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For Companies At a Glance
- Tasks: Lead a team to ensure top-notch hospitality and guest satisfaction.
- Company: Join a vibrant club known for its exceptional service and welcoming atmosphere.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be the face of hospitality, creating memorable experiences for guests while building lasting relationships.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: This role may require flexibility in tasks to maintain smooth club operations.
The predicted salary is between 36000 - 60000 £ per year.
Job Responsibilities
- Lead and motivate the Guest Relations team to deliver a high standard of hospitality and service.
- Proactively engage with guests throughout their stay, building relationships and ensuring they have everything they need.
- Act as a knowledgeable resource for all club facilities and the local area, providing personalised recommendations.
- Respond efficiently to guest concerns and complaints, ensuring swift resolution and guest satisfaction.
- Oversee the day-to-day operations of the reception area, ensuring it is welcoming, professional, and well-maintained.
- Ensure all check-ins and check-outs are handled smoothly, briefing guests on club facilities and services.
- Manage bookings for club services, including treatment rooms, watersports, and excursions.
- Monitor and communicate daily activity schedules, ensuring guests are aware of any changes.
- Prepare guest bills and process payments efficiently.
- Maintain accurate records of guest preferences and feedback for continuous service improvement.
- Liaise with villa owners and managers to address any accommodation-related issues.
- Coordinate effectively with other departments to ensure seamless guest experiences.
- From time to time you will be required to take on additional tasks and duties relating to the smooth running of the club.
GUEST RELATIONS MANAGER – APPLICATIONS CLOSED employer: The Peligoni Group
Contact Detail:
The Peligoni Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GUEST RELATIONS MANAGER – APPLICATIONS CLOSED
✨Tip Number 1
Familiarise yourself with the hospitality industry, especially in guest relations. Understanding the latest trends and best practices will help you stand out during interviews and discussions.
✨Tip Number 2
Network with professionals in the field. Attend industry events or join online forums to connect with current Guest Relations Managers. They can provide insights and may even refer you to opportunities.
✨Tip Number 3
Showcase your interpersonal skills. During any interactions, whether in person or online, demonstrate your ability to build rapport and handle guest concerns effectively. This is crucial for a role focused on guest satisfaction.
✨Tip Number 4
Research the specific club or company culture where you're applying. Tailoring your approach to align with their values and service style can significantly enhance your chances of landing the job.
We think you need these skills to ace GUEST RELATIONS MANAGER – APPLICATIONS CLOSED
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities of a Guest Relations Manager. This includes leading a team, engaging with guests, and managing operations. Tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles in hospitality or guest relations. Provide specific examples of how you've successfully resolved guest complaints or improved service standards.
Showcase Soft Skills: Guest Relations Managers need excellent communication and interpersonal skills. Use your application to demonstrate your ability to build relationships and handle difficult situations with grace.
Personalise Your Application: Make your application stand out by personalising it for the specific role. Mention why you are passionate about guest relations and how you can contribute to the club's success.
How to prepare for a job interview at The Peligoni Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to ensure guest satisfaction in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've effectively handled guest complaints or concerns in the past. Highlight your ability to remain calm under pressure and provide swift resolutions that enhance guest experiences.
✨Know the Local Area
Familiarise yourself with the local attractions and amenities. Being able to provide personalised recommendations will show your potential employer that you can engage with guests and enhance their stay.
✨Highlight Team Leadership Experience
If you've led a team before, be ready to share your leadership style and how you motivate others. Discuss how you would inspire your team to deliver exceptional service and maintain high standards.
