responsible for managing guests’ belongings with the utmost care and discretion while maintaining an efficient and well‑organised cloakroom operation in a fast‑paced luxury hospitality environment. You will work closely with the reception, membership, and operations teams to ensure exceptional service standards are upheld at all times.
Responsibilities
- Welcome members and guests warmly upon arrival and assist with coats, bags, umbrellas, and personal belongings.
- Safely store and accurately manage all items checked into the cloakroom.
- Issue and manage cloakroom tickets efficiently and professionally.
- Ensure the cloakroom area is kept clean, organised, and presentable at all times.
- Assist guests promptly with the collection and return of belongings.
- Handle guest enquiries and requests in a professional and courteous manner.
- Report any lost property, security concerns, or guest incidents to management promptly.
- Work collaboratively with reception and operational teams to ensure a smooth guest experience.
- Maintain discretion and confidentiality regarding members and guests at all times.
- Adhere to all health, safety, and company procedures.
Requirements
- Previous luxury customer‑service experience, ideally in hospitality.
- Excellent interpersonal and communication skills.
- Professional presentation and demeanour.
- Strong organisational skills and attention to detail.
- Ability to remain calm and efficient in a busy environment.
- Reliable, punctual, and service‑oriented approach.
- Ability to work flexible hours, including evenings and weekends where required.
- Understanding of luxury service standards.
- Experience handling high guest volumes in past‑paced environment preferred.
What We Offer
- Best‑in‑class salary.
- Family meal on shift.
- Industry‑leading Learning & Development opportunities.
- Pension scheme – including employer contributions.
- Annual staff award ceremony and party.
- More benefits to be set up as we open.
Cloakroom Attendant in London employer: The Pembroke Club London
The Pembroke, located in the vibrant heart of Belgravia, is an exceptional employer that prides itself on creating a warm and welcoming atmosphere for both members and staff. With a commitment to excellence, we offer industry-leading learning and development opportunities, a competitive salary, and a supportive work culture that values teamwork and personal growth. Join us to be part of a unique club experience where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Cloakroom Attendant in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Cloakroom Attendant role at The Pembroke.
✨Tip Number 2
Dress to impress! Since this role is all about presentation, make sure you show up looking sharp for any interviews or meet-ups. It’s your chance to showcase your professional demeanour right from the start.
✨Tip Number 3
Practice your warm welcome! As a Cloakroom Attendant, you'll be one of the first faces guests see. Practise how you’d greet someone and handle their belongings with care. A friendly approach can set the tone for their entire experience.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining The Pembroke family. It shows initiative and enthusiasm, which we value highly.
We think you need these skills to ace Cloakroom Attendant in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at The Pembroke.
Tailor Your Experience:Make sure to highlight any previous luxury customer-service experience you have. We’re looking for someone who understands the importance of a warm welcome and can manage guests’ belongings with care, so relate your past roles to what we do!
Attention to Detail is Key:In a fast-paced environment like ours, attention to detail is crucial. Be sure to mention specific examples of how you've maintained organisation and professionalism in previous jobs, especially in hospitality settings.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Pembroke.
How to prepare for a job interview at The Pembroke Club London
✨Know the Club Inside Out
Before your interview, take some time to research The Pembroke. Understand its history, values, and what makes it unique. This will not only impress the interviewers but also help you align your answers with the club's ethos.
✨Showcase Your Customer Service Skills
As a Cloakroom Attendant, you'll be the first point of contact for members and guests. Prepare examples from your past experiences where you've provided exceptional service. Highlight your ability to remain calm under pressure and how you handle guest enquiries with professionalism.
✨Dress to Impress
Presentation is key in a luxury environment. Make sure you dress smartly and appropriately for the interview. This shows that you understand the importance of professional appearance and are ready to represent The Pembroke.
✨Practice Your Organisational Skills
Since the role requires strong organisational skills, think of ways to demonstrate this during your interview. You could discuss how you manage tasks efficiently or share a story about a time you successfully handled a busy situation while keeping everything in order.
