At a Glance
- Tasks: Welcome guests, manage belongings, and ensure a seamless experience in a luxury environment.
- Company: The Pembroke, a unique club in the heart of Belgravia.
- Benefits: Competitive salary, family meals, learning opportunities, and a pension scheme.
- Other info: Flexible hours with opportunities for growth in a fast-paced setting.
- Why this job: Join a vibrant team and create memorable experiences for our eclectic members.
- Qualifications: Previous luxury customer service experience and strong organisational skills.
The predicted salary is between 22000 - 26000 £ per year.
Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.
The Reception department is the voice and face of The Pembroke ensuring each person entering the building receives a warm welcome.
Role Overview
To further elevate and enhance our operations, we are seeking an accomplished Cloak Room Attendant to contribute and deliver on the club’s success, providing exceptional experiences for our members. As one of the first and last points of contact for members and guests, you will play an important role in delivering a seamless and welcoming experience throughout their visit. This position requires an individual with excellent presentation, strong organisational skills, and a warm, attentive approach to service. The successful candidate will be responsible for managing guests’ belongings with the utmost care and discretion while maintaining an efficient and well‑organised cloakroom operation in a fast‑paced luxury hospitality environment. You will work closely with the reception, membership, and operations teams to ensure exceptional service standards are upheld at all times.
Responsibilities
- Welcome members and guests warmly upon arrival and assist with coats, bags, umbrellas, and personal belongings
- Safely store and accurately manage all items checked into the cloakroom
- Issue and manage cloakroom tickets efficiently and professionally
- Ensure the cloakroom area is kept clean, organised, and presentable at all times
- Assist guests promptly with the collection and return of belongings
- Handle guest enquiries and requests in a professional and courteous manner
- Report any lost property, security concerns, or guest incidents to management promptly
- Work collaboratively with reception and operational teams to ensure a smooth guest experience
- Maintain discretion and confidentiality regarding members and guests at all times
- Adhere to all health, safety, and company procedures
Requirements
- Previous luxury customer‑service experience, ideally in hospitality
- Excellent interpersonal and communication skills
- Professional presentation and demeanour
- Strong organisational skills and attention to detail
- Ability to remain calm and efficient in a busy environment
- Reliable, punctual, and service‑oriented approach
- Ability to work flexible hours, including evenings and weekends where required
- Understanding of luxury service standards
- Experience handling high guest volumes in past‑paced environment preferred
What We Offer
- Best‑in‑class salary
- Family meal on shift
- Industry‑leading Learning & Development opportunities
- Pension scheme – including employer contributions
- Annual staff award ceremony and party
- More benefits to be set up as we open
Cloakroom Attendant employer: The Pembroke Club London
The Pembroke, located in the vibrant heart of Belgravia, is an exceptional employer that prides itself on creating a warm and welcoming atmosphere for both staff and members. With a commitment to excellence, we offer industry-leading learning and development opportunities, a competitive salary, and a supportive work culture that values teamwork and personal growth. Join us to be part of a unique club experience where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Cloakroom Attendant
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around The Pembroke. Familiarise yourself with the atmosphere and vibe, so you can speak confidently about how you’d fit into their unique culture.
✨Tip Number 2
Practice your warm welcome! As a Cloakroom Attendant, first impressions matter. Role-play greeting guests with a friend to nail that friendly, professional tone that The Pembroke values.
✨Tip Number 3
Show off your organisational skills! Think of examples from past experiences where you’ve managed multiple tasks efficiently. This will demonstrate your ability to keep the cloakroom running smoothly in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the team at The Pembroke right from the start!
We think you need these skills to ace Cloakroom Attendant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and what makes you a great fit for The Pembroke.
Tailor Your Experience:Make sure to highlight any previous luxury customer-service experience you have. We’re looking for someone who understands the importance of a warm welcome and can manage guests’ belongings with care, so connect your past roles to this position.
Be Organised:Just like in the cloakroom, organisation is key! Structure your application clearly, making it easy for us to see your skills and experiences. A well-organised application reflects the attention to detail we value at The Pembroke.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Pembroke!
How to prepare for a job interview at The Pembroke Club London
✨Know the Club Inside Out
Before your interview, take some time to research The Pembroke. Understand its history, values, and what makes it unique. This will not only impress the interviewers but also help you align your answers with the club's ethos.
✨Showcase Your Customer Service Skills
As a Cloakroom Attendant, you'll be the first point of contact for guests. Prepare examples from your past experiences where you provided exceptional service. Highlight your ability to remain calm under pressure and how you handle guest enquiries with professionalism.
✨Dress to Impress
Presentation is key in luxury hospitality. Make sure you dress smartly for your interview, reflecting the high standards of The Pembroke. A polished appearance will demonstrate your understanding of the role and the environment you'll be working in.
✨Practice Your Organisational Skills
The role requires strong organisational abilities. Think of scenarios where you've successfully managed multiple tasks or handled high volumes of guests. Be ready to discuss how you keep things tidy and efficient, especially in a fast-paced setting.
