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- Tasks: Welcome members and guests, manage bookings, and ensure a seamless experience.
- Company: Luxury private members' club focused on exceptional hospitality.
- Benefits: Competitive salary, family meals, learning opportunities, and pension scheme.
- Other info: Flexible hours with opportunities for growth and recognition.
- Why this job: Join a dynamic team and create memorable experiences for our valued members.
- Qualifications: Experience in luxury hospitality, strong communication skills, and a polished appearance.
The predicted salary is between 30000 - 40000 £ per year.
To further elevate and enhance our operations, we are seeking an accomplished Host & Club Receptionist to contribute and deliver on the club’s success, providing exceptional experiences for our members. The ideal candidate is a polished, personable, and highly professional Receptionist with experience in luxury hospitality or private member clubs. As the first point of contact, this role is central to creating a warm, seamless, and discreet arrival experience for members and their guests.
Working across reception and reservations touchpoints, the Host & Club Receptionist will manage bookings, welcome members, and coordinate closely with the wider floor and reservations teams to ensure a smooth and highly personalized journey throughout the club. The ideal candidate combines natural hosting ability with strong organisational skills and attention to detail.
RESPONSIBILITIES- Deliver a warm, polished, and professional welcome to all members and guests upon arrival
- Manage check‑ins and reservations efficiently, ensuring accuracy and attention to detail
- Handle incoming calls, emails, and booking requests in a timely and professional manner
- Maintain up‑to‑date and detailed member profiles, including preferences and notes
- Coordinate with restaurant, bar, and floor teams to manage guest flow across the club
- Assist with table allocation, waitlists, and real-time booking adjustments
- Support VIP arrivals and special requests, ensuring a seamless and personalized experience
- Maintain the reception area to the highest standards of presentation and organisation
- Provide information about the club’s facilities, events, and offerings confidently and accurately
- Handle member enquiries and feedback with discretion and professionalism
- Support the wider reception, reservations and front‑of‑house team as required during busy periods
- Uphold all data protection, privacy, and security standards
- Previous experience in a host, receptionist, or front‑of‑house role within a luxury hospitality or private members’ club environment preferred
- Strong interpersonal and communication skills, with a natural ability to engage guests
- Professional, polished appearance and demeanour
- Excellent organisational skills and attention to detail
- Ability to multitask and remain composed in a fast‑paced environment
- Positive, proactive, and team‑oriented attitude
- Basic experience with reservations or booking systems is advantageous
- High level of discretion and understanding of private members’ club culture
- Flexibility to work evenings, weekends, and peak operational periods
- A genuine passion for hospitality and delivering exceptional guest experiences
- Best-in-class salary
- Family meal on shift
- Industry‑leading Learning & Development opportunities
- Pension scheme – including employer contributions
- Annual staff award ceremony and party
- More benefits to be set up as we open
Host / Club Reception employer: The Pembroke Club - Library & Study
Contact Detail:
The Pembroke Club - Library & Study Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host / Club Reception
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury hospitality scene. Attend events, join relevant groups, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your hosting skills! Role-play with friends or family to nail that warm, polished welcome. Remember, first impressions count, so make sure you can effortlessly engage and charm potential employers.
✨Tip Number 3
Stay organised! Keep track of all your applications and follow-ups. Use a simple spreadsheet to note down where you've applied, any contacts you've made, and when to check back in. This will help you stay on top of your game.
✨Tip Number 4
Apply through our website! We’ve got some fantastic opportunities waiting for you. Make sure to showcase your personality and passion for hospitality in your application – we love seeing genuine enthusiasm!
We think you need these skills to ace Host / Club Reception
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with people.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury hospitality or private member clubs. We’re looking for specific examples that showcase your skills in managing bookings and providing exceptional service.
Attention to Detail is Key: Since this role requires a keen eye for detail, ensure your application is free from typos and errors. A polished application reflects your professionalism and attention to detail, which we value highly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Pembroke Club - Library & Study
✨Know the Club Inside Out
Before your interview, make sure to research the club thoroughly. Familiarise yourself with its facilities, events, and offerings. This will not only show your genuine interest but also help you answer questions confidently and accurately.
✨Polish Your Professional Demeanour
As a Host & Club Receptionist, your appearance and demeanour are crucial. Dress smartly and practice your body language. A warm smile and a confident handshake can set the tone for a positive interaction right from the start.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks efficiently. Think of examples from your past experiences where you successfully handled check-ins, reservations, or guest requests while maintaining attention to detail.
✨Demonstrate Your Passion for Hospitality
During the interview, express your enthusiasm for providing exceptional guest experiences. Share stories that highlight your commitment to hospitality and how you’ve gone above and beyond to ensure guests feel valued and welcomed.