At a Glance
- Tasks: Lead the restaurant floor, ensuring exceptional service and memorable experiences for our members.
- Company: Exclusive private members' club in the heart of Belgravia, offering sophistication and elegance.
- Benefits: Best-in-class salary, family meals, learning opportunities, pension scheme, and annual staff awards.
- Other info: Opportunity for career growth in a vibrant and prestigious environment.
- Why this job: Join a dynamic team and elevate the dining experience in a luxurious setting.
- Qualifications: Experience in luxury hospitality, strong leadership skills, and a passion for personalised service.
The predicted salary is between 30000 - 32450 £ per year.
Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business. A brand‑new and exclusive members’ club represents a pinnacle of sophistication and elegance. We are dedicated to offering unparalleled services and creating memorable experiences for our distinguished members.
Role Overview
To further elevate and enhance our operations, we are seeking an accomplished Floor & Restaurant Manager to contribute and deliver on the club’s success, providing exceptional experiences for our members. The Floor & Restaurant Manager will lead the dining experience within the exclusive new private members’ club. Reporting directly to the Club Manager, this is a senior, hands‑on leadership role with full ownership of the restaurant floor, team performance, and member experience within the space. The role carries significant responsibility and autonomy, acting as the key operational and service lead for the restaurant. The successful candidate will combine exceptional hospitality instincts with strong commercial awareness, team leadership, and an unwavering commitment to delivering a refined, discreet and highly personalised member experience.
Responsibilities
- Take full ownership of the restaurant floor, ensuring exceptional service standards are consistently delivered.
- Lead, inspire, and develop the front‑of‑house team, fostering a culture of excellence, accountability, and professionalism.
- Act as the primary point of contact for members within the restaurant, building strong relationships and anticipating individual preferences.
- Drive a seamless and elevated guest journey, from arrival through to departure.
- Oversee daily operations, including service flow, reservations, staffing levels, and floor management.
- Ensure the team is impeccably presented, well-briefed, and aligned with the club’s service ethos.
- Handle member feedback and resolve any issues with discretion, confidence, and efficiency.
- Collaborate closely with the kitchen, bar, reception, reservation and wider club teams to ensure cohesive operations.
- Monitor and manage staffing, rotas, and labour efficiency in line with business needs.
- Maintain oversight of stock, ordering, and cost control in partnership with relevant departments.
- Uphold all health, safety, licensing, and compliance standards.
- Support the Club Manager with reporting, performance analysis, and continuous improvement initiatives.
- Contribute to the evolution of the restaurant offering, including service style, programming and member engagement.
Requirements
- Significant experience in a senior restaurant or floor management role within a luxury restaurant, hotel, or private members’ club.
- Proven leadership ability, with a track record of building, managing and developing high‑performing teams.
- Exceptional service standards with a deep understanding of refined, personalised hospitality.
- Strong presence on the floor, with confidence in engaging a discerning membership base.
- Excellent organisational and operational management skills.
- Commercial awareness, including labour control, cost management and performance optimisation.
- Outstanding communication and interpersonal skills.
- Ability to remain composed and decisive in a fast‑paced, high‑pressure environment.
- Impeccable grooming and professional presentation.
- High level of discretion and understanding of private members’ club culture.
- Flexibility to work evenings, weekends and peak service periods.
What We Offer
- Best‑in‑class salary.
- Family meal on shift.
- Industry‑leading learning & development opportunities.
- Pension scheme – including employer contributions.
- Annual staff award ceremony and party.
- More benefits to be set up as we open.
Floor Manager employer: The Pembroke Club London
The Pembroke is an exceptional employer, offering a vibrant work culture in the heart of Belgravia, London. With competitive salaries, comprehensive benefits, and a strong focus on learning and development, employees have the opportunity to grow alongside some of the most influential figures in the hospitality industry. Join us in creating a unique experience at one of London's largest new clubs, where every day brings the chance to engage with eclectic living and dynamic events.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Pembroke Club London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Pembroke Club London
Don't be shy about reaching out to The Pembroke Club London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Pembroke Club London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Pembroke Club London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
