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- Tasks: Welcome members and guests, manage bookings, and ensure a seamless club experience.
- Company: Luxury private members' club focused on exceptional hospitality.
- Benefits: Competitive salary, family meals, learning opportunities, and pension scheme.
- Other info: Flexible hours with opportunities for growth and recognition.
- Why this job: Join a vibrant team and create memorable experiences for our exclusive members.
- Qualifications: Experience in luxury hospitality, strong communication skills, and a polished appearance.
The predicted salary is between 30000 - 40000 £ per year.
To further elevate and enhance our operations, we are seeking an accomplished Host & Club Receptionist to contribute and deliver on the club’s success, providing exceptional experiences for our members. The ideal candidate is a polished, personable, and highly professional Receptionist with experience in luxury hospitality or private member clubs. As the first point of contact, this role is central to creating a warm, seamless, and discreet arrival experience for members and their guests.
Working across reception and reservations touchpoints, the Host & Club Receptionist will manage bookings, welcome members, and coordinate closely with the wider floor and reservations teams to ensure a smooth and highly personalized journey throughout the club. The ideal candidate combines natural hosting ability with strong organisational skills and attention to detail.
RESPONSIBILITIES- Deliver a warm, polished, and professional welcome to all members and guests upon arrival.
- Manage check‑ins and reservations efficiently, ensuring accuracy and attention to detail.
- Handle incoming calls, emails, and booking requests in a timely and professional manner.
- Maintain up‑to‑date and detailed member profiles, including preferences and notes.
- Coordinate with restaurant, bar, and floor teams to manage guest flow across the club.
- Assist with table allocation, waitlists, and real-time booking adjustments.
- Support VIP arrivals and special requests, ensuring a seamless and personalized experience.
- Maintain the reception area to the highest standards of presentation and organisation.
- Provide information about the club’s facilities, events, and offerings confidently and accurately.
- Handle member enquiries and feedback with discretion and professionalism.
- Support the wider reception, reservations and front‑of‑house team as required during busy periods.
- Uphold all data protection, privacy, and security standards.
- Previous experience in a host, receptionist, or front‑of‑house role within a luxury hospitality or private members’ club environment preferred.
- Strong interpersonal and communication skills, with a natural ability to engage guests.
- Professional, polished appearance and demeanour.
- Excellent organisational skills and attention to detail.
- Ability to multitask and remain composed in a fast‑paced environment.
- Positive, proactive, and team‑oriented attitude.
- Basic experience with reservations or booking systems is advantageous.
- High level of discretion and understanding of private members’ club culture.
- Flexibility to work evenings, weekends, and peak operational periods.
- A genuine passion for hospitality and delivering exceptional guest experiences.
- Best-in-class salary.
- Family meal on shift.
- Industry‑leading Learning & Development opportunities.
- Pension scheme – including employer contributions.
- Annual staff award ceremony and party.
- More benefits to be set up as we open.
Host / Club Reception in City of Westminster employer: The Pembroke Club - Library & Study
Contact Detail:
The Pembroke Club - Library & Study Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host / Club Reception in City of Westminster
✨Tip Number 1
First impressions matter, so make sure you nail that initial interaction! When you get the chance to meet your potential employer, be warm and engaging. Show off your personality and professionalism – it’s all about creating that welcoming vibe they’re looking for.
✨Tip Number 2
Do your homework on the club before your interview. Familiarise yourself with their facilities, events, and offerings. This way, you can confidently chat about how you can enhance the member experience and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Be ready to showcase your organisational skills! During the interview, share examples of how you’ve managed bookings or handled busy periods in the past. They’ll want to see that you can keep things running smoothly, even when the pressure’s on.
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Host / Club Reception in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with people.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury hospitality or private member clubs. We’re looking for specific examples that showcase your skills in managing bookings and providing exceptional service.
Attention to Detail is Key: As a Host & Club Receptionist, attention to detail is crucial. Ensure your application is free from typos and errors, and pay close attention to the details in the job description to align your skills with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at The Pembroke Club - Library & Study
✨Know the Club Inside Out
Before your interview, make sure to research the club thoroughly. Familiarise yourself with its facilities, events, and offerings. This will not only show your genuine interest but also help you answer questions confidently and accurately.
✨Polish Your Professional Demeanour
As a Host & Club Receptionist, your appearance and demeanour are crucial. Dress smartly and practice your body language. A warm smile and a confident handshake can set the tone for a positive interaction right from the start.
✨Showcase Your Interpersonal Skills
Prepare examples of how you've successfully engaged with guests in previous roles. Highlight your ability to handle enquiries and feedback with discretion and professionalism, as this is key in creating a seamless experience for members.
✨Demonstrate Organisational Prowess
Be ready to discuss how you manage multiple tasks in a fast-paced environment. Share specific instances where your attention to detail and organisational skills made a difference, especially in managing bookings or coordinating with teams.