At a Glance
- Tasks: Lead a section in a luxury restaurant, delivering exceptional service to members.
- Company: Join a prestigious private members' club with a focus on excellence.
- Benefits: Competitive salary, family meals, and top-notch training opportunities.
- Other info: Enjoy a dynamic work environment with opportunities for growth and recognition.
- Why this job: Elevate your hospitality career while creating memorable experiences for VIP guests.
- Qualifications: Experience in luxury dining and strong leadership skills required.
To further elevate and enhance our operations, we are seeking an accomplished Head Waiter to contribute and deliver on the club’s success, providing exceptional experiences for our members. The ideal candidate is polished, service-driven, and experienced within the luxury hospitality and private members clubs. This is a floor‑based junior leadership role, responsible for leading a section of the restaurant / bar while supporting the wider management team in delivering a seamless, refined, and highly personalised member experience.
RESPONSIBILITIES
- Take ownership of a section, ensuring exceptional, attentive, and well‑paced service at all times.
- Lead by example on the floor, demonstrating impeccable service standards and professionalism.
- Support the Floor Manager / Maître d’ / Late‑Night Manager in coordinating service and maintaining smooth operations.
- Supervise and guide waiters and commis waiters, providing direction and on‑the‑job training.
- Ensure all team members are well‑briefed on menus, specials, and member preferences.
- Build strong relationships with members, offering a personalised and discreet service experience.
- Handle more complex tables, VIP guests, and special requests with confidence.
- Monitor service flow within the section, anticipating challenges and resolving issues proactively.
- Liaise closely with the kitchen and bar to ensure accuracy and timing of orders.
- Maintain high standards of presentation, cleanliness, and mise en place across the section.
- Assist with opening and closing duties, ensuring readiness for service.
- Support in handling guest feedback and resolving minor issues before escalation.
- Uphold all health, safety, and hygiene standards.
REQUIREMENTS
- Proven experience as a Head Waiter or Senior Waiter in a luxury restaurant, hotel, or private members’ club.
- Strong leadership skills with experience supervising and mentoring junior team members.
- Excellent knowledge of food, wine, and beverage service.
- Exceptional attention to detail and commitment to high service standards.
- Confident, professional, and guest‑focused approach.
- Strong communication and organisational skills.
- Ability to manage a busy section and multitask effectively under pressure.
- Impeccable grooming and presentation.
- Positive, proactive, and team‑oriented attitude.
- High level of discretion and understanding of private members’ club service.
- Flexibility to work evenings, weekends, and late shifts.
WHAT WE OFFER
- Best‑in‑class salary.
- Family meal on shift.
- Industry‑leading Learning & Development opportunities.
- Pension scheme – including employer contributions.
- Annual staff award ceremony and party.
- More benefits to be set up as we open.
Head Waiter employer: The Pembroke Club - Library & Study
Join our prestigious private members club as a Head Waiter, where you will be part of a dynamic team dedicated to delivering exceptional service in a luxurious environment. We pride ourselves on fostering a supportive work culture that prioritises employee growth through industry-leading training and development opportunities, alongside competitive salaries and unique benefits such as family meals and annual celebrations. Experience the satisfaction of building lasting relationships with our members while working in an elegant setting that values professionalism and attention to detail.
Contact Details:
The Pembroke Club - Library & Study Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Pembroke Club - Library & Study. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Pembroke Club - Library & Study
Don't be shy about reaching out to The Pembroke Club - Library & Study directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Waiter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Pembroke Club - Library & Study and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Pembroke Club - Library & Study
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
