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- Tasks: Lead a section in a luxury restaurant, delivering exceptional service to members.
- Company: Join a prestigious private members' club with a focus on excellence.
- Benefits: Competitive salary, family meals, and industry-leading training opportunities.
- Other info: Flexible hours with opportunities for growth in a dynamic environment.
- Why this job: Elevate your hospitality career while creating memorable experiences for VIP guests.
- Qualifications: Experience in luxury dining and strong leadership skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
To further elevate and enhance our operations, we are seeking an accomplished Head Waiter to contribute and deliver on the club’s success, providing exceptional experiences for our members. The ideal candidate is polished, service-driven, and experienced within the luxury hospitality and private members clubs. This is a floor‑based junior leadership role, responsible for leading a section of the restaurant / bar while supporting the wider management team in delivering a seamless, refined, and highly personalised member experience.
RESPONSIBILITIES
- Take ownership of a section, ensuring exceptional, attentive, and well‑paced service at all times.
- Lead by example on the floor, demonstrating impeccable service standards and professionalism.
- Support the Floor Manager / Maître d’ / Late‑Night Manager in coordinating service and maintaining smooth operations.
- Supervise and guide waiters and commis waiters, providing direction and on‑the‑job training.
- Ensure all team members are well‑briefed on menus, specials, and member preferences.
- Build strong relationships with members, offering a personalised and discreet service experience.
- Handle more complex tables, VIP guests, and special requests with confidence.
- Monitor service flow within the section, anticipating challenges and resolving issues proactively.
- Liaise closely with the kitchen and bar to ensure accuracy and timing of orders.
- Maintain high standards of presentation, cleanliness, and mise en place across the section.
- Assist with opening and closing duties, ensuring readiness for service.
- Support in handling guest feedback and resolving minor issues before escalation.
- Uphold all health, safety, and hygiene standards.
REQUIREMENTS
- Proven experience as a Head Waiter or Senior Waiter in a luxury restaurant, hotel, or private members’ club.
- Strong leadership skills with experience supervising and mentoring junior team members.
- Excellent knowledge of food, wine, and beverage service.
- Exceptional attention to detail and commitment to high service standards.
- Confident, professional, and guest‑focused approach.
- Strong communication and organisational skills.
- Ability to manage a busy section and multitask effectively under pressure.
- Impeccable grooming and presentation.
- Positive, proactive, and team‑oriented attitude.
- High level of discretion and understanding of private members’ club service.
- Flexibility to work evenings, weekends, and late shifts.
WHAT WE OFFER
- Best‑in‑class salary.
- Family meal on shift.
- Industry‑leading Learning & Development opportunities.
- Pension scheme – including employer contributions.
- Annual staff award ceremony and party.
- More benefits to be set up as we open.
Head Waiter in City of Westminster employer: The Pembroke Club - Library & Study
Contact Detail:
The Pembroke Club - Library & Study Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter in City of Westminster
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury hospitality scene. Attend industry events, join relevant groups on social media, and don’t be shy to reach out to potential employers directly. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills in person! If you can, ask for a trial shift or an informal chat at the venue. This gives you a chance to demonstrate your impeccable service standards and professionalism while also getting a feel for the team and the environment.
✨Tip Number 3
Be prepared to talk about your experiences! When you land that interview, come armed with examples of how you've led a team, handled VIP guests, or resolved tricky situations. This will show them you’re not just about the talk but can walk the walk too.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets into the right hands quickly. Let’s get you that Head Waiter role!
We think you need these skills to ace Head Waiter in City of Westminster
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your experience in luxury hospitality. We want to see how you've led teams and provided exceptional service in similar environments. Use specific examples to really make your application stand out!
Be Personal and Professional: Remember, this role is all about providing a personalised experience for our members. In your application, let your personality shine through while maintaining professionalism. We love seeing candidates who can balance both!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We appreciate when candidates take the time to connect their background with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at The Pembroke Club - Library & Study
✨Know Your Menu Inside Out
Make sure you’re well-versed in the menu, specials, and any unique offerings. This will not only impress your interviewers but also show that you’re ready to provide that personalised service they’re looking for.
✨Demonstrate Leadership Skills
Be prepared to discuss your experience in leading a team. Share specific examples of how you've supervised or trained junior staff, as this role requires strong leadership to ensure exceptional service.
✨Showcase Your Guest-Focused Approach
Think of examples where you’ve gone above and beyond for guests. Highlighting your ability to build relationships and handle VIP requests will resonate well with the interviewers.
✨Dress to Impress
Since this is a luxury hospitality role, your appearance matters. Make sure you’re impeccably groomed and dressed appropriately for the interview to reflect the high standards expected in the position.